Canadian Addiction Recovery Network
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Worse ever experience with Sage Customer Support
- We were overcharged for an unrequested 2018 Sage 50 update.
- Note says only the Account Manager may discuss the overcharge and is on leave.
May 22 2018, I realised we where overcharged for 2018 Sage 50 automatic update that we never requested. I called few numbers, we got a case #, then I called again, everytime I had to use their call back system, I was called back from Canada, then from US, both operators said that they cannot do anything, somebody that we where not able to reach put a "note" on our case file that is closed and any discution about this not authorized overcharge can be eventually discussed with the Account Manager Only, and this Account Manager is on a long therm leave !!!!!
what a *** !!!!!
we will use this year this " forced " update, then we will choose another Program by 2018 year end.
STRONG ADVICE : think twice and check Sage reviews before committing with them. STONGER ADVICE : choose another accounting program, with real customer support.
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