New Reviewer

Worst customer service EVER from the owner, Tony!

I hired Caliber Moving Co to have a refrigerator moved from one house to another in Georgetown. I was quoted $250 for the job. The move was scheduled for ETA between 11am-2pm, per Tony (the owner). At 2:01 I received a text from Tony Reil stating, "There is going to be a fuel fee on this of $35. If you agree we will proceed." Really?!! You are going to add a fuel charge out of the blue, AFTER the job should have already been completed? I texted back, "I guess, that would have been nice to know earlier when I was getting my quotes. And why am I just getting informed of this now? I will leave this in the review." Ten minutes later, I get a text from Tony saying, "Your obviously upset, we will not be servicing you today." WOW!! So in the end, Thank you Caliber Moving company for SUCKING at customer service and saving me $145!!! Texan Moving Company did it for half the price and had outstanding customer service! Oh, and the job was completed in the time frame they gave me. So glad I didn't end up giving Caliber Moving Company a dime of my money.
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ID
#1352761 Review #1352761 is a subjective opinion of poster.
Location
Georgetown, Texas
Service
Caliber Moving Owner
Reason of review
Poor customer service

Warning - Last minute extra charges and cancellation

I assisted my daughter in deciding to use Caliber Moving Co to locally move a refrigerator from her old home to a new home in Georgetown, TX. I encouraged her to go with the $250 quote Caliber provided after she provided accurate pickup and delivery addresses. On the scheduled day for the move a pickup was setup from 11am to 2pm. After 2pm, the manager sent my daughter a text that they were running late and that they would also be charging her an extra $35 for a fuel charge and asked whether she still wanted to proceed. She texted back that the fuel charge was never discussed previously and the $250 quote should be honored and, if not, she would include the last minute added charge in her post move review. The owner then texted back that they will not serve her and to get somebody else. Unscrupulous movers use the last minute charge additions as most customers have a time element that the move has to be completed. Some will even add charges after the item(s) are loaded to really have the customer over a barrel. While Caliber didn't wait until after loading, it did wait long enough (after the scheduled pickup time) to advise of the extra charge and then finally cancellation, causing my daughter and her other people involved to waste a lot of time. As it turned out, my daughter was able to get Texan Movers (did a great job) to move the refrigerator the next day for $140.. Caliber up-charged their quote at the last minute, days after the original quote was made, and then canceled at the last minute in the afternoon. Very poor customer service, does not honor their quotes, cancels at the last minute.
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ID
#1352653 Review #1352653 is a subjective opinion of poster.
Service
Caliber Moving Local Moving Service
Reason of review
Pricing issue
New Reviewer

Caliber Moving - Owner doesn't care if they destroy your belongings

We hired Caliber Moving (Owner Tony Reil) to move us. They showed up several hours late and then destroyed my furniture by dropping it down stairs. When asked for help in the matter, we were essentially called liars; after all, the movers say they didn't do it, so it must be us lying. After many rounds of trying to come to some sort of fair arrangement, I was told I'm an adult who should be able to read. Never mind my furniture is destroyed. Not his problem. This guy and his movers are liars and thieves. They'll quote you a time, and then be late. They'll quote you a price, and then it'll double. Don't do business with them.
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ID
#363114 Review #363114 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$800

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