Burrow
Burrow Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burrow has 1.9 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Overall look.
Cons: Gap between cushions, Material scratchy, Painful.Recent recommendations regarding this business are as follows: "Don't waste your money.", "Do not buy from Burrow", "Positive".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burrow has 1.9 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Overall look.
Cons: Gap between cushions, Material scratchy, Painful.Recent recommendations regarding this business are as follows: "Don't waste your money.", "Do not buy from Burrow", "Positive".
Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Couch is painfully uncomfortable
This couch is so uncomfortable it's painful. Actually painful to sit on.
Tried all their recommendations and their responses are always to give it more time. Which in effect takes you out of the 30 day return policy. They push you into the no options available time frame. Now, only 2 months in, customer service is telling me tough luck no returns after 30 days.
I'm 2 grand out on a couch I have to get rid of and replace. I've had to buy another sofa because this one from Burrow was uninhabitable.
The customer service responses are alarming and red flags. To be coached and told it can take months upon months of use to get this sofa to be comfortable enough to sit on, and then have them stand firm on a 30 day return policy is manipulative, deceiving and wrong.
- Overall look
- Uncomfortable
- Gap between cushions
- Material scratchy
Preferred solution: Partial refund at the least
User's recommendation: Don't waste your money.
Newport, Kentucky
Parts missing
Didn't get through. Number out of order.
don't buy from burrow.
It took me 17 weeks to get part of my couch. You cannot connect with a human, and they do not take responsibility for their terrible service.
User's recommendation: Do not buy from Burrow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Evanston, Illinois
The "customer service" phone number is disconnected.
There is ample room to submit questions, but would rather be able to talk to a person. If they call back, that will be sufficient.
That's all. I have no complaints about their merchandise.
User's recommendation: Positive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hello: We have the Prairie Modern rug in 8x11. We...
Hello: We have the Prairie Modern rug in 8x11. We had damage to our home last winter and have just moved back in.
All of our rugs were supposed to be cleaned, but our very favorite--our less than a year old Prairie Modern--was overlooked somehow. It did not get wet or damaged as far as I can tell. Basically, the rug is dirty from workers putting up new dry wall and there is some debris on it. We are advised to send it to be professionally cleaned I am a bit nervous about that, however.
Are there any special instructions I should give or ask this cleaners (e.g. is it dry-cleaned or washed and which is appropriate for the Prairie Modern?" I would prefer to speak to someone in person, if that is possible. My mobile phone is 847-924-****. P.S.
The phone number given on this page is "disconnected". Thank you, Nancy Rubin
Companies Similar to Burrow
Interior Define
“I need my order number for a sofa ordered in April. Due to computer issues I cannot retrieve order...“
Apt2B
Joybird
“The sofa cushions are not cushy enough. When I sit on the sofa, there is a dip in the cushion. I can...“
Article Furniture
“I learned the bed I ordered was going to take over 2 months to deliver amd wanted to cancel and the rep...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.