Byrne Dairy
Byrne Dairy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating based on 7 Byrne Dairy reviews; consumers are mostly dissatisfied and report problems with customer service and product quality, and say price level is high.
Key Takeaways for Future Customers
- Expect mixed experiences; read Byrne Dairy reviews before visiting.
- Watch for staff shortages and slow service during deli or counter lines.
- Membership and payment policies affect prices for cash customers.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude or disrespectful employees.
- Poor customer service, long waits, and inconsistent product quality.
- Reports of discrimination and issues with membership and pricing.
Positive Feedback
Some locations are convenient and have good employees.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating based on 7 Byrne Dairy reviews; consumers are mostly dissatisfied and report problems with customer service and product quality, and say price level is high.
Key Takeaways for Future Customers
- Expect mixed experiences; read Byrne Dairy reviews before visiting.
- Watch for staff shortages and slow service during deli or counter lines.
- Membership and payment policies affect prices for cash customers.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude or disrespectful employees.
- Poor customer service, long waits, and inconsistent product quality.
- Reports of discrimination and issues with membership and pricing.
Positive Feedback
Some locations are convenient and have good employees.
Central Square, New York
Vehicles left at the pump and people going inside.If you need to go inside move your car
Car's left at the pump and people going inside move your car to the parking in the front of the store
User's recommendation: Move to parking in the front of store
Syracuse, New York
Very angry and disrespectful employee
During a prayer, my niece and I were having, your employee started beating on my window and car door and told me that I couldn't be sleeping in my car.
Preferred solution: Apology
Utica, New York
Ice cream cone to small
new marcy store sucks i ordered a large black raspberry twist end up with tiny half off the cone chocolate twist try training
User's recommendation: train your people
Albany, New York
*** customer service
Waited in line forever. Finally get up to the counter and the girl pulls her phone out and walks away. Wtf?
Alden, New York
Bad Creamer Had Chunks Good till 06101/26
I purchased your Hald & Half on 03/20/26. Opened on 03/22/26, poured into my coffee and chunks came out.
The carton was sealed as I pulled the tab off. Wanted to gives a heads up for quality control.
New York, New York
Milkshake
- Blender has been down for about two weeks, so a milkshake is unavailable.
- Staff says the blender is down on every visit.
How come I get in there? Glasses tall don't mean to be rude, but a little husky.
Every time I come in, he tells me the blender's down for a milkshake when I was just sitting there the other day and got a milkshake.
Mind you, he told me it's still down, the blender, for about two weeks now. Kid doesn't wanna make a milkshake, just say that.
- Have some real good employees
- Lazy
- Have so bad ones talk trash about each other in front of employees
Preferred solution: Milkshake…loljk
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Verified ReviewerReport of drug use
- Location: Fetzner Rd/Maiden Ln, Greece, NY.
- The employee allegedly appeared to be on something and failed to charge the front customer.
I'm disgusted with the man working at the Fetzner Rd/Maiden Lane location in Greece, NY. He was clearly on something, chewing his jaw, wiping his nose, and touching my purchases.
He forgot to charge the woman in front of me, walking in circles. Just gross.
User's recommendation: Don't go
Rude Employee
- Staff couldn't find chicken fries; long wait and searches took about 20 minutes in-store.
- Tuna sandwich was cancelled after delays; appetite spoiled.
I was just at burn dairy I wanted chicken fries for my son that I told The female that when she get a chance could you do the chicken fries she went and looked never found them she tried to send somebody else to go look for some which took 20 minutes I was in the store for half an hour and then I had to make me a tuna note and shes arguing with me saying that I cant get a half a Panini which I get other branches She had me waiting a while for that so I started shopping around in the store and then she decided to start making it and halfway made it and stopped on my sandwich and started making someone elses and then she finally went back to try to look for the fries and I just asked the other guy to go look back there and get them what he went and got them and he dropped them I just gave back my tuna sandwich cause I didnt even want it anymore she spoiled my appetite
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Verified ReviewerComplaint
- Maiden Lane, Rochester NY deli was slow to acknowledge my order.
- The only deli worker was making pizzas, and I waited 4–5 minutes before leaving.
The review page for my local store is not working so I am going this route. My complaint is for the Maiden Lane, Rochester NY store.
Once in a while I pick up a sandwich from the deli and they are good. However, a couple weeks ago I went in to get one and the only girl in the deli was making pizzas. It took her a good 4 minutes to acknowledge me and she said she would be right with me. 4 to 5 minutes later I was still waiting.
Then I picked up my keys and walked out of the store. I get it.
I work retail and know it is not easy. But no customer should wait that long to place an order.
Preferred solution: Change. Maybe they need more help?
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Verified Reviewer |
Auburn, New York
Bad customer service
- Manager treated me terribly; two associates ganged up on me at Auburn store.
- The store has deteriorated, with young staff in immature roles.
Called Byrne dairy corporate number left message and never received a call back.
Manager treated me terribly and two other associates ganged up on me in the Auburn store around 8:40 p.m on March 27th. This store used to be a family store but has really deteriorated.
You have young people in positions that they arent mature enough. Store is very ghetto now.
- Close to where i live
- Bad customer service
Preferred solution: Apology
User's recommendation: Go to a different chain store
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Verified Reviewer |
Baldwinsville, New York
Discrimination
- Claims policies favor groups and discriminate.
- Cites bail, hospital bills, grid surcharges.
- Byrne Dairy charges cash customers more.
Everything today is to pander to Black and Brown people. Courts can't set bail for criminals, hospitals can't sue for their bill if poor, National Grid has a surcharge for everyone to cover all the unpaid bills, not because the person can't pay, but because they choose not to do so, and the list goes on and on.
People who have cash get it stuck to them. At Byrne Dairy though you can not even go in and buy gas with cash in hand and receive the lower price. Byrne Dairy discriminates against those with cash who do not have a checking account. Why would a cash customer be charged more than a "member" with a checking account.
Discrimination at its worst.
Last time I will pay more because I have cash. I would think someone passing thru the area would never stop at Byrne.
- Will not take cash and give the lower price for gas purchase
Preferred solution: Pay with cash which states on every US bill is legal tender and not be discriminated against by having to pay a higher price.
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefinition of Discrimination
- Discrimination means treating some people differently.
- Byrne doesn't give a membership card to anyone.
- A membership requires a checking account.
If you look up discrimation it states: "Discrimination means treating some people differently from others. "Byrne doesn't give a membership card to anyone like you state. You have to have a checking account to obtain a membership so they do treat two groups of people differently.
Preferred solution: Nothing
Syracuse, New York
Resolved: Complaint
Company fixed the issue and I have been provided with apology.
I went to buy cigarettes and something to drink and the cashier had me leave the store without my cigarettes or my drink
Preferred solution: Full refund
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Verified ReviewerSbeck55@***.com
- A tall gray-haired deli employee has been rude for months.
- He yelled at my son over veggies, muttered under his mask.
Rt 104 Oswego NY West Side Byrne Dairy. There is an employee that is about 6tall, and all gray hair.
About three months ago is when the first issue was. He had asked my son if you wanted veggies on his sandwich, my son did not hear him, he then proceeded to yell at my son, in speaking to him in a dad like tone. This startled my son and made him very uncomfortable. After that occasion every time Ive gone in there with my son he gives us dirty looks, and absolutely horrible service if he is the one waiting on us at the deli counter.
There have been times we were there where he was mumbling under his breath with the mask on his face when my son would tell him what he wanted on his sandwich. And if he wasnt waiting on us, he would be in the back of the kitchen area staring at us while someone else was waiting on us. Today was the final straw, we walked up to the deli counter, he looked up at us and said something to a fellow employee, to which the employee replied, well he has to feed the kid. And hearing this my reply to the situation was, if you have something to say please say it so we can all hear you.
He didnt even look at me the rest of the time we were in the store. And the employee that did wait on us after hearing what he said seemed quite uncomfortable with the entire situation. I have been shopping with Byrne dairy since I was a child and I am 50 years old. But I can tell you that more than likely my shopping experiences with your business are done because of this one man.
I sure hope something happens with this fellow.
It is obvious that he does not like working with the public. It is evident through his actions when hes waiting on customers.
User's recommendation: If the guy is 6’ tall and all gray hair, I’d ask for another employee to help you out.
His name is Jeff
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Verified ReviewerWhy was I denied service
- Cigarettes refused despite valid NY ID.
- Sale refused because a 9-year-old was present with no ID.
- Customer spent over $100 daily and won't return.
I went to Byrne Dairy for gas snacks lottery and cigarettes.The very heavy set woman with tattoo of a portrait on her arm refused to sell me cigarettes.I gave her my VALID N.Y STATE identification however I had my 9 year old son with me whom only came in with me to order his milkshake and she wouldn't sell me cigarettes because my son is *** nine and didn't have Identification .I am 35 years old .my whole family of nine will never use the service of Bryne Dairy again I spent over 100$ a day there and a women who sell weed openly IDs me and refuses sales because of my child I'm pissed the store locations is on Broad and Lenox in onieda NY YOUR VERY PISSED OF CUSTOMER
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“This is Connie Cox and Michael Bailey, Dade City, Florida. We bought bad milk that was dated December 3...“
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Please stop using the word discrimination incorrectly. You would only be experiencing discrimination if they said “We don’t offer our member card to you if you are black, Jewish, gay, elderly, female etc.”.
They offer the card to whoever wants one. No discrimination.