Anonymous

We are grateful to the Kienlen's for our wonderful puppy!

The Kienlen's are professional, responsible breeders. Munchkin is a therapy dog and goes in hospitals and nursing homes to cheer up the patients and staff.

She has a routine of going on her own to each door and walks in a few steps. If the patient encourages her, she proceeds and allows the patient to pet her. If they are not interested, she leaves and proceeds to the next room. We never taught her this, she is just sensitive and well balanced emotionally.

All our dogs have been wonderful, but she is the very best! Even our vet commented - "you really got a great dog this time." I don't know why those people are ranting so. After all they got their money back. Some people are just trouble makers.

We are truly blessed that we found the Kienlen's. the Cairn puppy that we purchased from them is - hands down - the best dog we have ever owned.

She is nine years old now and we have never had any problem whatsoever. She is smart, loving, friendly and she sleeps with us every night.

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Reason of review:
Good quality
Anonymous
map-marker Winter Park, Florida

CAIRNS R US STARKE, FL SOLD ME A SICK PUPPY!

FALSELY REPRESENTED HER GUARANTEED WELL PUPPIES AND SOLD SICK PUPPY.. I PURCHASED A 6 WEEK OLD CAIRN TERRIER PUPPY DEC 30 2011. IN LESS THAN 24 HOURS HE WAS EXPERIENCING SEVERE BOUTS OF DIARRHEA, NOT EATING, GAGGING, CHOKING. HE VOMITED UP A 6" ROUND WORM. SHE ALSO TOLD ME IT WAS PROBABLY THE SPAGHETTI HER HUSBAND GAVE THE PUPPIES THE DAY BEFORE I PICKED HIM UP. SHE TOLD ME AT FIRST IT WAS STRESS.. BEFORE THE WORM INCIDENT... THEN IT WAS SPAGHETTI I WAS SEEING. SHE TOLD ME SHE WOULD PREFER IF I GAVE HIM BACK SO SHE COULD TAKE HIM TO HER VET IF SHE NEEDED TO. ANOTHER REASON WAS IF I WOULD BE MORE COMFORTABLE GIVING HIM BACK..I WASNT COMFORTABLE ABOUT GIVING HIM BACK NOR WAS I COMFORTABLE ABOUT BUYING A SICK PUPPY FOR 900 AND THEN POSSIBLY HAVING TO SPEND HUNDREDS MORE. I DROVE 1-1/2 HOURS AND MET HER AND HER HUSBAND AT MCDONALDS WHERE I FIRST PICKED HIM UP...A COUPLE DAYS EARLIER. I WAS UNABLE TO VISIT THE PUPPY AT HER HOME BECAUSE SHE SAID SHE HAD SOME PREVIOUS INCIDENT OR SOMEONE ELSE DID TOO AND SHE NO LONGER ALLOWED ANYONE INTO HER HOME... ALSO HER VET, DR. ART RILEY GAVE THE PUPPIES A CLEAN BILL OF HEALTH AND I GOT A LETTER STATING SO FROM MS. KIENLEN.. NO WORMS, NO FLEAS, NO OVERBITES, OR UNDERBITES, JUST HEALTHY LITTLE BALLS OF FUZZ.. I DON'T KNOW ANY VET THAT WOULD DO THAT, MAYBE SHE JUST TOLD ME SHE TOOK HIM TO THE VET... I DON'T KNOW ANYMORE.... I DID GET MY MONEY BACK FROM HER, CLEARLY THEY WERE NOT HAPPY ABOUT THIS, REALLY, ALL SHE CARED ABOUT WAS HER PAPERS BACK SO SHE WOULDN't HAVE TO SPEND ANY MONEY FOR A NEW AKC FORM. IM HEART BROKEN I LOST MY PUPPY I ALREADY LOVED... I HAD RECOMMENDED HER TO MY SISTER AND I WAS GOING TO BUY ANOTHER ONE. I GAVE HIM BACK SUNDAY EVENING... HE WAS BACK ON HER WEBSITE FOR SALE MONDAY. THEY DIDN'T EVEN SAY THEY WERE SORRY!... NOTHING

FOR SALE MONDAY....

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7 comments
Guest

I worked for Dr. Mullins for 5 years and the Kienlens were one of the few breeders I would consider buy a pup from. I know one thing is you didn't bring home a 6 week old puppy. They put a lot of love and care into their dog and pups and it showed every time we saw them.

I Don't know what happen to your pup, but I would have gone to the vet. who signed the health certificate.

I really don't know how only one pup out of the litter could be so sick.

George C Sqo

I had to add this because the comment above is not credible. The writer states that the dog vomited up a 6 inch round worm.

First how did they know it was a round worm and second, round worms are found in the intestines.

It is virtually impossible to pass a round worm from the intestine up to the stomach, through the esophagus and out of the dog's mouth. You tell me if this is a true story or not.

Guest
reply icon Replying to comment of George C Sqo

And you learned this in vet school where?? It certainly is possible for a puppy with a heavy parasite infestation to pass worm in *** or vomit.

Guest
reply icon Replying to comment of George C Sqo

I'm a fully licensed Vet & can tell you with absolute certainty that a puppy/kitten can vomit up roundworms. In low-grade infestations where pets only have a few worms they do not normally vomit them up, but when they have a more severe worm infestation I frequently see them vomited up.

I recommend you do a little more research before deciding on the credibility of a source or not since clearly you have no idea of what you are talking about. It is also worth noting that a negative fecal test does not 100% mean that they puppy/kitten does not have worms since worm eggs are only shed in the *** intermittently.

George C Sqo

Hi,

This comment is probably the biggest load of BS that I have read on any forum. This story to me sounds like it is made up to generate some sympathy from people who either purchased a puppy that they did not want, or purchased a puppy that they could not afford to care for and are now putting this back on the breeder. Let me be very clear here. I know Carol and Jim, I purchased a puppy from them and that puppy was nothing but healthy, well cared for, and even my vet in California commented on how healthy the puppy was.

I have no idea what the motive was for this couple to slander a very reputable breeder, but I must say that if this were my business, I would be suing then for both libel and slander.

George

Guest

Some of my below comments will reference her other note on here as well....

Anyone that reads this woman's ( Cindy Lake) complaint that knows us, and knows how healthy our pups are, knows this is all untrue. I think that most folks can tell by her note that she is a bit confused and has no business with a puppy....THIS is the reason I wanted the puppy returned and refunded her FULLY, not because I feared there was anything wrong with the pup, quite the contrary...matter of fact he went to 2 different Vets after this, checked out totally healthy, and I have the paperwork to prove it, and I took him back to the Vet only to prove what I say, not that I feared him to be unhealthy. He did not go to 3 small children, he went to a good home otherwise, and how the heck would she know where he went anyway....the man that has him is very happy with him and I can provide that info as well.

When I saw how this woman was so unprepared for a puppy, even after the much info I sent her, and she had not even purchased his food, and ask me what to feed him when I took him to her, then I knew she was unprepared, as she had been on our waiting list for 2 months!

She was angry because she did not get the pup returned to her, we are particular with our placements and saw that she was not the good placement we had originally thought.

The pup did not have worms, he was tested twice again after this...where that so called worm came from who knows, because she did make the statement that her husband did not watch him while outdoors and he ingested some leaves and things, so who knows what that worm deal was all about...but the puppy was totally healthy....and we held him an additional 3 weeks after getting him back from her to make sure he did not contact anything while in her care for 3 days...we did not let the pup go immediately as she insinuates...

She also says we would not let her in our home....my Mother was very ill and she knew this, my Mother has since passed away this past week, but she was told this, and agreed to meet somewhere else instead, due to my situation...no one twisted her arm to make her meet me there. There are plenty of folks that have been in our home to get their pups, this was just a bad time at the time and she knew this as it was explained in detail to her, which I have the emails to prove.

She also said we were very rude when we met her to get the pup, we had never seen her husband before the day we met to take the pup back, so yes, we did not know who he was, but NO, we were not rude...very untrue statement!

I have all the paperwork that proves her lies, as well as copies of all Vet reports to prove this was a very healthy pup, if anyone would like to see them!

As far as her claiming we claimed to have sold to entertainers and such, I have the proof of that pudding as well....which is really *** for her to bring all that into it, it had nothing to do with anything.

I think anyone that would believe someone like this probably is quite gullable, so I wish you well on your search....but those of you that may question it, all you have to do is ask and I will provide proof!

And besides all this, the two folks that vouched on our behalf put their real names on here, so why couldn't she? Is there a reason you would not put your true identity on here if you are honest?

I just now saw this, so thank you Gary and Mrs Perkins for standing up for us, as I am sure many others would as well if they saw it.

Thanks....Carol Kienlen

Guest
reply icon Replying to comment of Guest-432601

My husband and I purchased not one but, two Carin's from Carol and Jim. I can absolutely say that who ever posted the complaint is more than confused!

The sweet, HEALTHY and loving Carins we purchased from Carol and Jim could not have cared. for any better. We went through an exstensive interviewing process by phone as we live in MA. Muddy was such a joy we purchased Etta four months later. We have healthy, happy and loyal pups and that is directly related to the care and affection they were given prior to going to their "forever home"

Please don't let someone's misguided complaint scare you from purchasing a pup from these caring and loving breeders.

Shame on the individual who posted the mis truth.

Jody and Terry

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Cindy Cgm
map-marker Winter Park, Florida

Cairns R Us STARKE, FL. SOLD ME A SICK PUPPY

I purchased a puppy From CAIRNS R US IN STARKE, FL. DEC 2011 FOR 900. I was told by the co-owner CAROL /JIM KIENLIN that the puppies they sold were on ANIMAL PLANET! THERE ARE SEVERAL VIDEOS ON UTUBE. AND THAT SHE HAD SEVERAL FAMOUS CLIENTS, INCLUDING BILLY JOEL, AVRIL LEVINES DRUMMER, JOHN TRAVOLTA LIVES UP THE ROAD AND "HIS" MANAGER CALLED HER FOR A PUPPY, BUT THEY WERE "OUT OF THEM AT THE TIME". ALSO BURT REYNOLDS MANAGER CALLED BUT SHE SAID HE WAS SUCH A *** SO SHE WOULDNT LET HIM PURCHASE A PUPPY FROM HER... HE WAS LUCKY! SHE GUARANTEED me they had NEVER had a problem with ANY of their puppies/dogs. Gave me several referrals, even the Vet she took them to Fri. Dec. 30th 2011 gave all four puppies they sold a Clean Bill of Health. Clearly stating they had NO WORMS, ETC. MY PUPPY THREW UP A 6" ROUND WORM YESTERDAY He had severe diarreah and stopped eating, SHE SAID IT WAS NO BIG DEAL! IN FACT SAID HER HUSBAND JIM HAD FED THE PUPPIES SPAGHETTI BECAUSE THEY RAN OUT OF RICE.. SO THAT WAS PROBABLY WHAT I HAD SEEN IN HIS STOOL. BEFORE I PURCHASED THE PUPPY SHE DID STATE IF THERE WERE ANYTHING THEIR VET OVERLOOKED OR THE PUPPY WAS SICK THEY

WOULD TAKE IT BACK FOR A FEW DAYS OR WEEK THEN RETURN THE PUPPY TO ME AFTER HE WAS BETTER.. That was UNTIL I SENT HER PICTURES OF WHAT HE THREW UP YESTERDAY! She sent me a lengthy email TELLING ME NOT TO TAKE HIM TO MY VET... JUST BEFORE THAT I ASKED HER ABOUT HER PUPPY GUARANTEE..IT STATED I HAD TO TAKE HIM TO MY VET BY TUESDAY JAN 3 but since it WAS A HOLIDAY SHE WOULD EXTEND IT ONE MORE

DAY. AFTER THE PICTURES I SENT SHE SAID SHE WANTED HIM BACK AND WOULD REFUND MY MONEY... IF I DIDN'T FEEL COMFORTABLE WITH THE PUPPY BEING SICK! My husband and I fell in love with the little guy.. WE NAMED HIM JAGGER AFTER A SONG WE BOTH LIKED. I WAS IN

SHOCK THAT SHE REALLY PUSHED FOR ME TO JUST BRING HIM BACK..I WONDERED WHAT

HAPPENED TO HER STATING SHE WOULD TAKE THE PUPPY BACK AND WHEN HE WAS

BETTER RETURN HIM TO ME? I WAS HEART BROKEN.. I MADE THE DECISION TO GIVE HIM BACK TO THEM... I DIDN'T WANT TO BUT WAS AFRAID HE WAS DYING! I SPOKE TO MY SISTER IN LAW WHO IS A VETERINARIAN TECHNICIAN AND SHE TOLD ME THAT THE PUPPY WAS VERY SICK AND TO GIVE HIM BACK TO THE BREEDER OR TAKE HIM TO THE VET THIS MORNING! BY THE WAY WE COULD NEVER VISIT THE BREEDERS HOME BECAUSE THEY HAD A " FEW INCIDENTS" that HAD SCARED HER, AND THEY HAD ADOPTED A NEW POLICY THAT NO ONE WOULD BE ALLOWED TO VISIT THEIR HOME. SO I HAD TO MEET THEM IN A MCDONALD'S PARKING LOT OFF OF 95. AT THE EXIT NEAR ST AUGUSTINE, FL. AND GREEN COVE SPRINGS.. SHE CALLED ME SEVERALTIMES AND EMAILED ME AT LEAST AS MANY TO REMIND ME THAT SHE HAD TO HAVE HIS AKC PAPERS BACK SO SHE WOULDN'T HAVE TO PAY TO GET NEW ONES. BESIDES SHE DIDNT WANT TO MAKE TE TRIP IF I WASNT GOING TO BE THERE??? MY HUSBAND AND I GOT TO ST AUGUSTINE AT 4 PM AND WE SPOTTED THEM

AND PULLED UP RIGHT BESIDE THEM . HER HUSBAND JIM GO OUT OF THE CAR AND M HUSBAND ROLLED DOWN HIS WINDOW.. HE ACTED LIKE HE HAD NO CLUE WHO I WAS.. WE GOT OUT OF THE CAR AND I HAD HER PAPERWORK AND SHE HAD AN ENVELOPE TUCKED UNDER HER ARMPIT.. IT WAS LIKE A STANDOFF AND SHE ACTED LIKE SHE DIDN'T KNOW ME EITHER... SHE WOULDN'T SPEAK TO ME NOR DID SHE SAY SHE WAS SORRY... THEY JUST LOOKED AT MY HUSBAND WHO THEY HAD NEVER MET.. I DECIDED TO BRING HIM ALONG SO HE COULD MEET THESE NICE CARING PEOPLE I HAD JUST ME TWO DAYS BEFOR. I WAS STILL IN SHOCK... THEY COULD CARE LESS ABOUT ME NOW.. MY HUSBAND HANDED OVER OUR PUPPY AND SHE FRANTICALLY LOOKED THROUGH MY PAPERWORK TO MAKE SURE EVERYTHING WAS IN ORDER BEFORE SHE GAVE ME MY MONEY BACK. I ASKED HER IF EVERYTHING WAS OK... I DROPPED THE ENVELOPE WHILE COUNTING THE MONEY BECAUSE I WAS SO NERVOUS BY THE WAY THEY ACTED TOWARDS ME...SO MY HUSBAND COUNTED IT

WE GOT THE MONEY BACK AND AFRAID IT'S COUNTERFEIT. MY HUSBAND TOLD ME AS SOON AS HE SAW THESE TWO PEOPLE HE DIDN'T TRUST THEM! I AM A VERY HONEST AND TRUSTING PERSON SO I FELT HURT, BETRAYED, LOST A PUPPY I GOT UP ALL NIGHT TO TAKE CARE OF AND HE WAS SO SICK ALSO... I THOUGHT I HAD DONE SOMETHING WRONG.. I FELT LIKE I WAS THE BAD GUY. THEY SOLD A VERY SICK PUPPY, SHE SAID THEY WOULD NEVER DO SUCH A THING! I AM IN THE MEDICAL FIELD, I READ ALOT ABOUT ROUNDWORMS AND THEY ARE HIGHLY CONTAGIOUS TO OTHER ANIMALS TRANSMITTED BY FLEAS, THE BREEDER SAID THEY HAD NI FLEAS, AND CHILDREN AND PEOPLE WITH WEAK IMMUNE SYSTEMS ARE AT RISK!! I WAS MORTIFIED BECAUSE THE PUPPY WAS LICKING OUR FACES, IN OUR BED... ALL OVER THE HOUSE. MY LITTLE NEICE WANTED TO VISIT HIM... LUCKILY WE DIDN'T LET HER, PARTLY BECAUSE THE BREEDER DISCOURAGED ANYONE BEING AROUND THE PUPPY FOR A COUPLE WEEKS FOR HIS SHOTS TO TAKE EFFECT. HE WAS ALREADY VERY SICK! THIS IS ONE OF THE WORST THINGS BESIDES HOW THIS HAS HURT ME IS THAT THE BREEDER SOLD A PUPPY TO A FAMILY WITH 3 SMALL CHILDREN! HOW CAN THESE PEOPLE DO BUSINESS IS WHAT I WANT TO KNOW? I AM JUST APPALLED THAT THEY ARE SELLING

SICK PUPPIES AND GETTING AWAY WITH IT! PEOPLE MUST BE AWARE OF CAIRNS R US AKA

LAKESIDE KENNELS IN STARKE, FL.

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18 comments
Guest

I know this post is old but just came across it and want to contribute. I had a similar incident with Carol and Jim, but I purchased a Scottish Terrier from them.

He and his litter mates had demodex mites (skin issues) that were passed to the litter from the mother. Carol said they would reimburse me for his medical treatment or I could return him. I decided to keep him but several others who purchased puppies from the litter decided to return their puppies. I shudder to think about what happened to those puppies.

After they reimbursed me for about $200 the checks stopped. She told me she had the mother dog spayed and gave her to a friend...

later I discovered the friend was a breeder and had been breeding the mother dog, probably still spreading the mites to more puppies. I hope she is out of business - she is not honest and should not even be allowed to own a dog, let alone breed one.

Guest

This above from Linda in Georgia is also very false,,,,when you deal with as many people as we have over the last 11 years, you are bound to have a couple of negative folks that tell lies and want to slander. She absolutely lied about us not wanting to refund her, I have the email to prove that we immediately refunded her, as well as she did not bother to tell you that we drove that distance to deliver this pup to her, and also agreed to meet her at this great distance to take him back, however, due to my husbands heart problems from a recent heart attack, we could not make the trip on the day that SHE wanted to.

I then wanted to make the trip to get the pup later when I got my husband out of the hospital, AFTER she was refunded, to get the pup as they CAN live with this problem,,,,I WANTED TO SAVE THE PUP, but before she would let me get things settled with my husband, she had that poor pup put down!....also,,,these parents had 2 other litters, not the first one had a problem, nor do they carry such a gene apparently as she claims.

SHE DID NOT GIVE THAT PUP A CHANCE!,,,but she got her refund, that is all she was interested in, as well as getting that poor puppy out of her hair!...couldn't even wait 2 days for me to get my husbands health issues taken care of for me to be able to make the trip to get him.

I never once told her to "do what she wanted with the pup" that is an absolute lie,,,I have the emails to prove my side, has she offered to prove it, or even given her name?

We are no longer breeding dogs, after 11 years, due to my husbands extreme health situation, so I do not have to have my reputation to rely on now, and I could just let this go, but this is such a lie, that I felt it worthy to defend myself.

Dwon Aua
reply icon Replying to comment of Guest-786971

Carol, every word you have posted is a lie. I make it a point not to get into *** contests over the internet, but I will say that I will be happy to furnish anyone who is interested with the name and telephone number of my Vet, whose office has been chosen as top Vet in North Fulton County for the past several years by the Atlanta Journal Constitution, and whose founder pioneered stem cell transplants in canines.

I am certain my Vet will be glad to back up every word I posted. He even spoke with Carol personally on the telephone while I was sitting there so he could provide her with the diagnosis, explain specifically what a liver shunt was since she had just told me she had no idea what it was, and then told her the negative prognosis for puppies born with this genetic defect. I'll also be more than happy to match you email for email to support my post, but then again, if you are going to lie like you have about what happened and what I said, I wouldn't doubt that you would alter the emails to support your lies. Oh, and for the benefit of our readers, I neglected to mention in my first post that my name is Linda L Reel and I live in ***, GA.

I was in law enforcement for almost 30 years, the last 21 spent as a Supervisory Special Agent in the FBI and I don't lie. I'll be happy to provide any additional information, documentation, or answer any questions concerning this particular experience I had with the third puppy I purchased from the Kienlens. However, to be perfectly fair to Jim and Carol, this was the third puppy I purchased from them. The first one, Angus, is totally awesome, healthy, the absolute love of my life and my soul mate; the second one I returned and got my money back because he had very very thin hair and was lethargic, which my Vet said wasn't normal; and then I bought the third cairn from them, which, after spending over $400 in Vet bills, was diagnosed with the liver shunt.

Given what I thought was a very good relationship I had with the Kienlens, I never ever anticipated what happened with this third and last cairn I purchased from them.

I don't hate or hold grudges, and I will always be grateful to them for my boy Angus, and I honestly hope Jim is doing well and I wish both of them many more happy and healthy years together in their retirement.

Guest
reply icon Replying to comment of Guest-786971

Linda....I just saw this....GAWD, I can not believe you....I was going to call you, but have lost my kennel books recently, so no longer have your phone number. Otherwise I sure would not be carrying on like this on this *** website,,,but hopefully you will see this and call me, as I would love to say to your face EXACTLY what I will say here.

As far as you getting 3 pups from us,,,back up,,,you did NOT purchase 3, we exchanged the second one for you because you claimed he had thinning hair and was lethargic,,,so we exchanged him for you,,,not a DARN thing wrong with that pup!,,,he was checked out fine with the Vet, and he did not have thinning hair, matter of fact, he went on to be a show dog, you just did not like the pup!

But *** me went on to give you another pup (poor pup !)

I have no reason to alter emails, I can match if you like, as I have every email you ever sent !

I have NEVER altered an email, so give me a break! you are absolutely scary !

Your lack of concern for others is also scary, as much as we bent over backwards to you, OMG, I am appalled...you sat here, knowing that Jim had just had heart surgery and we thought you would NEVER leave, as he was soooo tired, but your lack of compassion for others surely showed with that visit, let alone having me to drive so far with him after his surgery just to bow down to you.

Like I say, we are no longer breeding dogs, due to Jim's health, so I have no reason to lie about anything, as I no longer need to protect that reputation, but I just do not like a liar, and I especially don't like it when the lie is about me!....and oh yeah, you were FBI, big deal,,,is that suppose to prove something to someone or impress someone? there are liars amongst them all!...you are welcome to call me if you like, you have my number! So, like Hillary says, "What difference does it make?!"....I suppose since she is government, she doesn't lie either....HA !

That pup should have never left with you ! NOW IF YOU WOULD LIKE TO CALL ME, DO SO, BUT I WILL NOT COME BACK TO THIS *** WEBSITE, so whatever future lies you want to post will not be seen by me, and it matters not for others to see it, as we no longer have pups.

Guest

I had almost the exact same experience with a puppy I bought from the Kienlens in 2011. The puppy was BORN with a GENETIC defect known as a liver shunt.

With a liver shunt, the blood vessels that carry the blood through the liver for detoxification (like the kidneys) were OUTSIDE the liver, so the liver was unable to remove the toxins in the blood that build up normally just like in humans. It is 99.9% fatal to the animal. There is a $5000 surgery to try to re-route the blood vessels, but again, the animal has very little chance not only to survive the surgery but to survive post-surgery as well. My Vet diagnosed him and recommended he be put down.

I won't go into all the details about my many many conversations and emails with Carol, and my VET even talked to her and explained the condition, but it was a HORRID experience. First off, she had NO idea what a liver shunt WAS, nor that Cairn Terriers are one of the smaller breeds that are known to carry this fatal defective gene. Here is a breeder who prides themselves on having the best cairns around, and doesn't even KNOW that Cairns have a propensity to having this genetic defect?? This also says that this GENE for the defect (liver shunt) is being carried by at least ONE of her males AND females that she is breeding.

She also told me she spoke with HER Vet who said it wasn't a fatal defect and I could control it with DIET, which is totally ***. The puppy was going to have to be put down. After spending almost $400 in Vet bills and again,many telephone calls and emails, she agreed she would meet me back in Florida at the McDonalds in two days and take the puppy back and refund my money. Well, the very next day I get an email from her telling me I was to keep the puppy and do whatever I wanted with him and she would just refund my money.

I knew immediately that she did not want to go to the Vet expense of having the puppy put down. So the next morning, a friend came with me and I put the poor little puppy down and cried all day. I sent her an email and told her it was done and to send me my refund of $900. I then get an email back with her saying how she didn't know I was going to do this right away, that she thought I would wait so she could decide what to do, blah blah blah, and basically trying to weasel out of returning my $900.

I sent her a scathing email back, quoting HER prior email where she said she did NOT want the puppy back, to keep him and do whatever I wanted with him. I also told her that I had spent $500+ in Vet bills and putting the puppy down, and if she did not refund my money within 7 days I would take her to court. I got the $900 refund in 5 days, but not ONE PENNY of the $500 I spent on Vet bills. As a result of this experience, I would caution everyone NOT to buy a puppy from this breeder.

They are disreputable, liars, and do not even know enough about the breed they are selling to know about one of the most prominent genetic defects (liver shunt) that Cairn Terriers can have. NOR did she know that two of her breeding stock were each carrying one of the genes for this defect.

So if you're looking for a Cairn Terrier puppy, STAY AWAY from this breeder.

Marlena k Oyf

What a LOAD OF *** THIS IS. I bought my puppy Nash from these people 2 years ago and a happier healthier dog can't be found!

They sent me loads of emails prior to purchase of his updates and knowing I was going through a particularly rough patch in my life they also inquired about that as well. A nicer couple I've yet to meet and these lies upset me greatly. I also received all the information that this person got and the instructions are quite clear.

You must take puppy to vet for a health exam within a certain amount of time, but if its sick no where does it state not to get care for it. Yes they instruct you to return puppy if it is ill but if the circumstances were that dire what *** doesn't get it the help it needs?

Guest

The foregoing allegations against the Kienlens and their veterinarian are libelous and constitute clear defamation of character, all of which could be actionable by the Kienlens and their doctor for damages. I am an attorney and also a proud parent of a Cairn terrier that I "adopted" from the Kienlens back in October of 2011. His name is Finley. Prior to Finley, I had experience with Cairn terriers for over 25 years, as I was involved with local rescue groups. I have to say that I have never had a Cairn terrier that has such a great disposition, personalty and intelligence quite like Finley. Once you fully read this woman's complaint, it can easily be shown to be false. Since she alleges receipt of a "sick puppy", where is her evidence ? Why didn't she immediately take the puppy to her own vet, or a 24 hr. emergency clinic like I would have ? There the puppy could have been diagnosed and treated immediately. There would have been a written record of her visit. Her sole reason for not taking the dog to her vet was because Carol told her not to ?? No one could have prevented me from taking a sick puppy to my vet. If she had, it would have also produced a

written record. To this day, we don't know if the puppy actually had worms or not. All she wishes to accomplish here is to defame and libel the Kienlens for a situation they did not cause. They lived up to their "warranty" and she received every dime of her money back. No breeder does this.

This is an egregious website as it doesn't permit the "other side" to properly respond and give their "side" of the story. All this site does is to perpetrate libel, slander and defamation of character without recourse.

If anyone who reads this complaint and was considering "adopting" a new pup from the Kienlens, I welcome you to call me directly. I can explain to you my experience with the Kienlens and how my Finley has been such a joy in my life. My contact information is as follows:

Jill Sisson

(219) 465-****

email: mjsisson@***.com

George C Sqo

One final comment. If these people were so concerned about their puppy and had been told by a Veterinary Technician that "the puppy was very sick" why did they not jump in their car with the puppy and take it to the Emergency Pet Hospital of Orlando.

It is open 24 hours a day 7 days a week and is less than 20 miles from Winter Park.

That is what I would have done. Food for thought!

George C Sqo

I am not sure why the person who posted this complaint twice, but I will post a response twice. I simply do not believe this story. I have known Carol and Jim for many years, have visited their home, seen their kennel (although for puppy safety & health reasons I was not allowed inside), even purchased a puppy from the, and the way they are described is so out of character that at first I thought this was about someone else.

Carol and Jim are two of the most caring generous people I know. Their love for the animals that they raise and care for is nothing short of meticulous. The cleanliness of their kennel facility would rival even the cleanest home. The puppies do not spend all their time in the kennel, they also spend time in Carol and Jim''s home.

I purchased a little male puppy named Xander from Carol and Jim at the time I was living in California so we had him shipped to us. He arrived safe, sound, energetic and full of joy and affection. Within a few days we took him to our vet to and our vet made a point of telling us how healthy this puppy was compared to many new puppies she sees.

I am not sure why these people wrote all of the nasty things they said, but I can say for sure what they are describing are not Carol or Jim.

Guest

If you believe this orginal story, I got some beach property that is just beautiful here in New Mexico. Pease get in touch with me.

I will even take your COUNTERFEIT MONEY!!! LOL

Glad you got the puppy back Carol. Close call ugh??

Echo doing GREAT!! send pics soon....love G

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