by FurryHimalayan248 #15954251.0
IF i can give half a star or none I would!! 1 1/2 days before my scheduled trip received a call from the manager that the bus broke down and they were refunding my money. I know these situations occur but they failed to me provide me alternative- another brother bus company or options to save the trip.
I explained to them that $4000 was nonrefundable from the Nordic lodge -our stop! The manager showed no compassion or concern but repeated we are refunding you the money we cannot help you! I ask to speak with a superior and was hung up on!!
I was in a panic and no one would answer the phone as i tried to call back. DO NOT DO NOT USE US COACHWAY -there is no security for your group booking.
by ChangeableLiger #12697191.0
Here it is 8:30pm and I still don't know if they are going to show up tomorrow morning at 9:00am. They jacked the price on us because we did not book it that day they gave us the original price and it was closer now and busses in more demand. There are all sorts of...
Shofur - Late, third party bus with cracked driver windshield, toilet broke, no water
by PissedConsumer1455891 #14558912.5
So sad to say Shofur did not send a quality bus, seems to be a third party contracted bus and driver Driver said he was not provided with our destination info, we had to enter unit the drivers phone GPS ourselves. There was an open beer can, half full and other trash on the bus. Bus was 1hour late.
by AssuredMayfly #1263061
if I could give a zero i would my wedding day was ruined because they hire a third party company that was a junk yard and i am not joking the bus was an hr late and then nothing worked smelled of fumes no tolet paper no working speedometer no radio no usb to charge...
by DazzlingBeardedDragon #13708611.0
I'd give this company zero stars if I could. They had my reservation for over a month for 2 buses to shuttle 120 people flying in from all over the world for an annual summit. After multiple calls with staff to ensure that I had what I needed, on the very day of the...
by EssentialCurlyCoatedRetriever #12533811.0
Shofur is a horrible transportation company. We reserved three buses for two separate trips. They would not reserve the buses unless we paid for in advance. One of the three buses actually arrived. We lost over $7,000 dollars in prepaid tickets for events that we were...
by PolishedCollie439 #13408481.8
I had ordered multiple charter buses through Shofur months in advanced to pick event attendees up from an airport and drop them off at our resort. I had to adjust my reservation to add a second bus (which was close to $4k more) during our busiest arrival time to make...
by MellowPorcupine #12469131.0
HORRIBLE!!! UNSAFE!!! LACKING CORPORATE CONTROL!!!! We hired US Coachways for my daughter's Bat Mtizvah on April 21, 2018. We have multiple reports from the kids on the bus that the driver had earbuds in both ears and was engaged in distracted driving (texting or doing s...