California Fish Grill
California Fish Grill Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
California Fish Grill reviews show a 2.6 star rating from 8 reviews, with consumers mostly neutral; rating distribution skews unfavorable after a noted price hike.
Key Takeaways for Future Customers
- Check online orders and portions before leaving the restaurant.
- Inspect offers and confirmations since promotions may not be honored.
- Expect medium price level and variable service quality across locations.
Negative Feedback / Risk Areas
- Repeated California Fish Grill customer complaints about missing items and unresolved issues.
- Frequent criticism of customer service responsiveness and manager interactions.
- Problems with discounts and special offers not being applied or redeemed.
- Quality concerns including burnt or rotten food and recipe changes.
Positive Feedback
Reviewers consistently say the fish and food are good and staff can be friendly; location and website are valued by customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
California Fish Grill reviews show a 2.6 star rating from 8 reviews, with consumers mostly neutral; rating distribution skews unfavorable after a noted price hike.
Key Takeaways for Future Customers
- Check online orders and portions before leaving the restaurant.
- Inspect offers and confirmations since promotions may not be honored.
- Expect medium price level and variable service quality across locations.
Negative Feedback / Risk Areas
- Repeated California Fish Grill customer complaints about missing items and unresolved issues.
- Frequent criticism of customer service responsiveness and manager interactions.
- Problems with discounts and special offers not being applied or redeemed.
- Quality concerns including burnt or rotten food and recipe changes.
Positive Feedback
Reviewers consistently say the fish and food are good and staff can be friendly; location and website are valued by customers.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rialto, California
Resolved: Missing side non caring resolution
- - Ordered usual meal with family meals; side portion was small.
- - Second side missing; manager said to pick up or mention next time; unprofessional.
Company fixed the issue and I have been provided with partial refund. They refunded me $4.29 for the missing side. I guess the inconvenience didn't deserve anything.lol.
But after searching for my second side, I was pretty upset because it was not there. It ruined my meal. I called the manager, who basically told me to come pick up the side or, the next time, just let them know and they will add it. She was unprofessional and uncaring in her response.
I told her I had no desire to come back there due to her actions. This is my second time writing about this issue.
After increasing the price, the service seemed to suffer. I need a resolution to my missing side, and I am not driving 10 miles to pick up something they forgot and I paid for and the problems they caused me.
- Food was good
- Service changed along with price hike
Preferred solution: Price reduction
User's recommendation: Please check your order if you did it online and also the portion size
When are you opening in Henderson, NV 89052
- - California Fish Grill plans to open in Henderson, Nevada.
- - The inquirer lives in Anthem, 89052, and asks about a nearby future location.
We were told you were opening a California Fish Grill, in Henderson, Nevada. We live in the Anthem country club.
We came from California and we have to drive to the other side of Las Vegas. We would like to know if you are coming to a location near to us in the near future?
89052
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Wouldn’t honor my free fried green beans
The cashier wouldn't honor my text for free Parmesan green beans. She said she couldn't pull up the code.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWouldn’t honor my free fried green beans
Showed the cashier my text for free Parmesan string beans. She couldnt pull up the code for it so I didnt get my free offer
Your employees are cheating you and me
- - The avocado corn salsa is not as good as claimed.
- - There is little of the other ingredients.
- - Fixing it would make the reviewer happy.
Your Avocado, corn salsa is not as good as you stated to be!!
Now mostly a lot better of junky corn and oil, very little of everything else!!
I am a very fair, honest, and logic critic; please pay attention. If you fix this, I get happy and satisfied and YOU WILL BE MORE SUCCESSFUL.
Lida Nourani
lidanourani@***.com
805-338-****
Please call with your identification name on the call that is coming through. I get a lot of calls
Thanks
User's recommendation: Make the changes, you know how to fix it
Bad avocado corn salsa
Change of original recipe
You started with quality ingredients then decided, well maybe no one notices.
Lalalalalalalalala is it 100 symbols yet?
Waist of my time
Preferred solution: The original ingredients sounds great to me
User's recommendation: Serve what you offered to begin with not a lower ingredient
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRotten food
- - Visited Fish Grill on Magnolia Ave, Riverside; ordered salmon and another fish combo to go.
- - Paid $16.60; refrigerated; smelled bad next day.
On Thursday, February 16, I stop by your restaurant in California Fish Grill on Magnolia Avenue in Riverside California. Ill order the salmon and another type of fish combination to go.
I pay $16.60 and I put it in the fridge when I got home. I try to eat it on Friday the next day for lunch And the food smell bad I did not want it to eat that food with the fear that I might get sick. Who knows what the *** was wrong with the food this is my first visit and years I have visited the store and Anaheim Hills and Irvine and orange county would have no problems , on the other hand I enjoyed eating there with my family.
Would you please let me know what you guys can do or call my cell phone 562-309-**** Victor Iglesias I still have the receipt. Thank you.
User's recommendation: Make sure whatever you order it smells OK even if you take it home or eat it the next day smell it
You need to contact them directly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMeal not fit to eat
- - Catfish fried with fries, brussel sprouts, and kale slaw; the fish was burnt and overcooked, while fries and kale salad were decent.
i ordered the catfish fried with fries and brussel sprouts and the kale slaw the fish was badly over cooked to the point that it was very burnt i took pictures and the brussel sprouts were also burnt. the fries and the kale salad was the only thing that was half decent
- Staff friendly clean
- Food not prepared to order burnt
Preferred solution: Full refund
User's recommendation: check your order before u leave
Complaint
- - All items, including Fish & Chips with coleslaw, were missing; order included Hawaiian combo and Branzino with upgraded sides; refund requested.
Most frustrating experience in a food place. My experience was extremely disappointing, unpleasant and angered me a great deal.
I live in San Francisco and traveled to Walnut Creek to celebrate our dearest friend who was celebrating his 91St birthday yesterday, Tuesday, February 7, 3023.
I wanted to surprise him who is recuperating from a medical surgery and specifically requested Fish & Chips with Cole Slaw.
WITHOUT FURTHER ADIEW, All my ordered food, including his favorite meal of Fish & Chips with sides of coleslaw were missing!!!I truly trusted your staff since they bagged & twisted sealed the plastic bag to go.
In addition, I ordered the pricey Hawaiian combo & Branzino with upgraded sides. Overall I am extremely disgusted and I immediately called the Walnut Creek location and was told & frustrated with everything! Customer service is unacceptable. I was embarrassed when my friend asked for the chips (French Fries) & coleslaw, the rest of food were no longer appetizing due to the mistake and lack of good quality customer service.
Please please I need you refund me. I cant find my receipt but I purchased these food items in person between 11:35am to 12:15pm in Walnut Creek.
Please contact me ASAP!! Thanks
You have to return the food for a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs the fish grill in Burbank terrible customer service my first time ordering food there the fish was good but I left zero tip
- - The call was on hold for about 7 minutes with transfers.
- - I was told zucchini as the veggie, but asparagus was available.
I called there today around 11.20am and they took for ever to answer and then they had me on hold for almost 7 minutes and then I asked if I could make an order and put back on hold and then the same person answered again and switched me with another person and was finally able to place the order I also asked the person who took my order what kind of veggie they had and he said zucchini only then I get there and they also *** grilled asparagus and I said to the person that I was paying for my order and I mentioned do you have asparagus and he said yes and I said can I change my veggie and he said that my order was ready and I think that is not good service I was happy with the fish but not the service I left no tip
- Fish is good
- Customer service
Preferred solution: Nothing I just hope they learn how to be better
Burbank, California
Food was good customer service is terrible
- - Long hold times and transfers prevented placing the order.
- - Only zucchini was offered; asparagus was advertised; substitution denied.
Employees are terrible with customer service take for ever to answer phone and not good with first time customer I was on hold for over 6 minutes and then still couldnt take my order he transferred me and the next person took my order I asked what vegetables they had and told me only zucchini and when I went to pick up the food I noticed there was a advertisement of grilled asparagus and I asked the person that I was paying if I could get the asparagus instead of the zucchini and he told my order was already done
User's recommendation: Don’t visit the Burbank restaurant
Irvine, California
Have tried Corporate offie and no respose for one week robot sick?
- - Order: giant shrimp plate + 1 extra; the extra wasn’t giant shrimp.
- - Manager Erica argued the order was correct; no corporate response after a week.
I ordered giant shrimp skewers plate plus an extra skewer! When I got my order and asked why the extra was not giant shrimp the person referred me to the manager ( I think her name is Erica who has zero people skills) she proceeded to argue that the order is correct!
I repeated my order of giant skewerplate plus 1 extra and she continued to argue with me! We were celebrating my brothers birthday and that was one of 4 rude things from her!
Then (even though Im elderly I have tried for a week to contact your corporate office and no one got back to me! Dont you care?!
User's recommendation: Change your”damn the customer policy “
Canoga Park, California
Have tried Corporate offie and no respose for one week robot sick?
I asked to be called about an incident at your Irvine restaurant AND no one had the courtesy to call
User's recommendation: Don’t go to Irvine Fish and Grill
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It does not sound to me like she was unprofessional or uncaring. She offered you a solution. You did not like it.
Always check your food before leaving restaurants to ensure accuracy. You must return UNEATEN food to obtain a refund or replacement.
Why, you may ask? Because the world, particularly restaurants, are full of grifters who lie and cheat in order to obtain free meals, thus causing higher restaurant prices for honest consumers and profit loses for small business owners. Don't be a grifter.
Check your order and return full orders when there is an issue to prove you are an honest person. Don't insult hardworking employees when they don't read your mind and make inappropriate offers of freebies that we know you were hinting for but not entitled to.
Unprofessional and uncaring would be “I don’t believe you. You’re getting nothing”.