My aligners

No I have not been helped yet. Your promise is worthless. I am still waiting for a response to my lower teeth

User's recommendation: Will be horrible.

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ID
#3710823 Review #3710823 is a subjective opinion of poster.
Location
Omaha, Nebraska

Package sent to wrong address

The package was sent to the wrong address and now nobody from byte will contact me back!! I keep getting sent to random voice messages that arent helping with anything and I am beyond pissed!! Ive paid $250 for something that I cant even receive and supposed to be paying monthly but I wont unless I have my aligners!!!

User's recommendation: When you do speak to them they’re extremely nice but then you get out to the side once you’ve paid your fee.

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ID
#3670487 Review #3670487 is a subjective opinion of poster.
Location
Pittsboro, North Carolina
Loss
$249
Preferred solution
Deliver product or service ordered

Cant finish treatment

I call about my aligners not keeping my teeth straight keep getting different answers go back and wear the old ones is what they tell me. send pictures we will get back to you...
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ID
#3644339 Review #3644339 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Check the status

I did some impressions and now Im ready to get the Invisalign I was seeing that by been so long what I have to do another one over
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ID
#3630472 Review #3630472 is a subjective opinion of poster.
Location
Inglewood, California
New Reviewer

I need my refund. It's been past 10 business days.

I need my refund.,,,,,,,,,,,,,,... Its been after ten business days. I been calling and leaving voice message.
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ID
#2876498 Review #2876498 is a subjective opinion of poster.
Location
State College, Pennsylvania
New Reviewer

Deceptive advertising

I cxld product minutes after ordering, amount of monthly fee too high &;;;amp;;;;;;;;;;;; not obvious until after payment is made. ,I saw info ref same day shipping and "FREE RETURN SHIPPING" so I "assumed "refund" I returned unopened box.. An explanation ref no refund due health purposes is found deep into their website, Why would one return if no refund?.Their cover? so as to offer options. options.

User's recommendation: Read their website in it's entireity -- look for "buried" negatives.

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1 comment
#2016831

I can't understand what you wrote. I really want to.

ID
#2546550 Review #2546550 is a subjective opinion of poster.
Location
Palm Coast, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Bad Experience AVOID

If I could, I'd give them a zero. or a negative 32,876. I paid in full. It started out ok, but I started to get low on aligners. I reminded them I needed my next set. This was March when I first contacted them, it is August -I have been out of aligners since late May. I had 2 shipments which were both cancelled a day later. No aligners. Contact from "customer service" takes a day or two. Ridiculously "perky upbeat positive" coached responses. Suddenly another impressions kit arrives. Is this progress??? OMG. Sent back next day. Don't hear for two weeks, send another email. Perky response again. For my trouble, I am offered a lightening whitener. I'm impressed. At least my teeth will be white while they slowly move back to their previous position(s). New perky response says they will expedite my order in 1-2 weeks. Guess which which week it is! *dingdingding* if you guessed WEEK TWO (and still nothing), you can have my free whitener thingy (which... is also missing). These people have no knowledge of what they are doing. I have seen no evidence of medical knowledge here. So my advice to you is avoid BYTE like the plague and go to that orthodontist. You won't get the perkiness or free whiteners, but you might get a corrected smile by a professional who went to school for dentistry and got a specialist degree in orthodontia. Instead of someone making teeth impression molds in their basement laboratory, which is where I sadly think my aligners are going to be shipping out of... uh, ew? I'd like a refund, but it seems they don't "do that" so I'm just going to keep telling the truth. On social media, to my followers and friends on multiple platforms, because if you pay in full for a service and the ball is majorly dropped - (like my jaw-haha at the poor service here). Your bite/teeth is your health... well, that's a lawsuit waiting to happen... Funny thing about that... I thought my Yelp friends would like to know about this. It sounds good to get your teeth fixed for a low cost - but not at this cost. Because of the "non-response" (which they're noted for - see BBB reviews) I'm checking in with HIPAA because um this little thing called "compliance." **UPDATE - I'm now in week three, which there was supposed to be an *escalation* to a manager. Well, let's see if the manager went to Tahiti. Seems like it! DO NOT USE ANY VARIANT OF THIS COMPANY Dyou will lose your money and possibly your jaw health.

User's recommendation: AVOID AT ALL COSTS.

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ID
#2154005 Review #2154005 is a subjective opinion of poster.
Pros
  • Cheaper than an actual orthodontist
Cons
  • Slow response
  • Slow shipping
  • Horrible customer service
Loss
$1895
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

SCAM COMPANY Avoid at all costs

If I could, I'd give them a zero. or a negative 32,876. I paid in full. It started out ok, but I started to get low on aligners. I reminded them I needed my next set. This was March when I first contacted them, it is August -I have been out of aligners since late May. I had 2 shipments which were both cancelled a day later. No aligners. Contact from "customer service" takes a day or two. Ridiculously "perky upbeat positive" coached responses. Suddenly another impressions kit arrives. Is this progress??? OMG. Sent back next day. Don't hear for two weeks, send another email. Perky response again. For my trouble, I am offered a lightening whitener. I'm impressed. At least my teeth will be white while they slowly move back to their previous position(s). New perky response says they will expedite my order in 1-2 weeks. Guess which which week it is! *dingdingding* if you guessed WEEK TWO (and still nothing), you can have my free whitener thingy (which... is also missing). These people have no knowledge of what they are doing. I have seen no evidence of medical knowledge here. So my advice to you is avoid BYTE like the plague and go to that orthodontist. You won't get the perkiness or free whiteners, but you might get a corrected smile by a professional who went to school for dentistry and got a specialist degree in orthodontia. Instead of someone making teeth impression molds in their basement laboratory, which is where I sadly think my aligners are going to be shipping out of... uh, ew? I'd like a refund, but it seems they don't "do that" so I'm just going to keep telling the truth. On social media, to my followers and friends on multiple platforms, because if you pay in full for a service and the ball is majorly dropped - (like my jaw-haha at the poor service here). Your bite/teeth is your health... well, that's a lawsuit waiting to happen... Funny thing about that... I thought my Yelp friends would like to know about this. It sounds good to get your teeth fixed for a low cost - but not at this cost. Because of the "non response" (which they're noted for - see BBB reviews) I'm checking in with HIPAA because um this little thing called "compliance." **UPDATE - I'm now in week three, which there was supposed to be an *escalation* to a manager. Well, let's see if the manager went to Tahiti. Seems like it! *** UPDATE 9/1/20 - Got aligners, they do not fit. They now say treatment 1 through 12 - but I was on 15. So guess after 3 mos they're starting me over again? Came in a broken shipping bag, partially opened as part of retaliation for writing bad reviews, I'm sure! DO NOT USE ANY VARIANT OF THIS COMPANY - you will lose your money and possibly your jaw health.

User's recommendation: Read this. Seriously... would you want this to happen to yourself or your kid? AVOID.

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ID
#2154001 Review #2154001 is a subjective opinion of poster.
Location
Lakewood, Ohio
Loss
$1895
Preferred solution
Full refund
New Reviewer

Worst customer service I’ve ever experienced.

Customer service is slow to respond (if they ever do.) Its a long story, but to cut it short, theyve screwed up several times in sending me the correct invisible aligners for my teeth, to the point that I asked for a partial refund. They promised me an answer by a certain time and its been a week and a half ago. All I get is the run around. Dont waste your time or money. Go to an actual orthodontist. Im usually not one to ever even complain but I wish I could give them 0 stars. This is honestly the worst experience Ive ever had with a company.

User's recommendation: Avoid at all costs.

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ID
#1976445 Review #1976445 is a subjective opinion of poster.
Service
Byteme Customer Care
Pros
  • Cheaper than an actual orthodontist
Cons
  • Frequent mistakes
  • Horrible customer service
  • Slow shipping
Loss
$900
Preferred solution
Full refund

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