Butler Custom Caps Reviews
1.2K CLAIMED LOSSES
4 TOTAL REVIEWS
1.9K PAGE VIEWS
BUTLER CUSTOM CAPS FAILED TO DELIVER
I agree with all the testimonials on this site. You can read my complaint letter to Butler Custom Caps below, for the details of my order which was botched completely. To Whom This May Concern, I was very excited to be ordering a unique and special gift for the 175 guests at my Son's graduation party on 28 June. I contacted Butler Custom Caps and the process seemed simple, efficient. Until the trouble began: misinterpretation of the design (a green shamrock), obtaining a clear and acceptable representation began to be delayed, my sample never arrived, dates began slipping. I agreed to pay on condition that they could make my 27th June date because the party was the following day. The hats were to be everyone's gift and we were preparing 200 gift bags to put the hats in and give to folks as they left the party. They rep listened to all this and assured me this was perfectly acceptable ond that Butler Custom Caps would have no difficulty making this date. When I contacted my representative at Butler Custom Caps on the 25th of June to check on the order, he told me that the caps were completed and he would contact me with shipping data.I called him again on the 26th and he told me the caps were en-route, provided me with a Fed Ex tracking number and wished me good luck. Upon checking the tracking number, I quickly determined Butler Custom Caps A) had my order scheduled for 26 June shipping from CHINA to arrive in NY on the 30th of June. It is infuriating to me that a May order delays into June and then the rep stipulates a delivery post the due date, yet tells me something completely different. I sent a chat message to the Butler Custum Caps chat line stating that my party - and I - were completely screwed if these hats didn’t arrive as promised. The rep responded that while they were late in transit (due to typhoons in China) all was well and the hats would be at the Fed Ex office in NYC the following morning at 9am. (see the copy of this chat below) Now I didn’t believe anything anyone at Butler Custom Caps had to say and I thought it prudent to contact Fed Ex to verify the Butler Custom Caps rep's commitment. Fed Ex replied that A) their NY office was closed on Saturdays and B) given the late shipping date, there would be absolutely no possibility that the caps would make it into the US, clear Customs, come across the US, arrive in Newark and ship to NY before the 30th of June. Here's the bottom line: The hats were the centerpiece of focus for my Son's graduation party. Butler Custom Caps completely screwed that up. I have numerous people upset, angry, and downright pissed-off at me for this screw-up. Regardless that Butler Custom Caps failed to honor their business commitment to me - My word, my commitment and my reputation are now all questioned. When I went back to the web to look up Butler Custom Caps, I spotted this URL that I had not seen before: http://butler-custom-caps.pissedconsumer.com/ Had I seen this website and read its contents, I would have heeded the numerous testamonials regarding Butler Custom Caps record of failing to deliver Regards,-Kevin Milgram My party is screwed without the hats. I am going to stop the payment unless these hats arrive in NY tonight. Welcome Milgram! Your request has been directed to the Butler Custom Caps department. Please wait for our operator to answer your call. Call accepted by operator Bryan. Currently in room: Milgram, Bryan. Bryan:Hi, we apologize for the delay and inconvenience that it has caused. Please give me a moment to check on the status of your orderBryan:Are you still there?Bryan:Your order was delayed because of the weather in China. Your caps were on schedule to meet your deadline, but Fed Ex held shipment because of Typhoons that has been hitting China. Your order was shipped this morning. They will arrive in NY tomorrow morning and you can pick up your caps at this address. 135 west 50th st. NY NY 10020Milgram:good what timeBryan:9amMilgram:thank youBryan:no problem. take care
Somerville, New Jersey
Butler Custom Caps
Butler Custom Caps may have attractive prices but they have the worst customer service and turn around time I have ever experienced. From my experienced the place sounds like it's being run by a bunch of kids out of high school with bad attitudes. I put an order in over 3 months ago to get 1500 caps, it takes them 1 week to send me back a digitized sample and if it's not right it takes them another week, and another week and you have to call them to remind them that they have not finished with the proof. I gave them the benefit of the doubt and gave them a chance to redeem themselves by sticking with them only to get attitude from all their staff. I even had one of their "dudes" accidentally forwarded me his response to another co-worker "please get this fixed this guy is killing me i need this asap" I am now on my 4th month and have decided to go with another company. I would label Butler Custom Caps as the worst cap company ever!
Los Angeles, California
Same as the prior consumer about BUTLER caps
I too have been getting the run around, sales rep were really cool, and i now had to pay 25 extra to get a sample now they have made the complete order. and i still do not know when they are shipping and had to pay up front. my quest has been going on since 02/19/08 it is now april 10th still no ship date.please just ship it out asap!! I was told that my cap would be ready in less than a two week period once everything was ok'd as of march 28th sales rep told me that they were in production and would be finished very soon, it is now april 10th still no answer, i do business every day via phone, with the whole country, and butler caps presented themselves very well, as soon as i aggreed now it is just like the past article, please just ship them, and i'll take my chances on quality at this point.
I was excited to learn of Butler Custom Caps and their attractive prices for baseball caps made to customized specifications. Their web site stated, "Give us your design and your idea, and we will create a sample for you FREE of charge". Within 2 weeks I had approved their digital image of my custom logo and authorized Butler to produce the sample caps. I asked for 2 caps, 1 of each size, so that I could adjust quantities by size before production of the final order. A total of 100 hats were to be produced. The sales rep stated in writing that no charges would be made to my credit card until after I approved the sample caps. Up to this point, I had not provided a credit card number. I preferred to wait until after the sample hats were approved by me. The sales rep authorized me to modify the invoice with these terms as it originally stated 50% was due before samples were produced (which contradicted the statement on the web site for free samples). He also stated in writing that he received my signed invoice with these terms and would instruct the production team to begin producing the 2 sample caps immediatley. After waiting 9 days, I inquired about the samples. The sales rep replied in email that the samples would ship 3 days later and he would provide a tracking number at that time. After one week, I had not received a tracking number and inquired again. The sales rep replied that the samples would not ship for another week yet and that he would overnight them to me. Sixteen days later, I inquired again about my sample hats. A customer service rep, in conjunction with her supervisor, stated by telephone and email that I would not receive my samples unless I either accepted a free emailed picture of the hat, paid a $50.00 deposit towards my hats, or processed payment for the entire order. They said the needed to collect money up front to cover the cost of shipping the hats, despite the offer on their web site to send a free sample. I inquired by email as to what recourse I would have if I paid any money towards the samples and then we could not reach an agreement for approval of the samples. Butler Custom Caps never replied. I also asked why the terms and conditions changed when they advertised free samples. Almost 2 months have passed since my initial contact to do business with Butler Custom Caps. I have not received any samples and my order is incomplete. During this ordeal, I tried telephoning them. I was surprised that there was no answer, not even voicemail message. After several rings, the phone disconnected. At one time, I tried faxing them my signed invoice. Their fax machine appeared to be shut off. Whenever Butler telephoned me, their phone number showed up on my caller ID as either an unknown caller, or as 000-0123-****. Butler Custom Caps claims to be "A Division of 14 to 24". I could not find any information about this parent company. They appear to have other companies by other names as well. Butler Digitizing was formerly Digital EMB. Butler Patches is "A Division of Butler Promotions". I located a Butler Promotions in Oregon but they indicated that they were not the parent company of Butler Patches. The Butler companies are in South Pasadena, yet they do not advertise or offer any info regarding address on their web site. I have serious concerns as to the legitimacy of 14 To 24, Butler Promotions (in South Pasadena, not the one in Oregon), Butler Custom Caps, Butler Digitizing and Butler Patches. I operate an amateur summer baseball team for high school and college players. I run this team on a shoestring budget and rely on sponsors and fundraising to pay for things like baseball caps. I can't afford to take a loss on any bogus purchases or scams. I thought Butler Custom Caps would be a great company to meet my needs at a great price. I followed their instructions and took care to clarify their own statements in an effort to expedite this process. I am very surprised that they would change their own terms and conditions for producing sample caps without even replying with an explanation. I would have loved to have done business with them to realize a great cost savings. But instead I'm glad I didn't risk losing a great deal of money.
Middletown, Rhode Island
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Butler Custom Caps