Anonymous

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Verified Buyer
| map-marker Ukiah, California

Product is nice but wobbly

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Bush Furniture - Product is nice but wobbly
Bush Furniture - Product is nice but wobbly - Image 2
They marked up the price to looked like it's a good deal. $400+ 70% off I paid $144+ total after the tax. I like the furniture but it wobbles a lot ( using pointer finger)
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User's recommendation: I will not buy from this company ever again.

Scott S Ieq

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Verified Reviewer

Very poor design

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Bush Furniture - Very poor design
Built the desk with pretty easy directions. Finished desk was dangerously wobbly. The very thin cardboard backing did not stabilize. Had to buy 3/4 in plywood to finish install! Terrible product
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Loss:
$99
Cons:
  • Dangerous to collapse with cardboard

Preferred solution: Price reduction

User's recommendation: DO NOT BUY BUSH

Les J Jnb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Generl

Service, organization of work HOPELESS. They block the phone so as not to call them, and when you make a call they can hang up the phone. I do not recommend to anyone
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Loss:
$60

Preferred solution: Price reduction

User's recommendation: I do not recommend to anyone

Anonymous
map-marker Pontotoc, Mississippi

Parts missing

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Called there contact number 9 times yesterday and no one answered.and called. And called. And called. And called. And called.
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User's recommendation: Don’t buy from them

Mike W Eoc

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Verified Reviewer
| map-marker Des Moines, Iowa

Terrible product

Desk came with half of the hardware missing and one of the wood pieces was cracked. On hold forever to speak to someone and they told me it would be a month to receive replacements. never again!!!
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't purchase

Susan G Yzw
map-marker Morristown, New Jersey

POOR SERVICE

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This company offers 2 numbers for customer service. Each one puts you on hold for several minutes and then disconnects. It is impossible to get in touch with a person so you can resolve the issue at hand. This is very frustrating and I need help ASAP
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Preferred solution: I WANT TO GET MY DRAWER REPLACED.

User's recommendation: DONT BUY THEIR PRODUCTS. MY DESK DRAWERS BROKE IN A MATTER OF A COUPLE OF YEARS AND I TAKE VERY GOOD CARE OF MY FURNITURE

1 comment
Guest

Non existing customer service. Put on hold & forgotten about. Will spend my $ elsewhere.

Caroline S Uza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible Customer Service

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Bush Furniture - Terrible Customer Service
Original review Apr 29, 2021
10 days ago, I contacted Wayfair regarding a corner desk that I had purchased a year ago. It was past the window where I could get a partial credit on the desk so the associate suggested I contact the manufacturer of the desk and gave me the manufacturers name which was Busch Furniture. She also gave me a phone number and an extension at that phone number. I left 3 voicemails for Kelly Ramsey and wrote her an email. She never responded at all. Kelly Ramsey at Busch doesnt return phone calls at all.
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Loss:
$150
Pros:
  • Nice furniture
Cons:
  • Does not honor commitments
  • Lousy customer service
  • Does not return phone calls

Preferred solution: Full refund

User's recommendation: Stay away!!

1 comment
Guest

Thanks for the review. I was considering an order for over $5,000.

After reading several complaints. I am shopping elsewhere.

Anonymous
map-marker Ocala, Florida

Order status

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Finally heard from them. I cancelled my order. Found that the product is not available until March 2022.
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Anonymous
map-marker Ocala, Florida

Order status

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AvHave made calls to them and they told me they had the product and would get with vendor and get shipped. Nothing. Vendor has said they have contacted them 4 times and no reply. There have been at least 4 tries since 9/20. Think we are being lied to.
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User's recommendation: Avoid this company.

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