California Coast Credit Union

It was locked,I dont actually sure what happened to my card I was just paying for Uber it was declined, I actually still sufficient funds

One of the worst experiences I have ever had.

With a credit score of above 750, I applied for a car loan which usually takes me 10 minutes over the phone.

I'm 63,established, self employed and was treated like an 18 year old has-been!

They offered me 4.88% for a simple refinanced car loan. Because I was self employed they demanded proof of income...LOL..really...like who the *** are these guys?

This isn't a mortgage loan. I've never been treated this poorly by a financial institution in over 30 years of being self employed!

Pathetic service all the way around!

Here is what I emailed them:

I have refinanced with another financial institution in 5 minutes over the phone.

No proof of income

No hassle

No problem getting a credit report like you.

No insulting interest rate that I wouldn't pay for a mortgage.

No asking for repeat information already provided to you.

A personal phone call to me honored to have my business, aka..no phone call back by you or your manager, just an emailed BS response!

And, oh by the way, they knew how to spell my name and called me by the name I actually go by!

FYI...STAY AWAY!!

DO NOT BANK HERE! Their customer support thinks they own your account and your money and access to YOUR money is under their control.

I've read other reviews for them and find the good and the bad, but if you don't want arrogance and self-righteous control of you accounts by rude reps (alejandra), but want to stay with a credit union, try San Diego County CU, North Island CU, Mission Federal, or one of the other local CUs.

There must be a reason why they have gone through 3 name changes over the last ten years (Santel to First Future to Cali Coast), and I'm guessing bad service, bad customer service and support reps, and just an over-all bad reputation would be it. They can run but they can't hide from bad reviews and a bad rep.

If my review can prevent just one to a few people from going there, thank you Pissed Consumer for getting that message out there. My accounts will be switched over to another institution by the end of the month-they don't deserve my business.