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Verified Reviewer
New Reviewer

Exchanging voucher

I write to you to raise a complaint regarding a very underhand practice of yours that I have just uncovered. I bought a voucher in Dec-21 (with a discount code) and now want to exchange it for something else, as I've seen that I can only using it during weekday...
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ID
#3828715 Review #3828715 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Can't redeem voucher

No contact number to ring, live chat isnt live chat you go into a queue (55) appalling service. Daughter bought me as a gift and now cant use it and no one to talk to about it, just automated generic answers .. grrrrr

User's recommendation: Don’t bother.

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ID
#3825141 Review #3825141 is a subjective opinion of poster.
Cons
  • No phone number to call with a query
Preferred solution
Deliver product or service ordered
New Reviewer

Appauling service cannot even get in contact with this company !!!

Voucher expired within 3 months cant even contact to complain!!! Tel number invalid chat doesnt work . Horrendous

User's recommendation: Do not use.

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ID
#3822272 Review #3822272 is a subjective opinion of poster.
Loss
$50
Preferred solution
Let the company propose a solution

Following recent complaint

Successful outcome after complaint. Re issued voucher with extended date. Did have to give extensive information regarding initial purchase
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ID
#3817768 Review #3817768 is a subjective opinion of poster.
Location
Poulton Le Fylde, England

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Verified Reviewer
New Reviewer

Complaint re lack of feedback after contact on Chat

Incorrect information and false promises on chat line. Impossible to speak to a real person. Complaint link is completely ignored by company

User's recommendation: Only use them if you are prepared to deal with a company that are near impossible to speak to. On line chat is awful and they do not keep promises.

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ID
#3813650 Review #3813650 is a subjective opinion of poster.
Location
Leicester, England
Preferred solution
Let the company propose a solution

Disappointing

The gift itself was lovely exactly what I wanted as for next day delivery what a joke it took four days for the gift to arrive with no apology or explanation so the gift was late for a 21st birthday very unhappy. I got no apology or explanation for this a bit disgraceful!!

User's recommendation: Don't bother.

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ID
#3807580 Review #3807580 is a subjective opinion of poster.
Location
Huddersfield, England

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Verified Reviewer
New Reviewer

Two vouchers I've been ripped off with bogus company

Recently had a gift with this horrendous company got ripped off with half the value with a room only instead of the package I ordered most hotels don't even deal with these as they are a con. After many hours of complaints I managed to get £20 back as opposed to £70 so...
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ID
#3795397 Review #3795397 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

Buyagift - Refund
Shocking ways to get a refund, my planned weekend was cancelled as 2 of our party got Covid, as Buy a Gift closed their online help portal at 16.48 pm the night before our scheduled arrival, I rang the Hotel directly . I had paid an extra £365.00 premium to stay in...
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ID
#3753913 Review #3753913 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund

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