map-marker Oakville, Ontario

Horrible service - beware - scam!!

We were moving from a house and scheduled a professional move out clean. The appt was booked weeks before and the money was charged immediately on visa. Two days before the scheduled clean they called to say they couldn't come on time- entirely messing up the moving schedule. We asked for them to please find a way to come on time as we have already paid for the service and it is very important. The staff member accused me of being "pushy" and was very rude on the phone although I was just asking for what I have paid for. His name was Rudy. I called back later to cancel as I read some reviews and do not trust they will show. They said it will take at least ten days to refund my visa even though it was charged immediately? I am reversing the charges as soon as possible. This is a horrible and distrustful service. DO NOT USE.
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map-marker Toronto, Ontario

Canada Maid Service - completely dissatisfied!

I purchased a cleaning package on special through Canada Maid Service and am extremely dissappointed/frustrated with the outcome. I had an appointment scheduled at 8:00am today for a full 8 hour cleaning, and by 9:30 nobody had come. I called the company and left messages, but did not receive a call in return. I called and emailed the company numerous times - feeling very anxious to get this cleaning done as I am having 40 people over to my home tomorrow and wanted it clean! I finally reached them at approx. 10:30am, at which point they let me know a maid would not be coming out to my house and I could reschedule. They offered to reschedule for next Wedensday instead. I told them I did not want to reschedule, and I was depending heavily on their services to have a clean home for my guests TODAY. I let them know that if they are unable to deliver the services for today, I would like a full refund. They did not agree, and the supervisor was apparently going to call me back. It is now 12:00 noon and I have not heard from them. I had called to confirm my original appointment twice prior to today, to ensure the maid would be coming. I am very frustrated with the outcome, as I have left cleaning to the last minute before my party - completely counting on this company. Now it also seems as though obtaining a refund will be difficult. I spoke with a co-worker, and they had the exact same experience with Canada Maid Service - booked and paid for an appointment, and the maid was a no-show. I DO NOT RECOMEND THIS COMPANY!
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