New Reviewer

2014 CHEVY SILVERADO TRUCK FRONT BUMPER REPLACEMENT

1. ordered parts in advance to save downtime. work truck 2. Excellent Repair in one day 3. Furnished a ride home 4. Washed and cleaned inside cab. 5. Would give the highest rating of any repair shop used.
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ID
#1500318 Review #1500318 is a subjective opinion of poster.
Location
District 2, Louisiana
Pros
  • Very good service
Reason of review
Good customer service
New Reviewer

Lifetime Warranty wasnt honored

The building looks fancy but they do shoddy work. I brought my vehicle in there after it was hit. I was hit in the back. The trunk started leaking. Honestly, I cant say that I remember exactly when the trunk started leaking but it wasn't until after they "repaired" it. They give a lifetime warranty but trust and believe that they are going to find every way possible to back out of it. First they tried to tell me that the car was declared a total loss so that's why the trunk was leaking. Really???? Now I took another car there that was declared a total loss maybe a year earlier but the car that's there now IS NOT. And if the car you're looking at now was declared a total loss you know darn well you would've done more to repair it than the $1600 receipt says because you are expensive!!! Nice try though. So after they weren't able to wiggle out of the "lifetime warranty" that way they told me that the car was hit before I owned it. Hold on, now that I remember, they first suggested that it was damaged after they made their repairs. To which I say well that's impossible because that was the last wreck I was in. Then they proceeded to say that it was maybe hit before I owned it. Funny thing that if it was hit before I owned it, I had never experienced the trunk leaking before you touched it. I guess I should have contacted the previous owner to find out who fixed it then. Bottom Line is this, THE TRUNK WASN'T LEAKING BEFORE YOU "REPAIRED" IT. NOW YOU'RE TRYING TO BACK OUT OF THE LIFETIME WARRANTY. They had no intention of honoring the Lifetime Warranty. I believe their plan was to bounce around until they found an excuse they were happy with. The only restitution they offered was to have my husband come by and look at the damage. At this point I'm like ok wow yea let me come pick up my vehicle ...
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ID
#977470 Review #977470 is a subjective opinion of poster.
Location
Harvey, Louisiana
Service
California Customs Collision Center Car Repair
Cons
  • That they refused to honor the lifetime warranty
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

About

California Customs Collision Center FAQ
It is entirely The User's choice as to where The User of company services have The Customer's vehicle repaired. Insurance companies may provide suggestions, but ultimately the decision is The User of company services and californiacustomsla.com hope that The Client will choose California Customs. Closed Saturday and Sunday. Estimates are done by appointment only. Please call the office for the next available time. Estimates are free. Once The User's vehicle is in the shop for repairs, and additional damage is discovered, The Company will contact the insurance company for a "supplement" to the original estimate. Website provide a lifetime warranty for product failure and workmanship. Being a Certified Repair Facility means that the shop has completed the required training and has acquired the necessary equipment to provide a safe and quality repair. California Customs is "Pro-First Certified" for Honda and Acura, and Assured Performance Certified for General Motors, Fiat/Chrysler and Hyundai.
To read more: http://californiacustomsla.com/faqs/
Top California Customs Collision Center Services

Car Repair

California Customs Collision Center Pros and Cons

Pros: Very good service

Cons: That they refused to honor the lifetime warranty

Summary

California Customs Collision Center has a team of repairs that has been bringing cars back to life since 1976. At affordable cost, California Customs Collision Center helps customers with all kinds of repairs. Being in the market for more than 4 decades, California Customs Collision Center has set industry benchmark for premium repair services. The contactor has become a trusted partner for many local insurance providers presenting clear estimates for repairs and efficient work schemes. The center is located in Harvey, Louisiana and has a reputation of one of the leading facilities in its niche in North America.

California Customs Collision Center reviews and complaints

California Customs Collision Center is ranked 95 out of 1738 in Service Centers and Repairs category

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