Steven N Wtc

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Verified Reviewer

Missing product/horrible customer service

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I was missing 30 pills in a rather large order so I emailed customer service. I requested either a partial refund due to shipping taking 8+ weeks, or requested a reship via express shipping.

Reships, customer satisfaction before and after is plastered all over their webpage. The rep Justine gave me the run around for a week Via email stating unable to do partial refunds, then refused express shipping due to that costing 65$. My missing product was 70$. So shipping was covered at no cost to them, only cost would have been 30 pills that cost them less than $15 at most.

After 8-10 emails I stated this and requested the supervisor or owner to contact me, Justine then bans my account and turns around and refunds me finally. This is after After she said a week earlier she couldn't. Worst part, is I was patient and fair on my requests. That Customer service rep is the worst I have ever dealt with.

As a business owner, I couldn't imagine one of my employees doing this. Banning a $4000 loyal customer that was polite, over 15$ loss is unacceptable.

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Cons:
  • Nearly 2 month ship time
  • Terrible customer service

Preferred solution: A review of the interaction between Justine and myself.

User's recommendation: Order elsewhere

Pete M Psc

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Verified Reviewer

Waiting over 11 weeks for order, broken tracking numbers and no evidence of shipping

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Well, my experience as a UK customer has not been great.

To summarize, I placed my order on 22nd May and have been given two non-working tracking numbers. I've been waiting for my order for over 11 weeks now (12th August).

Like others, I've not had the best level of help from their customer service team (particularly Justine), so I've had to message "Moda Mike"* via reddit a number of times.

In our last communication he agreed to send a second reshipment, as neither my original shipment nor the reshipment tracking were working.

It's a shame, but due to the length of time, I've had to source some Moda from a UK based vendor. Twice the price, but it was next day delivery (I ordered on a Friday morning and received Saturday).

After 3 weeks, I hadn't received any tracking for the second BM reshipment and they grudgingly agreed to give me a refund (I paid bitcoin).

I've been waiting for that to arrive for a week now, so it looks like I'm going to have to chase them up on it as well!

*banned from Reddit now for creating multiple accounts to respond to himself and talk up the company

Seriously, do not waste your time and energy, as it's a big gamble on getting your order. To stay safe, get in touch with the Norton Buyer Protection (on the BM site) within 30 days of your order and / or use a credit card for payment so you can do a chargeback.

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Loss:
$268
Cons:
  • Tracking numbers do not work
  • Terrible customer service
  • Waiting over 11 weeks

Preferred solution: Full refund

User's recommendation: Use a different vendor! Avoid BM like the plague!

2 comments
Camrie Fup

which uk vendor did u use please

Pete M Psc
reply icon Replying to comment of Camrie Fup

Hi Camrie, I used daffydog.co They have next day delivery and an actual live trustpilot page; I would recommend checking them out.

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Stephanie s Vhn

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Verified Reviewer

I give them a second chance they good

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Mike the ceo fixed the problem and understood why i went overboard i saw the mistake bigger then it was but they a good company w mike as ceo

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Pros:
  • Fixed
Cons:
  • I should of waited longer
Reason of review:
Mike ceo
Resolved
Stephanie s Vhn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Dont buy thier get 30 free deal

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Updated by user Nov 18, 2019

Very happy i should of waited a little longer to give them time to respond

Updated by user Nov 18, 2019

It resolved mike resolved it made me very happy

Original review Nov 15, 2019

Buy moda said if u buy their 160$ worth of tablets of modelert u get 30 free i waited 2 week to get it and now they wont give me the 30 free with out going through a specialist that never resonds

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Loss:
$160
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

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