Cache Creek Casino Resort Reviews
Cache Creek Casino Resort Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cache Creek Casino Resort has a 2.6 star rating from 3 reviews and overall customer sentiment is mostly neutral, per Cache Creek Casino Resort reviews.
Positive Feedback
Management and top executives are praised for responsive, professional customer service and resolving reservation issues promptly, creating satisfied customers.
Negative Feedback / Risk Areas
- Frequent reports of broken or malfunctioning machines and poor payout experiences, a common customer complaints theme.
- Complaints about staffing levels and inattentive servers affecting service during visits.
- Allegations of discrimination and reservation disputes that required escalation to management.
Key Takeaways for Future Customers
- Call customer service or the complaint line early to resolve booking or refund issues; managers often respond quickly.
- Expect mixed slot performance; consider asking about machine status before committing large sums.
- Document billing or refund concerns and escalate if needed to address serious service or discrimination claims.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cache Creek Casino Resort has a 2.6 star rating from 3 reviews and overall customer sentiment is mostly neutral, per Cache Creek Casino Resort reviews.
Positive Feedback
Management and top executives are praised for responsive, professional customer service and resolving reservation issues promptly, creating satisfied customers.
Negative Feedback / Risk Areas
- Frequent reports of broken or malfunctioning machines and poor payout experiences, a common customer complaints theme.
- Complaints about staffing levels and inattentive servers affecting service during visits.
- Allegations of discrimination and reservation disputes that required escalation to management.
Key Takeaways for Future Customers
- Call customer service or the complaint line early to resolve booking or refund issues; managers often respond quickly.
- Expect mixed slot performance; consider asking about machine status before committing large sums.
- Document billing or refund concerns and escalate if needed to address serious service or discrimination claims.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Leandro, California
Demand Letter and Grievance and Small Claim Lawsuit
- - Discrimination alleged by Ben from Cache Creek.
- - Demand letter and allegations include falsifying documents, lost wages, bullying by Cache Creek.
Yes I was discriminated against and Ben from cache Creek for no reason this is a demand letter for reimbursement of lost funds discrimination falsifying documents lost wages bullying and other *** I'll come up with executed against me by cache Creek
- Top ev executive are very professional take care of your problems quickly open-minded
- Lower staff is underwear of professional standards bullies and bullies and
Preferred solution: Apology
User's recommendation: Fight back against discrimination
Broken machines not enough severs and not hitting jackpot
- - Some machines are broken and not paying.
- - I walk with a cane, travel about two hours, and bring money to hit a jackpot, but it never happens.
Well I go to cashe creek casino and some of the machines are not paying because they are broken down and the machines are turned down I have walked on a cane to get around and I bring enough money to hit a jackpot but it never happens and the drink server never come around enough to get a drink and some of machines goes so fast that it takes a lot of my money and that's not fair because I travel almost two hours to get there do to traffic
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Capay, California
Machines are broken and turned down
- - Spent $200-$300 on five machines; winnings never exceed $100.
- - Lost $300 3 days ago and never hit a jackpot.
- - I am tired of wasting money with no return.
Well, my name is Etta, and for the last couple of months, and just recently, I spent two to three hundred dollars within five machines. It never goes up past a hundred when I play.
Three days ago, I lost three hundred again, and I walk with a cane and never hit a jackpot at all, or the wolf gold is broken down. I am tired of wasting money and not seeing any return from Etta Mills.
- Nice area
- Too many machines broken down or not paying out
Preferred solution: A,jackpot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Hotel Clerk Messed Up and Manager is Refusing to Honor My Reservation
- - Booking error shortened the stay.
- - Manager Adrian resolved it within 60 seconds.
- - We will stay two full nights; thanks to Adrian.
My review started out as a complaint but in a short span of <20 minutes it was turned into a resolved complaint and a continued happy customer. The phone number I received from pissedconsumer.com website to contact Cache Creek led me right to the manager in charge and he called me back promptly within 10 minutes of leaving the message.
I explained to him the mishap with the receptionist telling us she booked our two night stay when in actuality she apparently only booked a one night stay and we drove three hours through the night to get here to be told that we had to leave less than eight hours after checking in and that was unacceptable because it was not our error and secondly there is no way wed drive this far to stay <8 hours. I further briefly explain that my husband is currently battling cancer and to celebrate his first month of chemotherapy treatment down we chose to come here for a two night stay to celebrate because he loves it here. Adrian, the Manager in charge today was super understanding, super helpful and fixed the issue within 60 seconds. We will now be staying our two full nights and enjoying ourselves instead of driving a total of six hours in a matter of a 14 hour span.
Thank you Adrian! You are an exemplary example of a manager and your kindness and understanding will get you far in life.
- Great customer service by management
- Humans who make mistakes like the rest of us
Preferred solution: Adrian, Hotel manager of the day, already provided The perfect resolution to our problem.
User's recommendation: Call customer Service and ask for the complaint line if you ever have any issues with bookings or anything else that the staff can help you resolve because ultimately they want you to enjoy yourself.
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