Canada Pooch Reviews
Canada Pooch Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating based on 3 customer reviews; consumers are mostly dissatisfied with product durability and response times.
Key Takeaways for Future Customers
- Check Canada Pooch reviews before buying; pricing is reported high.
- Expect limited customer service responsiveness for exchanges, refunds, or billing issues.
- Verify shipping and tracking details prior to ordering to avoid lost packages or delayed delivery.
Negative Feedback / Risk Areas
- Frequent Canada Pooch customer complaints about unresponsive customer service and long resolution times.
- Reports of poor product durability and design flaws causing early failure.
- Issues with order tracking, cancellations, and disputed charges on invoices.
Positive Feedback
Customers like product variety, dog-focused designs, and occasional discounts.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating based on 3 customer reviews; consumers are mostly dissatisfied with product durability and response times.
Key Takeaways for Future Customers
- Check Canada Pooch reviews before buying; pricing is reported high.
- Expect limited customer service responsiveness for exchanges, refunds, or billing issues.
- Verify shipping and tracking details prior to ordering to avoid lost packages or delayed delivery.
Negative Feedback / Risk Areas
- Frequent Canada Pooch customer complaints about unresponsive customer service and long resolution times.
- Reports of poor product durability and design flaws causing early failure.
- Issues with order tracking, cancellations, and disputed charges on invoices.
Positive Feedback
Customers like product variety, dog-focused designs, and occasional discounts.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor Quality - Poor Customer Service
- - Size 4 boots for a 38lb Labradoodle ripped after three walks.
- - The sole rotates to the top, causing wear.
- - Service slow; warranty denied; 20% off.
I recently purchased a pair of Canada Pooch Suspender Boots in size 4 for my 38lb Labradoodle.
As an active household that loves spending time outdoors with our dog in the winter, we were really hoping to like these boots.
Unfortunately, the reality is that while Canada Pooch are clearly experts in marketing, their customer service and product quality falls short
After just three walks on snow-covered roads, all four boots have developed rips. The design of the boots is such that the rubber sole, which is supposed to contact the ground, often rotates to the top of the dog's foot.
This causes the soft material to make contact with the ground instead. The material is not built to withstand that kind of friction and deteriorates quickly.
We've tried everything to keep the boots positioned correctly, but they always rotate.
At one point, I even wondered if there was a defect in the batch, with the rubber sewn on the wrong side.
Canada Pooch took longer than expected to respond to my inquiry, only to redirect me to another department that was dismissive. They claimed the boots were sewn correctly, and my issue wasnt covered under warranty, but offered me a 20% discount on a new pair.
I cannot recommend or support this company.
These suspender boots were a complete waste of money.
- Lots of product variation
- Customer support and accountability is non existant
- Design and functionality flaws
- Durability issues
Preferred solution: Full refund
User's recommendation: I would recommend not purchasing Canada Pooch Products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received my order from a couple months ago
Look into this error and send my order. I paid for my email bassbabysweet59@***.com, name Prairie James, 250395****.
My order was a winter item for a mini poodle. Thank you.
- I like the product
- Need my order i paid for
Preferred solution: Deliver product or service ordered
New York, New York
BUYER BEWARE / No way to get in touch with company!
- - I ordered a gift for my daughter's dog and need to return or exchange.
- - I cannot reach support by email, phone, or social media; BBB complaint filed.
I Ordered a Christmas gift for my daughters dog
However had to exchange or return it and cannot get in touch with customer support whatsoever!
Tried email. Nothing.
Tried calling, get told from recording that no one is available to take your call at this time each and every time I call.
I DMed them on social media. I also made a complaint with the BBB.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order
- - Customer wants to cancel the order.
- - They need the coat and dog booties delivered sooner, within 2 to 3 weeks due to snow.
I would like to cancel my order because I need the items sooner than you can ship them to me. I ordered a coat and booties for my dog for the snow, and we are already having snow, so I need them before 2 to 3 weeks.
- Nice dog items
- Shorter shipping
Preferred solution: Cancel my order
User's recommendation: Please get correct shipping before you order.
Minneapolis, Minnesota
I placed an order in advertently to miss later tried to cancel it. Nobody has gotten back to me now the order is being shipped, and now I have to pay for to have it returned.!!!
- - Hennepin county charges added almost $40 to the cart.
- - Dog coat billed $89 vs $35 elsewhere; order canceled after 20 minutes with no follow-up.
I placed an order all of a sudden when I went to my cart there were expenses in regard to Hennepin county that Ive never seen entirely in my life that totaled almost $40. I found the jacket for my dog at a store for $35.
They billed me $89 for the same dog coat. Then refused to reach out to me after I canceled the order 20 minutes later !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off lost package
- - Packages get lost in transit in USPS facilities.
- - Phone support is unhelpful; the reviewer plans to report to the Better Business Bureau.
- - Past service was better.
They need to learn to stop using the United States Postal Service to finish off their packages because instead of a do is get lost in transit and sit in their stupid facilities like my dogs packages. It is unbelievable that they have three phone numbers and yet all you get is blown off into their system, saying that theyre on the phone with someone else theres no way to leave a message no way to do nothing and not even the chat side live works a few years ago I ordered a coat and the service was worth it.
At this point. Now Im going to report them to the Better Business Bureau and if I could read them below zero, I would.
User's recommendation: Don’t buy from the site because you can’t even get a human being on the phone
Tracking my order
Website tells me I can track my order , I am looking all over the website for a place to track my order !
Preferred solution: Deliver product or service ordered
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Having same issue. They have no business having a shopping cart on site because you get absolutely no customer service and their prices are high so, the service should be there but it's not.