Burton Snowboards Reviews
Burton Snowboards Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burton Snowboards has a 2.0 star rating from 1 review and consumers are mostly dissatisfied due to order and service issues.
Key Takeaways for Future Customers
- Expect limited cancellation options on burton.com and slow responses to order change requests.
- Customer service and refunds may be hard to reach, so track shipments carefully.
Negative Feedback / Risk Areas
- Frequent complaints about cancellation policy and refunds.
- Reports of lost shipments and unresponsive customer service.
- High price level relative to service expectations.
Positive Feedback
Reviewers note good equipment and a diverse product range for snowboarding gear.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burton Snowboards has a 2.0 star rating from 1 review and consumers are mostly dissatisfied due to order and service issues.
Key Takeaways for Future Customers
- Expect limited cancellation options on burton.com and slow responses to order change requests.
- Customer service and refunds may be hard to reach, so track shipments carefully.
Negative Feedback / Risk Areas
- Frequent complaints about cancellation policy and refunds.
- Reports of lost shipments and unresponsive customer service.
- High price level relative to service expectations.
Positive Feedback
Reviewers note good equipment and a diverse product range for snowboarding gear.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sao Paulo, Sao Paulo
The Worst Returning Policy I Have Ever Seen
- - Order US0424****: cancellation requested within ~6 hours; Burton cannot cancel; refunds after receiving item per policy; processing starts on entry.
I have placed an order #US0424**** (bag) on November 28th at 10:05 pm. On November 29th at 4:36 am (~6 hours later), I have sent an e-mail to burton.com customer service asking to cancel my order and to be refunded.
They just answered me that they could not cancel my order and that I would have to receive the order and follow all the bureaucratic rules to get refunded. The Burton Cancellation Policy for orders placed on burton.com is extremely limited, and it is not possible to cancel or make any changes to an order once it has been placed.
We want to get people out on the mountain with their new gear as quickly as possible, so we begin processing orders as soon as they are received. Unfortunately, this means that the backend technology we rely on prevents orders from being cancelled once they enter the system.
- Snowboardings
- Cancellation policy
Preferred solution: Full refund
User's recommendation: DON’T BUY AT BURTON.COM !!!
Arnprior, Ontario
Bad boots
- - Burton said they'd get back to me but I haven't heard since yesterday.
- - I can't reach them by phone; they say use the website, which isn't easy.
Burton sent me an email that they would get back to me. That was yesterday and I have not heard from them yet.
I can't get a hold of them by phone and I was told by the store I bought them from that it's easier if I go to the website.
It's not that easy. It would be nice to have a phone call from Burton to assist me with my complaint and problem with my boots.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burlington, Vermont
Don’t have any reachable contact for support or help.
- - Order for snow pants shows delivery Jan 3 but not received by Jan 15.
- - Attempts to contact Burton fail; customer won’t buy again.
I order a pair of snow pants an around the holidays. It said delivered January 3rd and it is currently January 15th and still no sign of package.
Ive been trying to get in contact with Burton for multiple days now and nothing I call reaches them or I get transferred to something else not related at all.
Im pretty upset about this cause Ive been wanting to go boarding but Im sitting here waiting for Burton to get it together and answer their phones. I wont be buying any Burton product ever again after this experience.
- Good equipment
- Terrible services and lost shipments with no refund
Preferred solution: Price reduction
User's recommendation: Do not order online, orders won’t come in and Burton will not answer and my calls or emails
South Burlington, Vermont
Gift cards
Couldnt get a gift card. Unacceptable!
Just could get digital cards. What the heck??
Come on guys! This was ridiculous
Dartmouth, Nova Scotia
Research warranty for their gear
- - Helix goggles got wet; the finish peeled after cleaning with the cloth.
- - Online support advised not sending them in, saying they’re likely covered.
Ski goggles, Helix a few years old got wet and when I cleaned them with the supplied cloth on the outside and the finish came off. I contacted online support, and they said that I shouldn't bother sending them in as they likely would be covered.
What I like about the majority of the sporting gear I spend a little more money on is that most companies stand behind their products. So far Burton (Anon) is underwhelming in this department.
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Those “bureaucratic rules” and “extremely limited” policies for cancellation were clearly stated and in place on their site PRIOR to you ordering.