Callaway Apparel
Callaway Apparel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Callaway Apparel has a 1.7 star rating from 5 reviews and mostly negative sentiment. Callaway Apparel reviews note frequent delays, poor communication, and unresolved refund requests.
Key Takeaways for Future Customers
- Expect slow or unresponsive customer service when tracking orders or requesting exchanges.
- Be prepared for complicated refund processes and follow-up on credit card refunds.
- Watch shipping terms closely since shipping charges and delays are recurring issues.
Negative Feedback / Risk Areas
- Persistent complaints about customer service responsiveness and unavailable live support.
- Multiple reports of delayed or mishandled shipping and FedEx delivery problems.
- Frequent refund and exchange processing failures leading to unresolved credit issues.
Positive Feedback
Some customers find the big and tall sizing and pants acceptable and see value on clearance pricing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Callaway Apparel has a 1.7 star rating from 5 reviews and mostly negative sentiment. Callaway Apparel reviews note frequent delays, poor communication, and unresolved refund requests.
Key Takeaways for Future Customers
- Expect slow or unresponsive customer service when tracking orders or requesting exchanges.
- Be prepared for complicated refund processes and follow-up on credit card refunds.
- Watch shipping terms closely since shipping charges and delays are recurring issues.
Negative Feedback / Risk Areas
- Persistent complaints about customer service responsiveness and unavailable live support.
- Multiple reports of delayed or mishandled shipping and FedEx delivery problems.
- Frequent refund and exchange processing failures leading to unresolved credit issues.
Positive Feedback
Some customers find the big and tall sizing and pants acceptable and see value on clearance pricing.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Terrible customer service
Ordered an item and no correspondence as to the status of my order and a delivery date. No actual person to talk to.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon Existent Customer Service
- One pair arrived wrong size from the dropdown.
- CS chat failed; returns required a photo; I won't order again.
I ordered a few pairs of pants for my husband. One pair was fine, but the other autofilled the wrong size from the drop-down menu.
I tried their CS chat all weekend, but it was not working. I sent an email about how to return the pants. They wanted a photo of the pants I received. Why would I try to return something to them that wasn't theirs?
All of this happened when everyone in the house got COVID. I have a terminal illness, so, of course, it made me extremely sick. The emails from CS eventually got replied, and the hoops they wanted me to jump through were not helpful and such a pain in the a@#. They didn't include a packing slip, and I finally just gave up.
I will never order from them again. The website is lousy, there is no customer service, and I am done.
- Good pants
- Everything else
Preferred solution: Full refund
User's recommendation: Do not buy from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterResolved: Apparel order placed, charged to my MC.Order...
- Order placed Feb 20, 2024; charged to my MC.
- Callaway canceled the order and issued a refund.
- Refund not received yet; CAD 66; no reply.
Company fixed the issue and I have been provided with apology. FINALLY received a full explanation and apology for long interval - Jan/24 start
Same..no reply to 6 v-mails left. Refund not seen.POOR!
Apparel order placed, charged to my MC.Order cancelled by Callaway who advise refund made. Not received by myself.
Order Feb. 20,2024. 6 or 7 emails got me nowhere, nor did 6 phone messages to 888-388-****. NO REPLY HERE..Cust.
Service. Amount involved $66 CAD.
Please help, this has gone on FAR TOO LONG. Thx..Bob Saniszlo
WCA664180
- Left 3 voicemail messages explaining issue and requesting a callback.
- An email was sent to all affected, but there has been no reply yet.
Left 3 v-Mail messages explaining issue and requesting callback. So far-NOTHINGnot what expected from World Class? Outfit.
Group email sent to ALL who experienced issues but, NO ANSWER TO MY ISSUE!!
- Good big and tall
- No help with issue
Preferred solution: Full refund
Supportperry issue
Issue not yet resolved, awaiting further contact with them.. . >///.xx xxxzzzzzxxxxxzz zzzzzccccc
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Nashua, New Hampshire
Exchange an item
I ordered the wrong size (XL) mens Quilted Puffer jacket. I would like to exchange it to a large. Order# WCA618860.
Clay, New York
Shipping
Never talked to anyone. I was charged shipping and was told free shipping.
I would like a refund for shipping. Please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEXTREMELY poor shipping time
I am still waiting for my order of 6/29/23 (currently 2/22/23) Fedex smart post indicates shipping ETA of 8/21/23. ARE YOU KIDDING - regular mail only takes 4 days from Miami to anywhere in the US
- Product is good for the money when on clearance sale
- Worst shipping policy in the industry
Preferred solution: Price reduction
User's recommendation: choose another outlet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, Missouri
*** poor shipper - Fedex
- Order WCA545812 was delayed by FedEx.
- Requests order cancellation and a full refund.
My order Id is WCA545812 and since FedEx is incapable of delivering my package on time, I want a full refunded credited to my account. I am tired of the poor service I keep getting from FedEx so cancel my order and refund my purchase.
- You use fedex
Preferred solution: Full refund
User's recommendation: They use FedEx soho elsewhere for apperal
still waiting for my FEDEX SMART POST 45 days
Egg Harbor Township, New Jersey
Waiting for my credit on my credit card
- Returned two orders (WCA556473, WCA558614) on June 22 and 23 for being too large.
- No credit received for the returns.
I had to return two orders, WCA556473 and WCA558614 because they were too large for me. I have not received any credit. The first order was returned on June 22 of this year, and the second order was returned on June 23.
User's recommendation: Keep customer informed
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