
Camelback Toyota
3
TOTAL REVIEWS
Lavinia M Fzv
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Verified Reviewer |Very disappointed and tired of being harassed
The first call I received was from Raheem who is a sales person at the dealership, he called me Feb. 20th at 5:23 asking me if I was still interested in the new Toyota Camry. I explained to him the reason I came into the dealership was to buy a new Toyota Camry but all the dealership had was the 2019. I was shown the only one that was available. I told him the Sales person Andrew told me if I purchase this 2019 Camry that day, he would make sure the damage that was on the bumper would be taken care of . I went on to explain they didn't take care of the damage nor would they return my calls or emails. I told I was sending in a complaint on the dealership and their unprofessional behavior. He asked me how long have I had the vehicle, I told him a month. He then told me he would speak with his manager to see if they could swop out for the 2022 due to how I have been treated by the dealership. Since then I was called by Andre the Accessories Manager and he apologize and asked me to bring the vehicle in to replace the bumper. The next day Raheem called me and asked me to stop by that morning before going into work and speak with him when I bring in the vehicle. He gave me his cell number and asked me to call him. I call his voice mail was full He called me later that day and asked me to come back by that evening. Once coming back that evening he attempted to up sale me the 2022 Camry. He kept telling me it is nothing for me to pay an extra 3-5 thousand dollars to have a new vehicle. I advised him that was not what we discussed and I have no intentions on spending any more money with this dealership. He was very persistent, and wouldn't stop with how me paying a few thousand dollars more is worth it. He had me there over a hour and a half going on and on how I need to go ahead and pay the money to get what I originally came to the dealership for. As I was leaving he then told me his manager wanted to talk with me, I told him if we are not swooping vehicles as he promised in our first conversation, I am going home and I told him I was upset with him for getting back down there under false pretense. It didn't seem to matter to him that I have already submitted a complaint on the dealership for not following up on their promise. Since then he has called me twice on Wednesday, Feb. 23rd again Thursday, Feb. 24th and the last time Friday, Feb. 25th. This is harassment and I told him so, if he is not swooping out this vehicle to not call me again and I promise to never do business again with Toyota.
Preferred solution: Price reduction
User's recommendation: Don't go there
Lavinia M Fzv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |