Caldera Spas
Caldera Spas Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Caldera Spas has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and report unresolved issues after purchase.
Positive Feedback
Few or no positive comments appear; product variety is mentioned but consumers rate price level as high.
Negative Feedback / Risk Areas
- Repeated Caldera Spas customer complaints about poor customer service and unreturned calls.
- Issues with an authorized dealer failing to place orders and not fulfilling service promises.
- High price level with limited support for parts and repairs.
Key Takeaways for Future Customers
- Check recent Caldera Spas reviews and confirm dealer responsiveness before purchase.
- Verify service, warranty, and repair procedures with your authorized dealer in writing.
- Be prepared to escalate if customer service or refunds are needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Caldera Spas has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and report unresolved issues after purchase.
Positive Feedback
Few or no positive comments appear; product variety is mentioned but consumers rate price level as high.
Negative Feedback / Risk Areas
- Repeated Caldera Spas customer complaints about poor customer service and unreturned calls.
- Issues with an authorized dealer failing to place orders and not fulfilling service promises.
- High price level with limited support for parts and repairs.
Key Takeaways for Future Customers
- Check recent Caldera Spas reviews and confirm dealer responsiveness before purchase.
- Verify service, warranty, and repair procedures with your authorized dealer in writing.
- Be prepared to escalate if customer service or refunds are needed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lack of assistance from authorized dealer
- - Spa Warehouse in Seattle failed to provide the promised hot tub cover.
- - I was told it would ship in 2–4 weeks, but no order exists.
I have been trying to get assistance from the authorized Caldera dealer (Spa Warehouse) located in the Seattle area. I am in need of a new top and cleaning and set up that service a few weeks ago.
The contractor came out to do the work but did not have the cover that I was promised. I spoke to a manager and was assured the cover would be placed on order and arrive within 2-4 weeks. This was after three tries of talking to different salespeople, none of whom took any time to address my issue. I called today to inquire about the status of the cover and was told that an order was never put in for it.
This is extremely disrespectful customer service.
My hot tub is sitting outside with no cover and no one at the Spa Warehouse is showing any professionalism in trying to rectify my issue. I would like to speak to someone to have this matter addressed immediately if possible.
Preferred solution: My hot tub serviced, and a new cover ordered and installed.
Wheaton, Illinois
Piece of spa flawed
No one answers calls. Ive had 2 of this companys spas and no way to speak to anyone who can help me. Poor customer service
User's recommendation: No one answers after you pay thousands for one of their spas
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