DO NOT BANK HERE! Their customer support thinks they own your account and your money and access to YOUR money is under their control. I've read other reviews for them and find the good and the bad, but if you don't want arrogance and self-righteous control of you accounts by rude reps (alejandra), but want to stay with a credit union, try San Diego County CU, North Island CU, Mission Federal, or one of the other local CUs. There must be a reason why they have gone through 3 name changes over the last ten years (Santel to First Future to Cali Coast), and I'm guessing bad service, bad customer service and support reps, and just an over-all bad reputation would be it. They can run but they can't hide from bad reviews and a bad rep. If my review can prevent just one to a few people from going there, thank you Pissed Consumer for getting that message out there. My accounts will be switched over to another institution by the end of the month-they don't deserve my business.