Anonymous

No major issues

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Canada Vet Care - No major issues
Canada Vet Care - No major issues - Image 2
Canada Vet Care - No major issues - Image 3
Canada Vet Care - No major issues - Image 4

I purchased de-wormer, and revolution. I thought it was strange that, although the company appears to be based in BC, my products took almost two weeks to arrive.

Upon receiving my package, which arrived in perfect condition, I noticed it was shipped from Australia. I rifled through the package, and checked the products I received against my invoice, which was included in the pack. At the bottom of the invoice, it states that in order to keep their prices low, they ship from the most cost effective place, which isn't necessarily Canada. The products I received were the correct items I ordered, and the expiry dates were all years away.

Unless you're in an absolute hurry to get your pet meds, I would recommend this site to anyone. I was please with my experience, as well as the prices, and I will be using this website in the future.

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Pros:
  • Speed of processing
  • Ease of order
  • Cost of products purchased
Cons:
  • Time it took to receive products
Reason of review:
Fair pricing
1 comment
Guest

I have ordered 3 times from this company. Better than Allivet.com, which is out of Florida, in the US.

No RX required for flea/tick products to order from Canadapetcare.com.I run a non profit rescue.

When I order, I am ordering for 15 animals at a time. I have never received less than I ordered, (unlike Allivet, that shorted my order by 30 tablets of am epilepsy drug, Keppra!)I have had ZERO ISSUES so far...

Anonymous

Digusted with this company

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On april 10th I ordered advantix from this company. My account was billed the wrong amount and billed a second time. This is over $50. I tried calling their customer service. Got a person who barely could speak english. Refused to give me a phone number for the united states. Refused to give me an address to send paper copies of my invoice and bank statement. Have sent my bank statement twice and still no resolve. This company has no address, nor can you speak to someone who speaks english. will never order from them again I have ordered from them before with out a problem, but knowing that there is such a hassle to correct a problem that the company made, I will not bother . needs to be investigated
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Loss:
$5188
Pros:
  • Quick delivery of product
Cons:
  • Being charged twice
  • Customer service
Reason of review:
Poor customer service

Preferred solution: since my account was charged twice in the amount of 5142, I would like a credit of 5142 for the double charge and 46 for the difference of 5096 I should have been billed and the 5146 I wa charged

Anonymous

You may get a different product than ordered

Ordered Frontline Top Spot as pictured and listed on their web site. Recieved Frontline Original, completely diffeent box, product. When I called them they informed me I should have read their Frequently Asked Questions which states customer may get a different product than ordered. I asked why I would read Frequently Asked Questions if I was clear what product I wanted, at what price, which they listed as in stock and for sale. Please use caution if ordering from these people. I find this unscrupulous, misleading, shady and deceitful business practice. A proper vendor would let the customer know in advance and offer a choice. Was told I could return the product but international shipping makes this prohibitive.
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Reason of review:
Not as described/ advertised
Anonymous

Don't see anything wrong with the products

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Reading the complaints. Not sure if it applies to me. Have been using their frontline, advantix II and heartguard for a year or so on my two dogs and cat. Get my pets checked annually (as recommended) or if an issue arises, and so far no fleas and no heartworm positive tests. Read online about online vet med dispensary certification "Vet-VIPPS accredited pharmacy". Don't know if that applies to Canada Vet Express. Would like to know if it does. the article did say not all online companies are enrolled since it's a relatively new "certification". Until i see a flea or positive for heartworms I will continue to use Canada Vet Express.
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Reason of review:
Good customer service
Anonymous
map-marker Pretoria, Gauteng

Canada Vet Care - Novartis Sentinel Pills Review from Pretoria, Gauteng

33 days nothing 100.00 for tick pills .order on 9-14-16,i cancelled it.sllmost right away eithin 24 hrs i giund it was the wrong product . They said it couldnt be cancelled to late .but charge is on visa card .said that the hurricane delayed it .i thought it comes from canada aint that the whole point ?or does it come from usa ?.they said wait till friday oct 21 then call them,they will give me full refund if i send it back .i dont know about shipping ?
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Reason of review:
Problems with payment
Anonymous
map-marker Mississauga, Ontario

NOT A PHARMACY. NOT IN CANADA

Canadavet.com is operated out of Australia. It lists a Lonsdale address in North Vancouver but this is merely a PO Box. It is not a registered or licensed pharmacy. They are willing to ship medications illegally, but would like people to think they have integrity. They are willing to deceive clients thinking they are purchasing from a real pharmacy based in BC. Many of their medications (such as Advocate) can not be sold in Canada or require a test and/or prescription prior to sale (such as Revolution, Advantage Multi). Canadavet.com will ship medication to you, and it will likely be cheaper than if you buy from your vet - someone who has spent a lifetime in school and will be there for you and your pet through sickness and in health. It is up to each of us to choose what is best for our pet but I'm not sure supporting a company like this is right.
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Reason of review:
Not as described/ advertised
Anonymous

Don't Order From This Company

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I ordered a pill for my dog well over a month ago. The Canada Vet site said would come in 2 to 3 weeks. It's five weeks later and still nothing. I have called the company three times and every time I call it's a new excuse. "We're out of stock", "You have to wait 4 weeks before we can help you", "There's a delay at customs." The last time I called they said it would take FORTY-FIVE days. That's almost three times the shipping time they originally stated on their website. The customer service people are also extremely rude and unhelpful. Just an awful company and bad all around. Order from literally anywhere else. A backyard dealer in a sketchy neighbourhood is more advisable.
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Loss:
$15
Cons:
  • Customer service
  • No solution offered to my problem
  • Not getting my item
Reason of review:
Product never arrived

Preferred solution: Full refund

1 comment
Guest

Will never use Canadavet again. Ordered pills for my dog and five weeks later nothing.

Called few times and they told me the medication is coming from Australia.

I cancelled the order and they promise refund - no refund received. It's kind of a fraud to me.

Beverly B Xfk

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Verified Reviewer
| map-marker Lake Worth, Florida

Don't Buy From This Company

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This company is a nightmare. They sent me the wrong size Advantage, which I had to pay to return (their mistake), and I still haven't received the correct product a month later. They still have my money, and are ignoring emails. Don't waste your time with this company. You can find the original Advantage at Budget Pet Care (never had a problem with them), or even find it on Amazon. Something is wrong with the way this company is run. Don't be a victim of their lack of professionalism and lack of ethics. Do your shopping elsewhere. I'm contacting my credit card company today to tell them to stop my payment.
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Loss:
$45
Cons:
  • Order processing
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Both canada vet and budget pet are the same people with two different websites. They screwed up when emailing me and replied from canda vet when my order was placed at budget pet.

Regardless, their products are counterfeit. When i called the manufacturer because the packaging had several red flags common to counterfeits/knockoffs and i got suspicious, i was told that the lot number is not from anything theyve produced and the pills in the box dont at all resemble the manufactures actual product.

Anonymous
map-marker Windsor, Ontario

Awaiting order placed 12 days ago

I ordered enough revolution to benefit from the $88 and above free shipping. I'm now concerned that it has been 12 days, I have not received any emails in the last 9 days except to offer additional savings on new orders of the same medication. I'm concerned that the reviews I just read might be true. Hoping to receive appropriate products soon. Also concerned that my animals will be harmed. I will update what happens if and when my order arrives. If anyone has any information for me please don't hesitate to inform me. An email from the company would be much appreciated. Now giving up just yet, but very concerned.
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Reason of review:
Order processing issue
Anonymous
map-marker Cambridge, Ontario

Canada Vet Care Shipping Service Review

Company doesn't ship from Canada and is not Canadian. Still waiting for my shipment 5 weeks later. Apparently it is caught up at customs.
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Reason of review:
Order processing issue
Anonymous
map-marker Orange Beach, Alabama

Canada Vet Care - Frontline Plus Review from Orange Beach, Alabama

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Buyers beware! The products that they sell are NOT authentic. I have used the Frontline they sell for months now and both my dog no cats have some fleas. I was suspicious so I ran a flea comb through my cat and caught a flea. I wiped some of this company's Frontline on it and held it between my fingers for about 15 minutes. Opened my fingers and the flea was alive and well. Also one of my cats have sores all around her neck by the application area. I don't know what they put in there packets but it is not the real stuff. Stay away from this company at all costs!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Ormond-By-The-Sea, Florida

Canada Vet Care - Comfortis Flea Control Review from Ormond-By-The-Sea, Florida

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I ordered my product and got it in within the 14 business day shipping. The product was authentic and the product worked. I ordered Comfortis at such a reduced rate and I am so thrilled that I will be ordering my future vet supplies from Canadian bet express.

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Reason of review:
Good quality
2 comments
Guest

I see several bad reviews. First I would like to say to everyone that everything we buy here in the USA comes from China or somewhere else.

With this being said why would you be concerned if it is coming from Australia it sure is better than coming from China! Honestly are you really concerned that you think you are buying from Canada and you are not?? Even the groceries you buy in the grocery store the meats are not even from the USA. Wake up people you are complaining and whining about things that are in your everyday life leave this company alone.

I have been ordering from them for 2 years yes the order might take up to a month to receive but my dogs are healthy and vibrant and doing very well I never have gotten expired medication. Like I said when you go to the grocery store and buy your groceries check to see if everything you are eating is from the USA!!

Guest
reply icon Replying to comment of Guest-1284704

You might wanna wake up yourself loud mouthed know it all. Do some verification before you spout off.

My vet checked the meds and they ARE in fact COUNTERFEIT.

To double check that the vet wasnt just trying to encourage purchasing through him, i called the manufacturer and guess what? THE LOT NUMBER ISNT FROM ANYTHING THEYVE EVER PRODUCED.

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Anonymous
map-marker Kelowna, British Columbia

Central Valley Veterinary Hospital - we paid for wrong diagnose and pills!! rip off

we brought our dog to this hospital and was charged 136 for exam and pills(vanectyl P and apo cephalexin). my dog has been vomiting for two days within 2 hours after taking the medicine as well as not willing to move. her ear didn't get any better, and became worse because of the medicine (red, swollen and seriously infectious). they also sold us the cone which was broken right on the second day. we called and went back. they charged us another 68 and refuse to refund the pills they sold us.(even it's their diagnose mistake, we paid to get our dog's condition worse!!!!!!!) and they said we need to go back if our dog can't get better and pay for the other medicine. seriously?????????? i'm spending my time and paying hundres to get my dog in worse condition? they even went back to their room, closed the door and refused to talk. am i ***? suggestions....don't go to this hospital because they get your pets worse and charge you for that!!!!!
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Loss:
$100
Reason of review:
paid for the pills that got our dog under worse condition!

Preferred solution: Full refund

Anonymous
map-marker Washington, Texas

Sent from Singapore...

I spent $154.40 on Heartgard plus and will not use a product from China especially after reading other reviews. ...it was sent from Singapore. Oh, has some BS photocopied paper that says Australia continues to be free of some transmittable diseases WHICH HAS NOTHING TO DO WITH THESE FAKE ANIMAL DRUGS, A TOTAL ***, THESE PEOPLE ARE CROOKS. i HOPE THEY ARE HAPPY WITH MY $154.40 BECAUSE THEY WILL HAVE TO FIND NEW PEOPLE TO SCAM. Oh and the Indian sounding voice said "Yes indeed, I am in Canada now" when I asked. LIAR. SHOP HERE AND DONATE YOUR MONEY TO INTERNATIONAL CROOKS. I hope this reaches the ears of many customers before the use of this useless product causes death of many dogs from heartworms which it will NOT prevent.
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Loss:
$154
2 comments
Guest

Thank you for your review, I was seriously considering using these products (single mom, etc etc). Any chance you did find a reasonable and REAL place?

Please let me know, summer is coming fast and Florida is a flea fest. Anyone with any idea...please send your advice to me at: (Nicole Lee Palmer Ancheta) on Facebook.

Guest

Merial Singapore

To contact Merial Singapore by phone please use the following numbers during business hours

(9.00 AM – 5.30 PM Monday to Friday):

Telephone

+65 – 6431 ****

Fax +65 – 6535 **** Or you can mail us at the following address: 6 Raffles Quay, #13-02, Singapore 04858

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Anonymous
map-marker Honolulu, Hawaii

Comfortis

I ordered comfortis for my dog that was guaranteed on their website to be from the manufacturer or wholesaler (I assumed this meant in Canada)-WRONG!- nowhere on the site did it state that their meds would come from Singapore. It also guaranteed that the meds would have a 1 yr exp date-WRONG- it expired in 7mos, so the last tabs would be bad by the time I needed to use them. I emailed customer service- no apology, no desire to make it right, just ship it back to Missouri? So the meds come from Singapore and I send them back to the US- I thought this was Canada vet? When I emailed back expressing that they needed to pay for my shipping back due to them sending a product that was not what was advertised, no response. thankfully I received my refund without incident, but a terrible dishonest company. DO NOT BUY from them!!!
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