Chainsaw breaks and then held hostage

My wife bought me a chainsaw for Fathers Day this year from Burke/ Stihl dealer in Newark Delaware. After I received my Fathers Day gift I began to use the chainsaw and the pull cord broke almost on the first try. My wife takes it back to the dealer and is told it should be fixed and able to be picked up in a day. After a few days my wife called again to follow up if the saw was ready yet? The representative at Burke/Stihl dealer had told her my chainsaw was ready but they were going to hold on to it until the manufacturer paid them for the warranty work. I thought that was really odd for a dealer to say that? We didnt make a big deal out of that because we just wanted the chainsaw back. When we got it back I checked it out to see if it was working properly and sure enough the cord broke again. I finally had it and decided to call Stihl manufacturer myself. The Stihl Manufacturer rep was kind and helpful on the phone. He listened to my complaints and agreed that it wasnt right for the dealer to do. I can not believe the dealer held our chainsaw hostage until they got paid?!!! The manufacturer rep recommended another dealer for service and so thats what we did. If you spend $400 for a brand new chainsaw you might expect that that dealer would at least be respectful enough to remember that customer and treat them with dignity. I understand that particular service probably only took about 15-20 minutes half hour tops to complete, I could understand that they were probably busy as well and I can understand that maybe they were only paid about $10 for everything but that is NO excuse that they hold it hostage until they are paid ???!!!!! Sincerely, APISSEDCUSTOMER
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#2190990 Review #2190990 is a subjective opinion of poster.
Stihl Chainsaw
Preferred solution
Let the company propose a solution
New Reviewer

They Don't Pay What They Promise

I did a two week product test for this company. I was recruited to do it from Survey Savvy whom I did other product testing through. I was told I would be paid $50 for the product test and if I sent back any of the unused product in their mailer I would receive an additional $5 making my incentive $55. After the test period was over I sent back the unused product. I was supposed to either call or do the online survey to complete the project on a certain date but I couldn't do it because I became ill and ended up in the hospital. My husband knew I was doing a product test and tried calling but the phone kept disconnecting. The doctors didn't know if I was having either a heart attack or a stroke. Luckily for me, it wasn't anything as serious as that but I was kept in the hospital for a couple of days under observation. When I came home it was already a couple of days after the conclusion of the response date. However, I called and the woman who answered the phone asked me the follow up questions. I responded and after my responses I was told that I would not be paid. I inquired as to why she asked me the follow up questions if I wasn't going to get paid and the person (who never gave me her name) hung up the phone. I called them three or four times afterwards and also called Survey Savvy and received the run around from both of the companies. After about three weeks I was told not to call either company anymore and that I will not be paid. Just wanted to give a heads up if you are ever recruited to do any product testing to steer clear of these two companies.
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#1246236 Review #1246236 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Full refund

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