How to Improve Rating on PissedConsumer
By using a business account on PissedConsumer, you get the broadest range of opportunities to improve your company's ranking on the platform.
Respond to all reviews you receive on PissedConsumer. The rating considers whether the company responds to reviews. So, simply responding to reviews will already positively impact your rating.
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Solve customers' complaints mentioned in reviews. As your business account gives you access to reviewers' contact information, you can contact them privately to discuss how you can resolve the situation in a way that is best for you and the customer. After a favorable resolution, ask the reviewer to change the rating and mark the review as “Resolved.” In addition to an updated, higher score for a particular review, resolved review status also positively impacts your overall company rating.
Helpful Tips
Gold plan clients are given up to five days to address a customer complaint before it is published on the platform.
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Post testimonials collected from your customers. Starting with Silver plan, you can publish reviews you collect from your customers, including video testimonials and testimonials with pictures, on your PissedConsumer profile.
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Prioritization of recent reviews. Another feature of Silver plan is that the system gives less weight to older reviews, so they have less impact on your overall rating.
Helpful Tips
Starting with Gold plan, you can hide your company's rating on PissedConsumer for as long as you are working on improving your company's rating.
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Verify your reviews. With Silver plan, you can use the Review Verification feature to ensure the authenticity of reviews by confirming they are indeed from your customers. In cases where authenticity cannot be verified, the review may be hidden and will not impact your rating.
Try Silver plan features with a 14-day free trial.
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