Business Solutions

We are not subscribers, so my expectations for interactiion with your group were pretty low. However, the person with whom I worked blew it out of the park. Lena L. (...) was quick to respond, amiable, informative and concise. I wish all customer care reps were as talented and easy to work with as Lena. You've got a great one there."

"We choose the free package to be able to respond to our customers’ needs. Good - easy to respond, word counter and spell check are great. We do appreciate the free account. Bad - our responses look hidden – they should be right after the post..."

"We chose the package we have based on the priority of helping customers resolve their issues, while also identifying the challenges from an online reputation standpoint when potential customers could be researching our company on various search engines. I would say that we are satisfied with the services that we receive in our current package, and that we use most of the features available. I am not happy that even if someone enters false information about themselves that they are not considered anonymous, and that those reviews still show up… I also feel that there should be an easier way for customers to edit or mark as resolved. You make it easy to write a negative review, but hard to edit/resolve… We do like that we can add testimonials to our page, advertisements, and that our rebuttals mask the original review. We also like the fact that we are given 7 days to provide the rebuttal…Thanks!"

"The attitude is great with whom ever we communicate with. We are satisfied with the speed of answers to our questions. Communicating with an employee from your staff either through email or by phone has been professional and the customer service is great as well."

"We use Free Plan. Basic tools provided are good. Realtime email notifications would be helpful. We are aware that the “plus” plan provides this option, but at $250.00 /month we’ll stick with to the free plan.!"

"We haven’t had any problems, so good!"

"…We use the “free” package. I chose this particular package because I do not see the benefits of any paid package. I am not really satisfied with the plan I currently use. I don’t mind paying to subscribe if it provides my company with the opportunity to have the pissedconsumer complaint/claim arbitrated, substantiated or removed..."

"Yanina (our representative) has been very responsive to any questions that arise in our short time with you. She sent a reminder that this questionnaire went out last week. Sorry that I did not see it until she sent the reminder."

"…We’ve been with you guys for so long. Overall, we are happy with our partnership.”"

"My experience has been positive with attitude, speed and knowledge of our questions."

"We have the Free subscription. We chose it because we’ve just started a Voice of the Customer program and are trying to figure out what is out there. Your site came up in Google searches on ACE Cash Review (or some derivative thereof). We’d like to be able to privately engage with the customer and see if we can solve their issue. It would be nice for our ‘canned’ response to be public but then if the customer comments again or chooses to engage via your platform instead of with us directly it would be nice for those comments to be private. "

"The explanations and answers were clear enough. Helena has been very friendly and attentive to our needs. We have yet to have a bad customer service experience. Speed of answers to our questions could be faster I believe that the time different may be the issue on this one because Elena will email me back at 4 in the morning and doesn’t always answer when we are in the office."

"“I have had nothing but positive conversations so far in getting things set up. All of the girls I have dealt with have been extremely cordial with me. I don't think I have ever waited more than 12 hours for a question to be answered. All questions I have asked had logical answers and were well explained with screenshots with highlighted areas and notes. Don't think it could have been much better. Everything is going as planned so far. I am actually starting to see this could be a positive marketing tool when completed as long as we don't get too many actual complaints from customers. Your companies SEO skills are implicible..."

"Excellent. At the moment everything seems satisfactory."

"We use Free Plan. This is not a service that one should have to pay for. We don’t like The inability to remove complaints that are not valid or from very abusive customers."

"We use Plus plan. At the time we thought it was suitable for our business. Honestly, it doesn't really resolve issues, but it has helped other customers reach out to us first before leaving any negative feedback. It would be great if you could actually provide a link and/or email option for customers to contact us before posting negative comments on your website..."

"The PissedConsumer staff has been great to work with. They’re always courteous and helpful in alerting our team when new reviews are posted. The PissedConsumer team has been very responsive to every question we’ve ever had. The PissedConsumer team is very knowledgeable and customer service is great. We are very happy with the service that has been provided thus far."

"Free Pissed consumer package used by me. Due to small business, I choose this package. Your site is excellent! If the consumer post negative, you must inquire about the issue. Some of our competitor posted some fake comment about our website www.jpmbeads.com , I tried several time to contact, but never received any positive response from"

"We have Plus plan. We chose this package to respond to negative reviews. We are not satisfied with the plan we currently use. We would like to be able to edit posts"

"Great attitude and very helpful when questions come up. Excellent professional knowledge for resolving customer issues and customer communication. We are generally satisfied on how complaints are solved, except for the issue of anonymous complaints. We mentioned it last month, that when someone posts an anonymous review, and then they are asked to make a Pissed Consumer account, they have no incentive to do so – they’ve already vented by posting their complaint. If they believe they have submitted a new complaint, and then we remove it later because it’s anonymous, that customer could become more angry than before. We would much prefer to ask consumers to make an account with Pissed Consumer if they attempt to post an anonymous complaint to our company."

"They've been very helpful and responsive. Things have been great. They've had answers to all my questions to date. I'm satisfied. Keep doing what you're doing. Thank you!"