Byron Tire Alloy Wheels Review

I had previously replacedy centerlink on my f250, i had recieved quotes from 80.00 to 84.99 for an alignment. They quoted me 60.00. When i got there they wanted to replace my upper and lower ball joints, ***, me and my father are mechanically inclined and they were fine. They were trying to pull a bait and switch, had it aligned by raffields and all checked out
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ID
#677989 Review #677989 is a subjective opinion of poster.
Location
Macon, Georgia
Reason of review
Poor customer service

Byron Tire Company - Car Alignment Review

I went to Byron tire for an alignment and found the staff to be rude. I waited about an hour and a half for the work to be done and when it was returned to me I was told they couldn't do an alignment because it needed cam bolts which would cost over $90.00, which would need to be ordered. So I looked around and found the bolts for less than $15.00. I had taken it to them once before they aligned it after telling me it needed to be aligned, this time they wouldn't. I had it taken to another alignment shop after the previous visit to byron tire and they said nothing had been changed and that the cam bolts were fine. I needed an alignment done after hitting a pothole in Macon, so I brought it to byron tire because I don't have time during the week and they were the only shop that had time to do it on the weekend. I was also told to mark the front end to be sure the work had been performed so I did and this time they didn't charge me. If you need front end work don't take it to them, they are rude and dishonest. But if you do, be sure to mark the front end to ensure work had actually been done and do research on the cost of parts or they will take advantage of you.
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ID
#533702 Review #533702 is a subjective opinion of poster.
New Reviewer

Byron Tire is negligent, dangerous, incompetent

Quick summation: Aptitude of mechanic = amateur to below average Untrained in the proper application of torque wrenches, refused to torque the lug nuts in the required star pattern after two requests to do so, poor overall attitude. Professionalism of management = rock bottom Never received a, "sorry we damaged your car and put you out for several hours" comment from anyone at Byron Tire. No one ever owned up to the indisputable fact that incorrect and seriously dangerous torquing procedures were and are still are being used. Waiting room = clean and pretty well laid out Bathroom = clean and pleasant Coffee pot = coffee machine was present but never did see the coffee pot. Staff = children and obviously so...little to no ability to communicate or field a legitimate problem that they were a part of. Price of service = ended up being really expensive resulting from their incompetence. Now for the details: For the safety of you and your family it would be best to consider my recent experience with Byron Tire in Byron, GA. Took my vehicle to Byron Tire on August 7th 2010 to have the wheels balanced and the front end aligned. Steve, the "mechanic", appeared none to happy. Steve aligned the front end first then balanced the tires. I knew something was going wrong when he used an impact wrench to do the final tightening of the lug nuts after mounting the tires. Correct protocol absolutely requires a precision instrument such as a torque wrench to effect final lug stud/nut torque specs.No torque wrench was used instead and impact wrench. Went home to replace the rear shocks and two lug nuts would not budge leaving me with a wheel that could not be removed. I checked the torque on each lug and found them to be at 125 to 130 foot pounds when spec required 90 foot pounds. Byron Tire over-torqued the lug nuts causing the lug stud threads to compress in these two instances. Apparently this dangerous shortcut tire shops make are all too common: "1. Over-torquing, which is "a huge problem, " according to Ortolani. "All bolts have a yield level. Torque is a precision, controlled stretch beneath that yield. Once a bolt stretches past its yield, it no longer relaxes. Think of a rubber band. When you over-torque, you stretch a bolt beyond its yield." Bolts that are over-stretched don't give a warning before they fail: they just snap. The best way to avoid over-torquing is to use precision calibrated tools, he says." http://www.moderntired... Moving along, I took the vehicle back to be repaired. Repair was done over several hours. Steve repaired the lug studs, mounted tires and amazingly put the impact wrench on the studs to again tighten the lug nuts at which point I told him to stop using the impact wrench. Steve protested and refused to stop using the impact wrench claiming that he was not putting more than 50 foot pounds on each nut. Then Steve retrieved his torque wrench and began doing the final tightening. However, Steve was not torquing in a star sequence at which point I requested that he torque the nuts in a star sequence. Steve said nothing in response and continued to torque the lug nuts in circular fashion. Moving along, the owner, Chris Hodges, indicated that the two lug nuts that his shop had damaged had to be acquired from Dodge because O'riley Auto parts did not have the correct lug nuts. Chris told me that he would see to it that the lug nuts would be at the shop on Tuesday August 10th for me to pick up. I showed up on Thursday the 12th and the lug nuts had still not been acquired as Chris had promised. Why am I not surprised that this shop has put me out yet again? Obviously, customer satisfaction and safety is not a priority of Chris Hodges at Byron Tire insofar as this customer is concerned. Incidentally, you should know a few other details. I asked an older staff person, Bobby, why on earth Byron Tire did not use a torque wrench to do final tightening on the wheel lugs. Bobby became immediately defensive indicating that the use of a torque wrench was not required unless one had alloy wheels. Such a statement set me aback as it was 100% incorrect as any credible mechanic or engineer can attest..see above! Think about your family losing a wheel as the studs sheer off at highway speeds due to over-torquing. Look up "wheel-off" accidents to see how common this is. Anyhow, at this point it became obvious that their lack of wheel torque policy was set by those in management and that this management was badly negligent or mechanically ignorant or both. One more item of interest: as I was leaving I asked Chris if he was going to implement a lug nut tightening policy using a torque wrench for final tightening. Chris indicated he may use torque sticks. I indicated that torque sticks are not as accurate as torque wrenches to which he replied, "torque wrenches are costly to calibrate."
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1 comment
#682637

Just want to point out your poor attitude with a "know-it-all" flare. If you want to play mechanic....go be one.

It's people like you, who obviously hover over mechanics in the shop (which is against OSHA regulations) while they slave away on your P.O.S.

He was probably trying to get you the *** out of his way as soon as possible. Next time, stay at home and do your own work.

ID
#198281 Review #198281 is a subjective opinion of poster.
Location
Adel, Georgia

About

Byron Tire Company Warranty
The last thing The User of company services need to worry about is car or tire trouble. That's why Tire Pros offers the industry's strongest warranty package featuring complimentary roadside assistance. Now The Customer can Drive with Confidence…knowing that where ever The User go www.byrontirecompany.net is with The User of Website No matter how strong Byron Tire Company back the products and services www.byrontirecompany.net deliver, tires and vehicles will inevitably fail. That's why The User need a true professional and a trusting partner with a warranty package that's simple, hassle-free and honored at over 30,000 locations. Nobody protects The Customer like Tire Pros. The Company are largest network of elite, independent tire dealers with an industry-leading warranty package to protect The Customer's family. With Tire Pros Complimentary Roadside Assistance, Byron Tire Company is here to help The Client of Byron Tire Company regardless of the time of day, weekends or holidays.
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By accessing this website, The User of Website are agreeing to be bound by this TOU, all applicable laws and regulations, and agree that The User are responsible for compliance with any applicable local laws. If The User of company services do not agree with any of these terms, do not use or access this website. The materials contained in this website are protected by applicable copyright and trademark law. An important function of this TOU is to alert The User of Website that the data presented on this website is not warranted or otherwise guaranteed. Please read this information carefully. The User should check for changes to the TOU each time The Client visit the site. Byron Tire Pros and/or Byron Tire Pros's service provider ("Net Driven") may make changes to the TOU at any time. When The User of company services communicate through the website, personal information shall be used by Byron Tire Pros and Net Driven in accordance with the Privacy Policy, incorporated herein.
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Byron Tire Company Privacy Policy
Byron Tire Pros and/or Byron Tire Pros's service provider ("Net Driven") may collect personal and non-personal information from The User of company services when The Customer register on the site, place orders, subscribe to newsletters, respond to surveys or fill-out forms. Personal information is data that can be used to uniquely identify or contact a single person. Non-personal information is data in a form that does not permit direct association with any specific individual. The Customer may, however, visit the site anonymously. Additionally, Byron Tire Pros compiles and maintains its own e-mail list database, which is separate and apart from e-mails compiled and maintained by Net Driven. Except in accordance with this Privacy Policy, The Customer's personal information will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without The Client's consent.
To read more: https://www.byrontirecompany.net/privacy-policy.aspx
Summary

Byron Tire Company is headquartered in Byron, Georgia and provides all types of tire and wheels services for the car owners. The company owns a tire shop where tires can be individually lined up to your vehicle by the model, size and the year of issue. Byron Tire Company also provides professional car repair: it works with belts and hoses, brakes, lube, oil and filter service, wheel alignment, heating and air conditioning, cooling systems, differential repair, electronic systems, starting, batteries, engines, nitrogen tire inflation, steering, transmission and many others. The most popular tire brands are represented at Byron Tire Company: Michelin, Uniroyal, BFGoodrich, Bridgestone, Cooper, Continental, Dunlop, etc. The company offers its customers different types of coupons which serve as price cutters, special offers and guarantees. Clients can rate the service on the official site and leave fair comments.

Byron Tire Company reviews and complaints

Byron Tire Company is ranked 78 out of 1738 in Service Centers and Repairs category

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