Buxfer
Buxfer Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Buxfer has 1.6 star rating based on 3 customer reviews and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Check recent Buxfer reviews for recurring billing and subscription problems before purchasing.
- Expect limited customer service responsiveness and possible delays on refund requests or membership issues.
Negative Feedback / Risk Areas
- Buggy software and frequent errors hinder features like auto-sync and transaction splitting.
- Slow or no reply from support, unresolved billing charges, and refund denials are common Buxfer customer complaints.
Positive Feedback
Users liked customization, consolidation of banking accounts, and variety of services, though price is considered high.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Buxfer has 1.6 star rating based on 3 customer reviews and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Check recent Buxfer reviews for recurring billing and subscription problems before purchasing.
- Expect limited customer service responsiveness and possible delays on refund requests or membership issues.
Negative Feedback / Risk Areas
- Buggy software and frequent errors hinder features like auto-sync and transaction splitting.
- Slow or no reply from support, unresolved billing charges, and refund denials are common Buxfer customer complaints.
Positive Feedback
Users liked customization, consolidation of banking accounts, and variety of services, though price is considered high.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nice, Alpes-Maritimes
Payments for unused subscription
I got this service years ago and stopped using it and canceled. I'm shocked to see you are still taking an annual subscription years later. Please cancel immediately.
- I liked it worked
- Hard to contact
Preferred solution: Full refund
User's recommendation: Act with caution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashua, New Hampshire
Resolved: Unable to get a refund
- Two-year Buxfer customer.
- Offered 30% off to stay; expected $84, but billed $170.
- Support was slow; legacy pricing not honored; refund promised.
They have offered a refund, but it will take upto 7 days to appear on the credit card.
This last year I started pricing around their service. I found some that were less and was going to cancel the service. They offered me 30% off to keep me as a customer. This would have been billed at $84 for the next year.
They automatically billed me $170 for the service. When I contacted them about the issue, they eventually got back to me about 3 weeks later with a resolution stating that they could not honor legacy pricing and that there was nothing they could do.
I asked to speak with a manager and provided my phone number. Four days later, I have not heard a word from them and have sent another request for a refund.
After writing this review and canceling my membership I received an email stating that I would get a full refund placed back on the CC charged.
- Robust software that include your retirement accounts
- One stop for all banking accounts
- Price for service is too high
- One cc account show a pos for the amt as opps a neg they blame cc
- Service is slow and inadequate
Preferred solution: Full refund
User's recommendation: Be warned of fradulent billing practices
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo reply for over a month on issue with software
It's been over 30daus that we are unable to split any transaction to multiple tags. Reached out 5 times to the buyer support email and sent bug reports.
- Simple
- Customisable great for everyday use
- No reply from support teams
Preferred solution: Fix issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is slow & unresponsive, Buxfer's site error & support reporting doesn't work
- Charged for premium Buxfer but cannot access features.
- Support issues: error messages, slow replies, refund denied; auto-sync never works.
For months now, I've been charged for a premium Buxfer subscription, but still do not have access to any of the features I'm being billed for.
I tried to reach out via their feedback tool within the software, but received and error message every time I hit send. I was unable to reach them via their own support option, so I emailed customer service two weeks ago (Nov 30, 2023) I even included screenshots of their error messages to make it easier for them to solve the problem.
They said they would look into it.
No response for 5 days. I asked again. They said to provide screenshots of my billing statements from my credit card. I did so.
They still can't figure out why I'm being charged while still unable to use their product.
Update: January 2024: eventually was able to access to their app, but it only got worse from there.
The app is incredibly buggy. I cant even sync accounts manually, even though Im paying for the auto-sync feature. (The auto-sync has yet to work despite numerous attempts.) Ive gotten more error messages than I can count. The app is confusing and customer support is awful.
I emailed back and forth with their support for weeks trying to make the accounts sync properly.
It was extremely frustrating. Even after all that, they still couldnt fix the problem.
I asked for a refund for the months I was charged for as I was unable to use the app because it would not function properly.
They refused.
- Buggy software
- Unresponsive customer service
- Poor customer service
Preferred solution: A solution to my problem and a refund for the charges I've been billed for.
User's recommendation: Shop elsewhere. The product is buggy and the support is terrible.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUrgent refund required
- Buxfer issues not addressed.
- Billing issues: 128795, 128821, 128820, 128797; MacBook Air download; cancellation on desktop.
In spite of many messages to you about my Buxfer account you have not addressed the issue.
Billing issue #
128795
128821
128820
128797
Could the problem be that I downloaded this on my MacBook Air.
I have tried to cancel on a Desktop Computer.
Once this problem is resolved I would be happy to sign up again as long as you can assure me that the system will work.
Diane Lofthouse
- Sounds like a good system
- Promises did not come to fruition
Preferred solution: Full refund
User's recommendation: Do not pay for upgrade when told you have exceeded number of accounts allowed
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