BurkeDecor Reviews
BurkeDecor Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BurkeDecor has a 1.0 star rating from 3 reviews and consumers are mostly dissatisfied, citing high prices and poor service.
Positive Feedback
Some orders eventually shipped and staff responses were described as polite when reachable, though inconsistent.
Negative Feedback / Risk Areas
- Repeated complaints about no delivery and unresolved refund requests, central to many BurkeDecor reviews.
- Slow or nonresponsive customer service and delayed email replies reported across multiple orders.
- Strict return windows, restocking fees, and unclear exchange/refund policies creating billing and refund issues.
Key Takeaways for Future Customers
- Consider other retailers before purchasing based on recurring BurkeDecor customer complaints about refunds and exchanges.
- Document all communications and expect slow resolution from customer service if issues arise.
- Verify shipping timelines and return terms before paying high prices for home goods.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BurkeDecor has a 1.0 star rating from 3 reviews and consumers are mostly dissatisfied, citing high prices and poor service.
Positive Feedback
Some orders eventually shipped and staff responses were described as polite when reachable, though inconsistent.
Negative Feedback / Risk Areas
- Repeated complaints about no delivery and unresolved refund requests, central to many BurkeDecor reviews.
- Slow or nonresponsive customer service and delayed email replies reported across multiple orders.
- Strict return windows, restocking fees, and unclear exchange/refund policies creating billing and refund issues.
Key Takeaways for Future Customers
- Consider other retailers before purchasing based on recurring BurkeDecor customer complaints about refunds and exchanges.
- Document all communications and expect slow resolution from customer service if issues arise.
- Verify shipping timelines and return terms before paying high prices for home goods.
El Dorado, Kansas
Have not received wallpaper
I ordered wallpaper in FebWill never oder from them againN. It is now June and no wallpaper.
Emailed and they told me it would be 4 to 6 weeks. I want a refund and they do not respond to my e mails.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased item 2023 never delivered or reeimbursed
- - Vera Steimberg requests store credit or reimbursement for a 2023 paid item not received and asks to be contacted to resolve this.
No reapond
Hello,
My name is Vera Steimberg, i've been trying to reach out and get either a store credit or reeimbursment for an item that i paid in 2023 and i never received.
I have been more than patient waiting to get reimbursed and we are now on April 2025 and i haven't gotten my item or money back.
I would like to contact someone that can help and talk to me about this.
Thank you ,
Vera Steimberg
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of Refund
- - Ordered Jan 9, 2024; never received product or shipping notice.
- - Refund requested July 1, 2024; inquiries began in March 2024; sales team unresponsive.
They indicated the accounting department was going to issue a refund over 2 weeks ago and no refund has made it to my account
I made a purchase in January 2024. I have emails beginning in March 2024 inquiring about the status of my order, which I never received, nor did I even get a shipping delay notification.
After months of continuing to inquire, I asked for a refund on July 1, 2024, for the first time.
It should not take over 6 months for that to be processed, yet here I am, nearly a year from the initial order date (Jan 9, 2024), with no product and no refund. I am requesting immediate assistance as the sales team is unresponsive and has had 6 months to make this right and has not.
Preferred solution: Full refund
User's recommendation: Dont make purchases from them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNightmare
- - Order Aug 26; two shipments Sep 2 and 5; return started Sep 5, authorized Sep 28.
- - Fees: 5% restocking and return shipping; label printing costs.
Absolutely horrible experience. I placed an order on August 26, 2023.
I received the items in 2 shipments received on September 2 and 5. On September 5, I initiated a return which involved me having to fill out a form, including pictures of each item. Returns must be postmarked within 30 days of delivery date. The return was finally authorized on September 28, the shipping label was only valid for 5 days, and I shipped the items on October 3.
In addition to 5% restocking fee AND costs for return shipping, I had to pay to have the label printed as they dont provide a QR code for UPS. The items arrived back to their warehouse on October 5. They advised it takes 7-14 days to receive my refund (which is an unusually long time compared to other retaliers). After waiting 14 days, I emailed to check on the status of my funds and was told there was an issue with my card and they have to process the refund either by ACH transfer or check.
I filled out and submitted my ACH info on October 23 and have still not received my money or confirmation that my refund has actually been processed (although they confirmed the refund had been processed to my original form of payment, so not sure Id even trust their responses at this point.) Absolutly ludicrous that they have such stringent policies in terms of time constraints for initiating a return and mailing the return, but absolutely do not stick to their own supposed timelines for actually refunding their customers. Will never shop from this place again.
- Do not give honest or timely updates on refund
- Refuse to refund my money
- Awful customer service
Preferred solution: Full refund
User's recommendation: Avoid like the plague
Miami, Florida
Horrible customer service experience
- - Part of my October order is still missing after over two months.
- - Shipping was advertised as 5-7 days, but part of the order is two months late.
It's been over two months and I'm still missing part of an order I placed in early October. Very polite customer service repswhen you can get ahold of oneare useless.
The phone number listed on the website takes you to a voicemail, and email responses are incredibly delayed as well.
It's been three business days and I've yet to hear back. It's unconscionable for a website to advertise 5-7 days shipping time and then turn around and partially deliver the order TWO MONTHS later.
User's recommendation: Look elsewhere for your home good needs.
Charlotte, North Carolina
OSBORNE & LITTLE WALL PAPER - SKU W7331 - 01
- - The $335 wallpaper price needs clarity.
- - They want bulk square footage and ask for price per sq ft, minimum order, delivery method, and lead time.
What does the price of $335 for the above wall paper represent?
I have received a sample and would like to order bulk square footage for my wall.
Please advise?:
- Price per square foot
- Minimum order
- Delivery method and lead time
- Is this regular wallpaper that requires adhesive or self stick?
Thank you
User's recommendation: Follow up to get response
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“The girl basically couldnt be bothered to help. Must be almost home time. I ordered samples in Dec and...“
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