Caisse Populaire Reviews
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Judgemental bank teller
My violent ex and I had a joint bank account that stayed open 3 years after I left him. The reason for that was that he refused to go close it, and I was living on the other side of town without a car. So I just let it be, and there was 0$ in it. One day, I noticed that there was a yearly 20$ unused-account fee, combined with a heft overdraft fee because there was no money in the account to pay the other fee. Not wanting to contact my ex, and knowing he wouldn't go (even though he has a car and his parents live 2 streets from the bank), I decided to take the bus and go close the account myself. I called beforehand to make sure that he didn't need to be there, because I didn't want to lose a day of work and take a 1-hour bus ride for nothing. The person on the phone told me no problem, I could close the account alone. When I arrived at the bank, the teller serving me was a Muslim lady in a headscarf. At first I didn't even notice, living in a big multi-cultural canadian city. I give her my bank card and explain what I want, and she says that "Mister" has to be there in order to close the account, because it's joint. I say that I called before, and that her colleague told me he did not need to be there. She insists he does. I say that it's not going to happen because he was dangerous to me, and say again that I was explicitly told I could close the account alone. And then she tells me, in a snark tone: "Well, that's the kind of complications that arise when you choose to end your marriage." I couldn't believe it. I said: "Madam, it may be in your culture to stay with a husband who beats you, rapes you daily, and tried to strangle you. But it is not in mine." She shut up and gave me the form to close the account, and the rest of the transaction went on without a word. I was too emotionally shaken to take her name and file a complaint. I work in customer service too, and you never, ever judge your customers about their private life in their face. I was partly at fault for not closing the joint account earlier and not noticing the overdraft fees, and she could even have told me that, but she had no right to put me at fault for leaving my ex. You have the right to think what you want about people's behavior not complying with your religious beliefs, but politeness and decency ask you to keep it to yourself, whether it's in a professional or personal context, but even moreso if you are serving people and are supposed to be there to help them.
Syosset, New York
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