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Terrible customer service and cannot get a refund

Original review updated by user Nov 24, 2021
Purchased and financed son's aligners for teeth alignment. Most were wrong and/or broken and needed cut by us. At the end of the treatment, the retainers broke after a week of use. Went thru the process and still never received the new retainers. Now I have contacted them and called over a dozen times and each time they say they are working on it. I am still paying monthly for service and product that was never completed. I originally paid $1895 which I financed. They still are taking out of my bank account and I am told I cannot stop that. I would like a refund from these people. The service was subpar at best and the customer service is atrocious. This is BYTEME.COM not the software company!! They are owned by Dentsply Sirona Inc.

User's recommendation: DO NOT USE THIS COMPANY, GET INVISALIGN!!

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ID
#3089614 Review #3089614 is a subjective opinion of poster.
Location
York, Pennsylvania
Cons
  • Terrible company all around
Loss
$1895
Preferred solution
Full refund

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