Anne S Rrb

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Verified Reviewer

Too much food for Daisy

We received another delivery from you today however as Daisy only eats half a ouch daily we have far too much food now. Can you defer supplies until further notice please.
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Pros:
  • Food excellent

Preferred solution: Defer deliveries until further notice as we have too much for Daisy as she only has half pouch per day. We will advise accordingly

Resolved
Patricia T Qbe

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Verified Reviewer
| map-marker Rushden, Northamptonshire

Resolved: Payment

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Waiting for new debit card old one been cloned. I wanted to cancel this months delivery I couldnt afford it plus storage is difficult. I spent all day Sunday trying to do this but as usual there was no way you would accept any password this has always been a problem, I am 87yrs old and cant cope with the frustration off not getting any help,so I have started to wean pippa on to a different food even though I know butternut suits her.If you could get your e.mail sorted out it would be easier I shall send payment as soon as my new card arrives Pat Terry
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User's recommendation: As long as they understand digital language they will be fine

Starla Oge

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Verified Reviewer
| map-marker Isleworth, Hounslow

Stop the delivery

My dog he doesnt eat the food and the price is very expensive for two weeks I thought it is every month and the prices keep changing I cant afford it.
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User's recommendation: No sorry

Cheryl G Ypq

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Verified Reviewer
| map-marker Birmingham, England

Cancel an order

Dogs will not eat the last order so no need for any more still got 6 packs left had text this morning my next order is on the way need to cancel
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Tim R Ejl

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Verified Reviewer

Confirmation of my new card details

Deliveries suspended due to card expiry. Unnotified by the company and found it very difficult to change password in order to get on Butternut website
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Cons:
  • Difficult to contact and receive answers

Preferred solution: Deliver product or service ordered

User's recommendation: Check card expiry because deliveries are cancelled without warning

Rosslyn Jdy
map-marker Chester, England

I cancelled the payment as I lost the log in

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Im away on holidays since last week, and cancelled the payment as my dogs didnt like the food, presuming that would stop the box from being delivered as it is a flat and it would be stolen, and now Im being arassed to no fault of mine. Stop the boxes I dont wish to be in any time of business with you.
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User's recommendation: None what so ever to do with this companie

Anonymous
map-marker Enfield, England

Check my last invoice payment

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Havent heard from you. I was told by phone that I would get a call when I should pay. You just took it from my account without asking and confirming how much it was. Please can I get an answer.
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