Resolved
Randy S Jjs

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 Verified Reviewer
#4639480 
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Resolved: No Delivery

3.3
Updated by user Jun 13, 2023

Company fixed the issue and I have been provided with apology. The company delivered the material to the fabricator on June 9th, in keeping with what the regional sales rep told me would happen.

I have not seen the material yet and the actual installation is not even scheduled yet. But Cambria finally did its part in resolving the issue.

Original review Jun 02, 2023
I ordered and paid for what I expected to be top quality Hermitage quartz countertops and backsplashes in early January 2023 from a fabricator in the Milwaukee, Wisconsin area. Six months later I still do not have them. They were to be fabricated out of a "super jumbo slab". The fabricator gave me multiple estimated installation dates, always moving the timing out. The last one was "indeterminate". So I called Cambria directly and asked them what is going on with super jumbo slabs. I was told production of all such slabs has been suspended. I was given no estimated production timing and was told I have to work with their distribution center (in the Chicago area) or my local fabricator for any further information.
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Loss:
$6000
Pros:
  • Percieved high quality
Cons:
  • No information
  • No estimate of delivery
  • No delivery

Preferred solution: Deliver product or service ordered

User's recommendation: Do Not Buy From Them Unless You Verify That Product is IN STOCK

Comment
Helpful
Dean F Voo

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 Verified Reviewer | map-marker Buck Creek, Indiana
#3327566 
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Yes, A bad one

1.0
Poor fabrication, poor installation. They will not refund my money. My problem has been ongoing since Dec 2021. They want to patch up bad work. Fab Shop did the fabrication and another subcontractor did the bad install These items were purchased thru Cabinet Creations Kettering Ohio. They are not helpful either.
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Loss:
$5000
Cons:
  • Bad product
  • Bad installation

Preferred solution: Full refund

Comment
Helpful
Lynda S Gil

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 Verified Reviewer | map-marker Norwalk, Ohio
#3280787 
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Improperly fabricated and appliances do not fit and no one will follow through with even a return phone call

1.0
These people dont want to be responsible for any botched up installation.countertops installed 2 weeks ago and measurements and fabrication is all off. None of the appliances will fit, they even cut out chunks of drywall to try and make countertop fit they shimmed up the countertops on the one end and can see top edge of cabinets.every thing is over a half inch bigger than blue print measurements.desired finish on edge was not done. Finally talked to the district manager and he never followed up with return phone call about when and how they plan on fixing this problem. I still do not have a kitchen to use.
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Loss:
$6000
Pros:
  • Are beautiful
Cons:
  • Fabrication is a disaster

Preferred solution: Let the company propose a solution

User's recommendation: Make sure the fabrication is correct before installation

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Helpful
DAVE P Fvb
#2793774 
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REFUSES TO BACK UP THIER WARRANTY FOR CRACKS

1.0