Treated like a has-been!

One of the worst experiences I have ever had. With a credit score of above 750, I applied for a car loan which usually takes me 10 minutes over the phone. I'm 63,established, self employed and was treated like an 18 year old has-been! They offered me 4.88% for a simple refinanced car loan. Because I was self employed they demanded proof of income...LOL..really...like who the *** are these guys? This isn't a mortgage loan. I've never been treated this poorly by a financial institution in over 30 years of being self employed! Pathetic service all the way around! Here is what I emailed them: I have refinanced with another financial institution in 5 minutes over the phone. No proof of income No hassle No problem getting a credit report like you. No insulting interest rate that I wouldn't pay for a mortgage. No asking for repeat information already provided to you. A personal phone call to me honored to have my business, aka..no phone call back by you or your manager, just an emailed BS response! And, oh by the way, they knew how to spell my name and called me by the name I actually go by! FYI...STAY AWAY!!
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ID
#659130 Review #659130 is a subjective opinion of poster.
Location
San Diego, California
Reason of review
Bad quality
New Reviewer

California Coast Credit Union - Bad Customer Support Services

DO NOT BANK HERE! Their customer support thinks they own your account and your money and access to YOUR money is under their control. I've read other reviews for them and find the good and the bad, but if you don't want arrogance and self-righteous control of you accounts by rude reps (alejandra), but want to stay with a credit union, try San Diego County CU, North Island CU, Mission Federal, or one of the other local CUs. There must be a reason why they have gone through 3 name changes over the last ten years (Santel to First Future to Cali Coast), and I'm guessing bad service, bad customer service and support reps, and just an over-all bad reputation would be it. They can run but they can't hide from bad reviews and a bad rep. If my review can prevent just one to a few people from going there, thank you Pissed Consumer for getting that message out there. My accounts will be switched over to another institution by the end of the month-they don't deserve my business.
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3 comments
#732081

This place sounds awful! Thanks for the information.

#284809

I agree with you Jesshi. I closed my account in 2010 for the same reasons.

The service representatives thought they owned my accounts.

They dictated what name my accounts could be held in and they controlled my money with iron fist. I closed my accounts and I havn't regretted doing so.

#278886

We regret any inconvenience you have experienced. For your protection and security, we are unable to release personal information through this public forum and would like to discuss your issues with you directly. California Coast Credit Union is a member-owned organization and we want to assure you that providing personalized and caring service is very important to us. We welcome your feedback as it will assist us in providing better service to all our members.

Please call me at (877) 495-**** or email me at support@***.org.

Sincerely,

Donna Hansen

California Coast Credit Union

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ID
#233838 Review #233838 is a subjective opinion of poster.
Location
Poway, California

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California Coast Credit Union's promise to you is as strong today as it was in 1929. ... National Credit Union Administration, a U.S. Government Agency. ...

California Coast Credit Union reviews and complaints

California Coast Credit Union is ranked 323 out of 900 in Loans and Mortgages category

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