BurkeDecor
BurkeDecor Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BurkeDecor has 1.4 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Look elsewhere for your home good needs.", "Avoid like the plague", "Follow up to get response".
Miami, Florida
Horrible customer service experience
It's been over two months and I'm still missing part of an order I placed in early October. Very polite customer service repswhen you can get ahold of oneare useless.
The phone number listed on the website takes you to a voicemail, and email responses are incredibly delayed as well.
It's been three business days and I've yet to hear back. It's unconscionable for a website to advertise 5-7 days shipping time and then turn around and partially deliver the order TWO MONTHS later.
User's recommendation: Look elsewhere for your home good needs.
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Verified Reviewer
Nightmare
Absolutely horrible experience. I placed an order on August 26, 2023.
I received the items in 2 shipments received on September 2 and 5. On September 5, I initiated a return which involved me having to fill out a form, including pictures of each item. Returns must be postmarked within 30 days of delivery date. The return was finally authorized on September 28, the shipping label was only valid for 5 days, and I shipped the items on October 3.
In addition to 5% restocking fee AND costs for return shipping, I had to pay to have the label printed as they dont provide a QR code for UPS. The items arrived back to their warehouse on October 5. They advised it takes 7-14 days to receive my refund (which is an unusually long time compared to other retaliers). After waiting 14 days, I emailed to check on the status of my funds and was told there was an issue with my card and they have to process the refund either by ACH transfer or check.
I filled out and submitted my ACH info on October 23 and have still not received my money or confirmation that my refund has actually been processed (although they confirmed the refund had been processed to my original form of payment, so not sure Id even trust their responses at this point.) Absolutly ludicrous that they have such stringent policies in terms of time constraints for initiating a return and mailing the return, but absolutely do not stick to their own supposed timelines for actually refunding their customers. Will never shop from this place again.
- Refuse to refund my money
- Do not give honest or timely updates on refund
- Awful customer service
Preferred solution: Full refund
User's recommendation: Avoid like the plague
Charlotte, North Carolina
OSBORNE & LITTLE WALL PAPER - SKU W7331 - 01
What does the price of $335 for the above wall paper represent?
I have received a sample and would like to order bulk square footage for my wall.
Please advise?:
- Price per square foot
- Minimum order
- Delivery method and lead time
- Is this regular wallpaper that requires adhesive or self stick?
Thank you
User's recommendation: Follow up to get response
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