Cambria Hotels

I have never in my life been so insulted and purposely humiliated. After being accused of smoking in the room which I do not even smoke I then had this 20 something girl at the front desk literally laugh at me when I was trying to say that there was no one smoking in the room.

Then the GM just stood there like it was his first day on the job while the housekeeping lady came to the lobby with towel in hand waving it around shouting that I got hair dye on HER towel and that will be 50.00s to replace the towel, you charge her you charge her she's telling the Manager. I was so angry, embarrassed and humiliated that I was in tears by the time I got to the car where my grandson was waiting for me. I could not make this up. They tried charging me 150.00s + 50.00s + 40.00s + 60.00s on top of the 100.00 deposit.

And there pool was closed also had to move rooms because there sofa bed was broken. I travel and stay at hotels all the time and had never stayed at Cambria was excited to find a new hotel but honestly you'd have to give me me a lifetime of free rooms before I'd ever even think about trying it again but never at this location EVER.

I have not left the state of Oklahoma this year. Some how someone has got my credit card number and used it at this hotel.

These charges were made starting on July 18, for $1100.24, and one for $19.99, again on July 25, for $177.30, again on Aug. 01 for $1400.30. I have the only credit card that the number was used on. I am concerned how this number was used when I have the card.

Does your hotels not require the card when checking in?

I have filed a complaint with my credit card company to reverse these charges. This is no way to run a business and someone needs to make sure this does not continue.

you can reach me at 918-258-**** home or 918-346-**** mobile.

My name is Gene Redford.

I stayed at the Cambria Hotel . while there the 1st night was fine went down the next morning talk to the front desk payed for another night (my boyfriend was also with me and has schizophrenia) and I try to keep a close eye on him) we were both at the front desk talking to the lady paying and she took my payment of $370 for one night (she also said to My boyfriend that a maid said he threw ice at the wall in the hall wall he said he was sorry she said okay but please don't do that again) we finished up the payment she gave me New room keys and we went to our room...

while in the room I placed a order to instacart for hairspray some groceries face wash it was a $80 order... After placing the order we proceeded to walk out of our room down the hallway a little bit and as I see the lady from the front desk and a maintenance man is coming towards us told us we had to leave no explanation I'm the paying guest I was never told why I had to leave the hotel we were escorted to our room she opened the door with her key they stood outside the door we had 15 minutes to get our stuff and get out still no explanation we were escorted through the lobby and out the front door with a bunch of people in the lobby we were waiting outside for taxi next thing I know she's on the phone with the police saying we had to get off the property meanwhile she's still never told me the paying guest why I had to leave my room and I told her I got a picture on the phone the instacart had just delivered my food and I said can I go get my groceries and she told me no they kept my food kicked me out treated me like a criminal and I still have no idea why and nobody wants to correct this problem I've called guest relations they said every other hotel is on individually you have to call the manager I talked to the manager he will not refund my money I had to beg him to give me back my food cuz he said it sat in the closet and rotted and stunk up his room so he did agree to give me $80 back with my groceries which was over a week ago and he still has not done that I'm just at my Wit's end what is the public think about this am I wrong I'm so upset and I rate I would like my whole money back for the night in the hotel we got kicked out at 4:15 in the afternoon we had to go find another hotel and pay for that one that night any feedback would be great thank you