Canadas Wonderland
Canadas Wonderland Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating based on 3 customer reviews; consumers are mostly dissatisfied with 67% unfavorable and 33% positive feedback.
Positive Feedback
Guests report the rides are fun and the park will issue refunds in some cases.
Negative Feedback / Risk Areas
- Long lineups and high price level are frequent customer complaints.
- Poor or unresponsive customer service with issues around refunds and policies.
- Website and payment problems include double charges and missing confirmations.
Key Takeaways for Future Customers
- Read Canadas Wonderland reviews and terms before buying season pass or tickets.
- Keep payment receipts and request refunds promptly if rides are closed.
- Expect long waits and verify online confirmations to avoid billing issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating based on 3 customer reviews; consumers are mostly dissatisfied with 67% unfavorable and 33% positive feedback.
Positive Feedback
Guests report the rides are fun and the park will issue refunds in some cases.
Negative Feedback / Risk Areas
- Long lineups and high price level are frequent customer complaints.
- Poor or unresponsive customer service with issues around refunds and policies.
- Website and payment problems include double charges and missing confirmations.
Key Takeaways for Future Customers
- Read Canadas Wonderland reviews and terms before buying season pass or tickets.
- Keep payment receipts and request refunds promptly if rides are closed.
- Expect long waits and verify online confirmations to avoid billing issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
I want book my ticket and my payment already done but i not getting confirmation
i will doing my online ticket booking and my account already cut my payment and but i not getting my confirmation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maple, Ontario
Rained and we got on no rides
Hello, this is just an email to explain what happened. We went to Canada's Wonderland on Saturday, August 17th, and it rained the whole time.
I know you have no control over the weather. However, my wife, my three kids, and I spent the entire day at the park and did not get on any rides. It was a huge letdown for the kids, and we often waited in lines only to have them shut down. Is there any refund, discount, or anything else that can be done?
I want to be able to take my kids back this year and actually experience the rides. Thanks.
- Long lineups and expensive
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGuest Services
Hey, I went to Wonderland today with a couple of friends. We waited for the Wonder Mountain ride for almost 2 hours, but we were told that there was a temporary delay on the ride - all good.
However, after waiting for an hour, I was then told the ride was closed, and we just had to leave. It would have been nice if someone had given us a fast pass for at least one ride, because we then had to go wait in another line for another hour, a total waste of our time. And when I said something, I was told it was my choice to wait.
However, if I had been told that the ride was broken down, I would not have waited... As someone who works in Hospitality, I am really disappointed in your customer service!
Preferred solution: Better Customer Service, when you make people wait 2 hours for nothing....
User's recommendation: Don't wait if they tell you a ride is on a temporary delay, they are not thankful for your patience....
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Take money twice
Company fixed the issue and I have been provided with apology.
I, my husband, and my son were booking from my account, and when paying, they told me that the process had not been completed and there was a mistake in the information, so I took my husbands card and filled in all the information, and the reservation was completed, but I was surprised later that it was taken from me and him, but I did not complete it, and also I didnt receive any Receipt of reservation to my email or number
But my husband received
Please contact with me and let me know what information you need to make sure from everything
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased 2 tickets online on same name from India by mistake
Hello,
I live in India and my name is Zineeta Shah. I purchased season pass online for my daughter residing in Canada.
Now the problem is I added one ticket in the cart and then I went back to the page to see other kinds of passes.
In that process I had again to chose pass quantity, again fill in the entire details.
Once this was done it took me to payment method and I unknowingly saw the amount was $208.13 but it went unnoticed that 2 passes were added. After paying I realised I paid for 2 tickets on the same name.
Please help me out as other ticket would be of no use to my daughter as it as 2 season passes on the same name.
I would appreciate if you could understand my issue and help me with one ticket refund on the original payment method.
Let me know what can be done.
Order Number 9197****
I have already emailed you several times but no response
- Do refund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Owen Sound, Ontario
Refused to honour food pass purchase
My son went to Canadas Wonderland with his class. I bought him a $49 food pass for the day.
He went to appropriate place to get his wrist band,But they wouldnt give it to him. I contacted park but they refuse to refund me, saying he should have gone to the correct place, even though it was their staff who did not honour the receipt when he did go to the correct place.
My son had no food for the day! And Im out almost $50 for food he didnt even get.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegarding payment
For my seasonal pass the payment cut three times from my bank account the payment cut by monthly I purchase my pass in July
Cornwall, Ontario
My husband never used his season pass due to his health and wonderland only cares about their terms and conditions and policies! I guess there is no such thing as customer loyalty or Curtosy
My husband never used his season pass due to his health issue and wonderland customer service referred me to their policies and procedures as well as their terms and conditions! Atleast they could have given me some sort of discount for next year literally the season pass was not used for a minute even
Me and my kids have been coming to wonderland for decades and also my whole family. There is no such thing as curtosy or customer service at wonderland!
- Rides fun
- No customer service no curtosy no value for loyalty
Preferred solution: Full refund
User's recommendation: DONOT CALL OR REACH CUSTOMER SERVICE CAUSE NO MATTER WHAT HAPPENS U WILL NOT BE ASSISTED INSTEAD REFERRED TO TERMS AND CONDITIONS
Just get someone else to use it and have them pay you. Most of the workers do not even check the picture when you enter because they are being paid minimum wage. For example, the person on the card could be a white female and the person using the Season's Pass could be a black male.
Toronto, Ontario
Meli_ricci@***.ca
No one helped me. Ive been waiting for days about why I didnt receive free Halloween haunt tickets when everyone else I know has.
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That ride always breaks down. But at least now they do not force you to leave your belongings in a locker where you have to pay.
When are they going to open that Moose Falls ride.
They said it would open in June. July now.