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Verified Reviewer
New Reviewer

Terrible customer service

I ordered a shirt and the size was huge. I called in and Marilyn says she would send out a smaller shirt when the return was received by UPS. I have waited 3 weeks and I have had several excuses... Of course, nothing to do with Covid. They received the parcel and never sent the other shirt. No accountability, no apology. I have waited 2 days for the promised can from a supervisor.. No call. I will never order anything from Cabela's again.

User's recommendation: Your order may never be filled. You have to chase it.

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1 comment
#2067483

I was in touch with the customer service team. Sadly, it took 6 weeks but in the end Cabela's worked with me to get the shirt I ordered.

ID
#2806914 Review #2806914 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Not willing to work with 35 year customer to help get product

Cabelas will not hold sales price rain check Never received notice of sale !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Shop at other competitors.

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ID
#2721553 Review #2721553 is a subjective opinion of poster.
Location
Gravenhurst, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Online concerns, terrible service

I have purchased for my son many items from Cabelas as hes an outdoor enthusiast. The room I was needing was not in the store so I purchase it online and under stirred it should be delivered to the store within the five days. I look at the site again and I have different information so I called and was graded by a person who refuse to send me to a supervisor which I request it. She had mansion its the way of the world, bad customer service should not be an excuse with Covid.
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ID
#2121807 Review #2121807 is a subjective opinion of poster.
Pros
  • Employees
Cons
  • On line service
Preferred solution
Let the company propose a solution
New Reviewer

Staff service

Cabelas Canada - Staff service
This was my first time in Cabalas. I was with my husband so I decided to take a few pictures to send to my daughter in Alberta. As I started to take a picture, David, one of the staff jumped into my shot . I asked him to stay there so I could get him in the shot too. He was very kind and he did. Then he asked if he could help me with anything else. I said no, but my husband could use some help. He was cheerful, efficient , polite and helpful. He is a great asset to Cabalas on Cabela Road in Dartmouth, Nova Scotia, Canada.
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ID
#1597462 Review #1597462 is a subjective opinion of poster.
Location
Montreal, Quebec
Service
Cabelas Canada Customer Care
Pros
  • Atmosphere and the friendly people
Cons
  • Selection during the spring sale
Reason of review
Good customer service

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