California Family Fitness
California Family Fitness Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
California Family Fitness has a 1.0 star rating from 1 review; consumers report dissatisfaction with billing and customer service and cite high price levels. A long‑time member praised staffer Roxanne Valdez but reported a manager’s rude, filthy appearance and alleged refusal to allow use of facilities over account issues.
Positive Feedback
The single review notes a good plan and professional help from an employee named Roxanne Valdez, which some readers of California Family Fitness reviews may find reassuring.
Negative Feedback / Risk Areas
- Recurring California Family Fitness customer complaints mention rude staff behavior and cleanliness concerns.
- Billing practices and membership dispute handling are criticized.
- Perceptions of high price level affect value for money.
Key Takeaways for Future Customers
- Confirm billing and membership details before joining and ask about refunds or dispute processes.
- Inspect facilities and speak to staff in person about customer service expectations.
- Document interactions if problems arise to support any formal complaints or subscription disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
California Family Fitness has a 1.0 star rating from 1 review; consumers report dissatisfaction with billing and customer service and cite high price levels. A long‑time member praised staffer Roxanne Valdez but reported a manager’s rude, filthy appearance and alleged refusal to allow use of facilities over account issues.
Positive Feedback
The single review notes a good plan and professional help from an employee named Roxanne Valdez, which some readers of California Family Fitness reviews may find reassuring.
Negative Feedback / Risk Areas
- Recurring California Family Fitness customer complaints mention rude staff behavior and cleanliness concerns.
- Billing practices and membership dispute handling are criticized.
- Perceptions of high price level affect value for money.
Key Takeaways for Future Customers
- Confirm billing and membership details before joining and ask about refunds or dispute processes.
- Inspect facilities and speak to staff in person about customer service expectations.
- Document interactions if problems arise to support any formal complaints or subscription disputes.
Media from reviews
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Verified Reviewer |
San Bernardino, California
Complaint about Staff Manager Disgusting Attitude and Filthy Appearance
- - Roxanne Valdez was sweet and professional.
- - Dues owed and paid via Apple Pay, the manager refused entry over account issues, and Roxanne witnessed.
I went to Family Fitness, 570 S Mt Vernon in the city of San Bernardino. I was helped by Roxanne Valdez.
She was very sweet, friendly, and very professional. She informed me that my dues were owed. I immediately paid the fee by Apple Pay. At that point, a very disgusting young man with a very disgusting filthy wrinkled shirt that smelled came over.
He wore glasses and a USA Navy hat. He would not let me work out because he stated I had several issues with my account. I told him I had recently received a different bank card but didn't have it on me. He was very rude and impolite.
I have had issues with him before and have heard multiple people talk about issues with him. I have been going to Family Fitness for years. I would like to see accountability for this issue. Maybe Miss Roxanne Valdez can help us with this issue since she witnessed the disgusting behavior of the manager.
04/22/2025. 8:37 AM
- Good plan
- Not harrassing people because they have a usa navy hat on
Preferred solution: Have Manager wear Clean and Presentable clothes. Not to Smell like a Homeless. Especially when Showers are on site.
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Talking about how the manager smells, what are you like 4?
I’m actually 53 . I’m not a person to Complain but Telling me I’m not able to workout after just paying my fees owed By a Man who looked Homeless!!!
. Wish you were there to witness.
A 53-year-old does not make childish comments about how a person smells, but a four-year-old does.
Nor does he make comments about how a man dresses. I do not blame you thought. When you were younger your parents failed to raise you right.
True
Why did you tell him anything other than you just paid Roxanne?