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BUYBRANDED.PH Very Unprofessional/Impolite Receptionist hung up the phone on me!

Update by user Mar 05, 2014

#1 Online Sporting Goods Philippines

Update by user Mar 05, 2014

Original review posted by user Mar 05, 2014
Close to midnight on March 3, I ordered 2 Nalgene water bottles and paid for same day delivery service (which means the following day), online system accepted payment smoothly. The following day, I got an email from buybranded stating that one of my color choice isn't available. So I wondered, the system should have said "out of stock" when I first hit the button but didn't get that warning. It affected the delivery which is supposed to be happening at least a day before my friend who's bringing it for me flies back to Hanoi, Vietnam where I am based. They used LBC instead and called my friend that bottles may not arrive on Thursday (my friends' flight day) but Friday instead. Here I am, panicking made an overseas call to buybranded explaining my plea. Instead of accommodating their client in a nice and polite way, this ENGLISH SPEAKING RECEPTIONIST who got my call sarcastically answered me when I said that "not everyone knows that Antipolo is not part of Manila because I am not from Luzon." Already in panic mode I yelled "Excuse me!" two times referring to her tone and the way she answered me in a sarcastic feel and just HUNG ON ME! What an unprofessional gesture! I wonder why buybranded hired this kind of person who doesn't know how to handle upset clients. AND TO THINK IT'S THEIR SYSTEM'S FAULT.
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#478100 Review #478100 is a subjective opinion of poster.
Quezon City, Manila

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