Douglas C Gpp

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Verified Reviewer

No reply for over a month on issue with software

It's been over 30daus that we are unable to split any transaction to multiple tags. Reached out 5 times to the buyer support email and sent bug reports.

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Pros:
  • Customisable great for everyday use
  • Simple
Cons:
  • No reply from support teams

Preferred solution: Fix issue

Blane S Uut

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Verified Buyer
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Verified Reviewer

Customer service is slow & unresponsive, Buxfer's site error & support reporting doesn't work

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Customer service is slow & unresponsive, Buxfer's site error & support reporting doesn't...
Original review Jan 17, 2024

For months now, I've been charged for a premium Buxfer subscription, but still do not have access to any of the features I'm being billed for.

I tried to reach out via their feedback tool within the software, but received and error message every time I hit send. I was unable to reach them via their own support option, so I emailed customer service two weeks ago (Nov 30, 2023) I even included screenshots of their error messages to make it easier for them to solve the problem.

They said they would look into it.

No response for 5 days. I asked again. They said to provide screenshots of my billing statements from my credit card. I did so.

They still can't figure out why I'm being charged while still unable to use their product.

Update: January 2024: eventually was able to access to their app, but it only got worse from there.

The app is incredibly buggy. I cant even sync accounts manually, even though Im paying for the auto-sync feature. (The auto-sync has yet to work despite numerous attempts.) Ive gotten more error messages than I can count. The app is confusing and customer support is awful.

I emailed back and forth with their support for weeks trying to make the accounts sync properly.

It was extremely frustrating. Even after all that, they still couldnt fix the problem.

I asked for a refund for the months I was charged for as I was unable to use the app because it would not function properly.

They refused.

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Loss:
$25
Cons:
  • Poor customer service
  • Unresponsive customer service
  • Buggy software

Preferred solution: A solution to my problem and a refund for the charges I've been billed for.

User's recommendation: Shop elsewhere. The product is buggy and the support is terrible.

Diane L Lpr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Urgent refund required

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Buxfer - Urgent refund required

In spite of many messages to you about my Buxfer account you have not addressed the issue.

Billing issue #

128795

128821

128820

128797

Could the problem be that I downloaded this on my MacBook Air.

I have tried to cancel on a Desktop Computer.

Once this problem is resolved I would be happy to sign up again as long as you can assure me that the system will work.

Diane Lofthouse

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Loss:
$104
Pros:
  • Sounds like a good system
Cons:
  • Promises did not come to fruition

Preferred solution: Full refund

User's recommendation: Do not pay for upgrade when told you have exceeded number of accounts allowed

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