Cakeworthy

So I actually order from this company often. This is the first complaint I ever really had to make about them.

However its bad enough that I have to make sure others know what the problem is. I ordered a flannel from cakeworthy like I normally do. This time the flannel didnt quite fit like my past ones did. So I requested to return the produced via email.

I was provided with a return label via email. Which was cool, but not since no one on this day and age has a printer. So I had to go the plunketts which is a card store with a little post office in it. Its not the actually post office but they do contract with the post to do business.

I am assuming its because theyre a card store. Anyway I print out the label and give the package to the gal behind the desk at the post. About a week later I sent an email and was advised to wait. Then contacted them a week later and they tell me I didnt sent it back.

Mind you I am having to do this all through email. You have to go through the website and then it asks you if youre a robot. It kept asking me over and over again. So I kept having to do it.

Then the customer service rep accused me of spamming them when it was their site that was screwing up. They do not have a customer service number. So I keep getting the same response which is because they dont see it was sent back. They was no room for grey area or any type of understanding in anyway.

This isnt a math equation this is a simple lost package. Out of the 15+ orders Ive made this just so happens to be the first problem. I could understand if I presented with this very same issue every single time. For goodness sake though I just want my flannel!

I dont understand why the conversation cant move further than we cant see that you dropped it off. Well other than standing beside me in line there is no other proof for that Im sorry for that. I would still like my flannel though.

My suggestion is just dont buy from them. Its not worth deal with thiefs.