Patrick F Mqk

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Verified Reviewer
| map-marker Auburn, New York

Bad customer service

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Manager treated me terribly and two other associates ganged up on me in the Auburn store around 8:40 p.m on March 27th. This store used to be a family store but has really deteriorated. You have young people in positions that they arent mature enough. Store is very ghetto now.
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Pros:
  • Close to where i live
Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Go to a different chain store

walter h Cdn

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Verified Reviewer
| map-marker Baldwinsville, New York

Discrimination

Everything today is to pander to Black and Brown people. Courts can't set bail for criminals, hospitals can't sue for their bill if poor, National Grid has a surcharge for everyone to cover all the unpaid bills, not because the person can't pay, but because they choose not to do so, and the list goes on and on.

People who have cash get it stuck to them. At Byrne Dairy though you can not even go in and buy gas with cash in hand and receive the lower price. Byrne Dairy discriminates against those with cash who do not have a checking account. Why would a cash customer be charged more than a "member" with a checking account.

Discrimination at its worst.

Last time I will pay more because I have cash. I would think someone passing thru the area would never stop at Byrne.

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Loss:
$2
Cons:
  • Will not take cash and give the lower price for gas purchase

Preferred solution: Pay with cash which states on every US bill is legal tender and not be discriminated against by having to pay a higher price.

User's recommendation: Stay away

1 comment
Guest

Please stop using the word discrimination incorrectly. You would only be experiencing discrimination if they said “We don’t offer our member card to you if you are black, Jewish, gay, elderly, female etc.”.

They offer the card to whoever wants one. No discrimination.

walter h Cdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Definition of Discrimination

If you look up discrimation it states: "Discrimination means treating some people differently from others. "Byrne doesn't give a membership card to anyone like you state. You have to have a checking account to obtain a membership so they do treat two groups of people differently.
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Loss:
$2

Preferred solution: Nothing

Resolved
Brian B Vmr
map-marker Syracuse, New York

Resolved: Complaint

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Updated by user Oct 20, 2023

Company fixed the issue and I have been provided with apology.

Original review Oct 05, 2023
I went to buy cigarettes and something to drink and the cashier had me leave the store without my cigarettes or my drink
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Loss:
$14

Preferred solution: Full refund

Sean M Mlf

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Verified Reviewer
| map-marker Oswego, New York

Sbeck55@***.com

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Rt 104 Oswego NY West Side Byrne Dairy. There is an employee that is about 6tall, and all gray hair.

About three months ago is when the first issue was. He had asked my son if you wanted veggies on his sandwich, my son did not hear him, he then proceeded to yell at my son, in speaking to him in a dad like tone. This startled my son and made him very uncomfortable. After that occasion every time Ive gone in there with my son he gives us dirty looks, and absolutely horrible service if he is the one waiting on us at the deli counter.

There have been times we were there where he was mumbling under his breath with the mask on his face when my son would tell him what he wanted on his sandwich. And if he wasnt waiting on us, he would be in the back of the kitchen area staring at us while someone else was waiting on us. Today was the final straw, we walked up to the deli counter, he looked up at us and said something to a fellow employee, to which the employee replied, well he has to feed the kid. And hearing this my reply to the situation was, if you have something to say please say it so we can all hear you.

He didnt even look at me the rest of the time we were in the store. And the employee that did wait on us after hearing what he said seemed quite uncomfortable with the entire situation. I have been shopping with Byrne dairy since I was a child and I am 50 years old. But I can tell you that more than likely my shopping experiences with your business are done because of this one man.

I sure hope something happens with this fellow.

It is obvious that he does not like working with the public. It is evident through his actions when hes waiting on customers.

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User's recommendation: If the guy is 6’ tall and all gray hair, I’d ask for another employee to help you out.

1 comment
Guest

His name is Jeff

Jason L Pff

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Verified Reviewer
| map-marker Syracuse, New York

Why was I denied service

I went to Byrne Dairy for gas snacks lottery and cigarettes.The very heavy set woman with tattoo of a portrait on her arm refused to sell me cigarettes.I gave her my VALID N.Y STATE identification however I had my 9 year old son with me whom only came in with me to order his milkshake and she wouldn't sell me cigarettes because my son is *** nine and didn't have Identification .I am 35 years old .my whole family of nine will never use the service of Bryne Dairy again I spent over 100$ a day there and a women who sell weed openly IDs me and refuses sales because of my child I'm pissed the store locations is on Broad and Lenox in onieda NY YOUR VERY PISSED OF CUSTOMER

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