New Reviewer

I emailed Cesar stone and never got a reply. I have a question please call me 412-977-****

No complaint. I want to get an answer about semiprecious product. The semiprecious quartz is a product many retailers cant answer questions about. Price range of Puro 8141 com paired to your regular quartz product

User's recommendation: I don’t know yet. Yes if you respond to my questions.

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ID
#4068477 Review #4068477 is a subjective opinion of poster.
Pros
  • It is popular
Cons
  • Customer service
Preferred solution
Information a retail store does not know

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Verified Reviewer
New Reviewer

Purchased product and want others to know

Caesarstone - Purchased product and want others to know
We bought a jumbo sized kitchen counter in pure white. Within 1 week there was a coffee stain about one quarter inch by one and one quarter inch that will not come out. We tried everything to get it out and contacted Caesarstone for their assistance to either get the stain out or replace the countertop. Caesarstone sent a rep who essentially tried to clean it with soft scrub (which did not work) and then said they could not be of further assistance. The top also chips easily. End result, I would not recommend this product and brand to anyone. It stains, it chips, and it is expensive. Customer service was nice, but at the end of the day they do not replace their products when they do stain.

User's recommendation: avoid this product and this company.

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ID
#2754607 Review #2754607 is a subjective opinion of poster.
Pros
  • Size
Cons
  • Stains and chips easily

Question on counter

Caesarstone - Question on counter
Well I contacted CesarStone and I told them my problem on my kitchen counter it was a discoloration not real big small white spots and they said that it was my fault because of the cleaning agent I was using which caused it have never used a steel wool on counter we just wipe down use Windex for shine they are a company that will not stand for their warranty I feel they try to fine blame on the consumer. This kitchen counter has been cleaned the same way through and through and I dont see any other discoloration other than a small area.

User's recommendation: Don’t buy Caesar stone and believe they will stand on their warranty.

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ID
#2609689 Review #2609689 is a subjective opinion of poster.
Location
San Jose, California
New Reviewer

Don’t Buy Ceasarstone

Caesarstone - Don’t Buy Ceasarstone
Caesarstone - Don’t Buy Ceasarstone
The counter top we received ( intense white) was supposed to have a matte finish, some sheen but not a lot. It arrived rough with streaks and scuffs and has continued to show ever bit of liquid or food that touches it. Rep came out and said it’s not smooth like the sample because there are always variations. He suggested cleaning it with soft scrub bleach and a sponge. Bad bad product! Save yourself the headache and move on to another manufacturer or you will be doing nothing but trying to keep this counter clean. I wish I had researched more and read the hundreds of negative reviews.
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1 comment
#1806584

I think all of you that are upset with the CaesarStone product should definitely post it on Facebook and watch how fast Caesar will rectify your problem !

ID
#1604898 Review #1604898 is a subjective opinion of poster.
Location
Mount Airy, Maryland
Reason of review
Damaged or defective
Loss
$4300
Preferred solution
Full refund
New Reviewer

Horrible !

Caesarstone - Horrible !
Caesarstone - Horrible !
First of all, the counter top you get doesn't even look like what they advertise on their website..I ordered the new rugged concrete, and it looks like corian..no definition, no veining..nothing! Then when they have to match 2 pieces on one island..they can't do it..looks like night and day!..not a match at all! EVERY SINGLE PERSON WHO WALKS IN MY DOOR goes to my island and says "wow, that looks bad..couldn't they match it better than that??" No, apparently not. Even the company I purchased my counter tops from understood my anger. They actually were so impressed with my remodel that they wanted to put my before and after pictures on their website...well, not anymore..who would advertise such a complete fail..I am sick every time I look at it. I told Caesarstone I would wait..for as long as it takes ..for them to find me a better matching piece..but they said no, they searched the whole inventory in the US and there won't ever be one to match it closer..huh?? So, first picture is what I was expecting..second one is what I got..not only no character and veining like they advertise, but they can't even match 2 pieces better than that??!! And this isn't on the fabricators..they worked directly with Caesarstone on my complaint
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1 comment
#1700728

Same thing has happened to me don't have a join in your bench if you use Ceasarstone Rugged Concrete - no resolution through customer service - no match available in whole of Australia either!

ID
#1475473 Review #1475473 is a subjective opinion of poster.
Location
Appleton, Wisconsin
Cons
  • Anything about my experience start to finish
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Terrible product-don't buy Quartz Caesarstone