Cambridge Audio
Cambridge Audio Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment: hardware quality and sound praised while many Cambridge Audio reviews highlight poor customer service, order and app support; price level described as medium and reviewers emphasize turnaround time and exchange, refund and cancellation policy.
Positive Feedback
The Cambridge Audio hardware and streaming units are noted as high quality and deliver good audio performance.
Negative Feedback / Risk Areas
- Frequent Cambridge Audio customer complaints about unreachable customer service and support phone lines.
- Problems completing orders and issues with the StreamMagic App usability and linking to services.
- Delays or difficulty obtaining manuals, exchanges or refunds reported.
Key Takeaways for Future Customers
- Expect strong hardware but plan for potential customer service delays when ordering or needing support.
- Consider account subscriptions and app limitations before relying on the StreamMagic App for high-resolution services.
- Verify refund and exchange policies in advance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment: hardware quality and sound praised while many Cambridge Audio reviews highlight poor customer service, order and app support; price level described as medium and reviewers emphasize turnaround time and exchange, refund and cancellation policy.
Positive Feedback
The Cambridge Audio hardware and streaming units are noted as high quality and deliver good audio performance.
Negative Feedback / Risk Areas
- Frequent Cambridge Audio customer complaints about unreachable customer service and support phone lines.
- Problems completing orders and issues with the StreamMagic App usability and linking to services.
- Delays or difficulty obtaining manuals, exchanges or refunds reported.
Key Takeaways for Future Customers
- Expect strong hardware but plan for potential customer service delays when ordering or needing support.
- Consider account subscriptions and app limitations before relying on the StreamMagic App for high-resolution services.
- Verify refund and exchange policies in advance.
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Verified Reviewer
Unable to complete an order
I cannot complete my order having given my address, phone number and my credit card number. please advise what to do.
Thank you
Charlottesville, Virginia
Bluetooth antenna not working on a XR 85
Tried contacting customer service through the 800 number three days in a row about 5-10 times every day. Continuously got a call back signal.
Was not able to contact customer service after about 25 tries over three days. Very frustrating!
User's recommendation: If you purchase anything from Cambridge audio, don’t expect any customer service.
Charlottesville, Virginia
Bluetooth antenna not working on a XR 85
Ive been trying the 800 number for three days now and I only get a call failed every time I dial. Very frustrating. This is not good customer service.
User's recommendation: Do not expect any support once you make a purchase.
Bonita Springs, Florida
StreamMagic App is Terrible
I purchased a Cambridge Azur 851N streaming unit and it works very well with Spotify
I subscribed to Qobuz for its high resolution and had to download the Cambridge StreamMagic App to link the 2 together. The App is not user friendly, is poorly designed and does not link all of the Qobuz selections
There is NO customer service from Cambridge to help subscribers either on line or by phone.
The phone number listed was no longer in service!
The StreamMagic App looks like it was designed as a middle school project
I can not seeing payment $190 yearly to Qobuz when the StreamMagic App does not allow me to download more than just a few offers per artist and the App layout is absolutely pathetic
They could learn a LOT from Spotify
The Cambridge streaming unit itself is a nice piece of equipment however. A shame their App Techs didnt follow through as well as the hardware techs did
User's recommendation: Do not use the Cambridge StreamMagic App for downloading
Resolved: Trying to get a manuel for a CXA61 amplifier
Company fixed the issue and I have been provided with product replacement.
I would like to be able to get a manuel. If some one would let me know how I can order one.
Please we lost ours in a move and wa t to have a other one. Please contact me at 1-97*-***-****.
Thanks. We really need the manuel.
Preferred solution: A manual for a CXA61 amplifier
User's recommendation: Try and contacting them for help seems difficult
Bellevue, Washington
About my cd transport
Sometimes when I put a cdr in the cxc transport it doesn't read it or the cdr doesn't play all the tracks on the cdr or sometimes when I put a cdr in it it might take a few minutes to read the cdr I don't know if it's the transport or the cdrs it plays regular cds okay I guess please let me know about this
Kamloops, British Columbia
Nobody available
I am in Kamloops BC.. much nicer than where you live...
I tried to order the power pack gizmo that powers my CA Al / DL whatever they call this thing...
Either the phone number is wrong, A, or they are now a taco food truck in Boston or Pissed Cosumer is some American professional whiner group that has brought litigation against another company for 500 billion..
Who cares ? I just want to decide if this is a fixable issue or if it's a paper weight
User's recommendation: Keep trying
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We're sorry that you are not happy with StreamMagic app and its functionality. We do take all user feedback seriously and will always seek to make improvements where we see fit.
We would suggest that you contact our support team directly with your feedback so we can investigate your issues further and look into this more for you. We do not currently offer phone support but you can get support for our products by visiting the Support section of our website and simply searching for your product in the search bar, browse by category, or view our most popular and current FAQs below. Once you’ve selected your product, simply type in your question, search by keyword, or browse the troubleshooting and FAQ options available. If you don't find the information you’re looking for you'll still get the option to submit a support inquiry at the end of your search if you don’t find a satisfactory answer.
You can also head to the Contact Us section of our website. We will always do our best to respond to all support inquiries (you’ll get an email confirmation with your support ticket reference) within 24 hours (Mon - Fri) except during public holidays and exceptionally busy times when it can a little longer to get back to you.