California Department of Insurance Reviews
California Department of Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 2 reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Has statutory authority and potential power to force insurers to follow laws, which some users note as a theoretical benefit.
Negative Feedback / Risk Areas
- Frequent customer complaints about refusal to handle valid claims and poor investigator decisions.
- Reports of worthless commissioner, ombudsman, and slow or absent responses to complaints.
- Issues with customer service, website usability, billing disputes, broker fees, and collection threats.
Key Takeaways for Future Customers
- Check California Department of Insurance reviews and consider alternate complaint channels before filing.
- Document billing, refunds, and broker fee communications carefully and expect potential delays from customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 2 reviews; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Has statutory authority and potential power to force insurers to follow laws, which some users note as a theoretical benefit.
Negative Feedback / Risk Areas
- Frequent customer complaints about refusal to handle valid claims and poor investigator decisions.
- Reports of worthless commissioner, ombudsman, and slow or absent responses to complaints.
- Issues with customer service, website usability, billing disputes, broker fees, and collection threats.
Key Takeaways for Future Customers
- Check California Department of Insurance reviews and consider alternate complaint channels before filing.
- Document billing, refunds, and broker fee communications carefully and expect potential delays from customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problems with policy
- - Broker charged $200 broker fee after card was charged; documents not received.
- - Harassment by agency staff and threats of collections.
I recently opened a policy with national general car insurance and was not told to pay 200$ for brokers fee til after card was charged broker stated he sent me the documents thats explained the charges but never did receive it I saved all documents from sign up I believe my policy was forged by broker after openining policy as I have proof of not receiving agreement til after charged and declined due to insufficient funds since then Ive been harassed by multiple people in the agency from a couple different companies affiliated with company now says they are going to send me to collections if I dont pay full broker fee in the amount of 200$ when i was told 150 will be accepted to open policy as I paid the amount of 150 so Im not understanding why am I being harassed and discriminated against for something I wasnt aware of at opening policy
Preferred solution: Amount of 200 removed for brokers fee when we agreed to the set amount of 150 which was paid in full for policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Sacramento, California
CDI COP OUT AND REFUSAL TO HANDLE VALID INSURANCE COMPLAINTS
- - CDI refused to take my complaint against CNA Insurance.
- - CDI investigator claimed CNA was not licensed in California.
- - I appealed to ombudsman and Lara who did not reply.
Now, months after the California Dept. of INSURANCE (CDI) has sadly demonstrated its incompetence, negligence, and malfeasance by its refusal to investigate the utter failure of CNA INSURANCE, a CA insurer, to provide legally-demanded Professional Malpractice insurance data on its insured ATTORNEYS MORGAN AND MORGAN, over how that atrocious and boastful law firm botched my own accident case, it is now clear that the CDI commissioner, deputy commissioners, and fake ombudsman are equally worthless as protectors of Californians -- none of these officials took any slightest action to protect the interests of this California resident by enforcing our State´s insurance laws and rules! >Shame on CDI, CNA INSURANCE -- and MORGAN AND MORGAN, whose endless annoying TV ads misrepresent how they handle cases!BEWARE ALL OF THESE UNTRUSTWORTHY ENTITIES -- CA NEEDS TO ENFORCE ITS OWN LAWS AND REGULATIONS!
The incompetent and negligent California Department of Insurance, up to and including its ombudsman and commissioner, absolutely betrays the trust of Californians by copping out of regulating major insurers such as CNA which operate in California, have offices here, and abuse the trust of loss claimants! The California legislature and governor need to investigate such abuses at CDI, and to immediately take corrective action!
GIVEN THAT CDI AND ITS OMBUDSMAN ARE WORTHLESS, IN THE FUTURE I WILL GO DIRECTLY TO THE CA GOVERNOR AND LEGISLATURE!
The CA DEPARTMENT OF INSURANCE (CDI) ASSIGNED INVESTIGATOR CLAIMED ERRONEOUSLY THAT CNA WAS NOT LICENSED IN CALIFORNIA, WHEN THAT GIANT FIRM HAS FOUR BIG CALIFORNIA OFFICES!
SO I WAS FULLY ENTITLED TO FILE MY COMPLAINT -- AND THE CDI WAS ABUSIVE, NEGLIGENT & INCOMPETENT!
I then appealed this CDI wrongful decision to the agency ombudsman, who was totally worthless, and finally to the CDI commissioner Lara, who never even bothered to reply! SHAME ON THE CALIFORNIA DEPARTMENT OF INSURANCE -- A FULL INVESTIGATION BY OUR GOVERNOR & LEGISLATURE IS LONG OVERDUE, AND NOW DESPERATELY NEEDED!
- Potential power to force insurers to follow the laws
- Worthless ombudsman
- Worthless investigator
- Worthless commissioner
Preferred solution: FULL PROFESSIONAL AND COMPETENT INVESTIGATION OF CNA INSURANCE BY CDI, INCLUDING AUDITING ALL CNA POLICIES AND CLAIMS FOR PAST THREE YEARS, AUDIT TO BE AT CNA EXPENSE!
User's recommendation: FILING A COMPLAINT AGAINST AN INSURER WITH THE CDI IS A TOTAL WASTE OF TIME AND EFFORT!
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