Burger Motorsports
Burger Motorsports Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burger Motorsports has a 2.1 star rating from 7 reviews; consumers are mostly dissatisfied. 67% would likely recommend. Rating distribution shows 71% unfavorable and 29% positive. Reviews cite high price level and issues with customer service and discounts.
Key Takeaways for Future Customers
- Read Burger Motorsports reviews and verify fitment before ordering.
- Document chatbot conversations if relying on online fitment or product guidance.
- Expect limited phone support; email and chat are primary channels.
Negative Feedback / Risk Areas
- Frequent customer complaints about unprofessional and disrespectful behavior.
- Billing and refund disputes, restocking fees, and unclear refund policies.
- Shipping delays, wrong parts, and poor response from customer service.
Positive Feedback
Some customers praise performance of JB4 products and quick resolution in a few cases; a few say staff treated them well and recommend the products.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burger Motorsports has a 2.1 star rating from 7 reviews; consumers are mostly dissatisfied. 67% would likely recommend. Rating distribution shows 71% unfavorable and 29% positive. Reviews cite high price level and issues with customer service and discounts.
Key Takeaways for Future Customers
- Read Burger Motorsports reviews and verify fitment before ordering.
- Document chatbot conversations if relying on online fitment or product guidance.
- Expect limited phone support; email and chat are primary channels.
Negative Feedback / Risk Areas
- Frequent customer complaints about unprofessional and disrespectful behavior.
- Billing and refund disputes, restocking fees, and unclear refund policies.
- Shipping delays, wrong parts, and poor response from customer service.
Positive Feedback
Some customers praise performance of JB4 products and quick resolution in a few cases; a few say staff treated them well and recommend the products.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colorado Springs, Colorado
Dishonest business practice
- - Forced to use a chatbot for intercooler fit, the part did not fit and a 20% restocking fee was demanded, with no human support.
Beware, this company has reached a level of success where it doesn't care about customer loyalty and satisfaction.
The part did not fit, customer service wanted to charge me a 20% restocking fee for me buying a part that didn't fit. Luckily I was able to retrieve the chat bot conversation to prove that I was right. I have been demanding compensation for their mistake and now they are telling me it's MY FAULT for relying on THEIR CHAT BOT for fitment advice! Unbelievable!!
They force customers to interact with the CHAT BOT!! GET PHONE SUPPORT!
- Motor parts
- Unethical
- And disrespectful behavior
- Unprofessional
Preferred solution: Monetary compensation for my extended unethical, unprofessional, and disrespectful behavior and attitude by owner, Terry Burger
User's recommendation: Beware of unethical, unprofessional, disrespectful behavior
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colorado Springs, Colorado
Burger MS owner, Terry Burger is unethical
- - Owner Terry Burger finally responded.
- - Chatbot confirmed fitment, but it didn’t fit; refunds: 20% restocking + return shipping; staff blamed me.
The owner, Terry Burger, finally responded to me directly after I had to find him on the CA Secretary of State website. He never admitted that his company chatbot misled and wasted my time and money.
Typical arrogant behavior by someone who made it and doesn't care about how he treats people. I merely wanted him to admit fault and compensate me a % of the sale for his mistake and my time and effort; my time is worth something too! The Burger MS chatbot confirmed fitment of an intercooler for my vehicle. I ordered it in good faith only to waste over a week of my time finding that it would not fit my vehicle.
Upon requesting a full refund, Burger MS staff accused me of ordering the wrong part and advised that I would need to pay a 20% restocking fee plus return shipping. Burger MS staff even asked if I wanted to exchange it for the correct intercooler, which I agreed to; however, they didn't carry the correct fit. Until I proved that it was the company chatbot that was to blame, Burger MS staff was blaming me. It is a great inconvenience to order the part, pay for it, fight with Burger MS staff, having to repackage the intercooler, get it shipped back to Burger MS, and having to wait for my refund.
This is all due to the company chatbot and staff. I requested that Burger MS compensate me for the inconvenience, disrespect, and complete waste of time.
- Seems like they treat most of their customers well
- Disrespectful
- Unprofessional
Preferred solution: Compensation of $100 for my waste of time, effort, and the unprofessional disrespect/behavior from the owner Terry Burger and his staff.
User's recommendation: Beware of NO Phone customer Service and they're unethical practices
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Springs, California
Need to know which map to use and what stage I am
- - JB4 wireless and wired cables don’t work; apps won’t connect.
- - Car is new; MHD scanner; ECU shows N55 stage 2 Burger Motor Sports; mods: FTP pipes, BMS.
I have a JB4 Bluetooth adapter and a wired data cable; both do not work, and I have both apps. I just got the car a few months ago and am barely opening it up.
I'm very confused about what to do; both apps don't connect to either wires. I ordered the MHD scanner, so hopefully, that will solve everything.
Also, my ECU panel says N55 stage 2 Burger Motor Sports.
I have a boost pipe FTP, an FTP charge pipe, and a BMS intake, as well as an aftermarket cooler and Precision Race Works ignition kit.
Preferred solution: Explanation to help solve my issues I just want to tune it right and be able to see live data from gauges from apps
Dillon, Colorado
Recently bought a JB4 I have a check engine light that I can’t
I have a 2024 Chevy Colorado, ZR2, recently hooked up JB4 over the weekend. I have a check engine light that I cannot clear. I would appreciate any kind of help.
Preferred solution: Answers to my questions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder haven’t arrived
- - Delivery was due by 7 today (10/20/25) but hasn't arrived; delays persist.
- - A 2-4:50 PM window was given; it hasn't shipped, and now it says before 8.
Apparently I was supposed to receive my order by 7 today, which is 10/20/25, but I haven't received it and it keeps getting delayed. They gave me a time of 2-4:50 PM, and it still hasn't shipped, and I can't contact FedEx; it's impossible to get a representative. Now it's saying before 8, but the problem is the driver has been in the same spot since 7 AM, so I don't believe I'm going to get my order.
Preferred solution: I just want my package to come today,it is for my birthday gift tommorow and if i can’t have it it would be very upsetting
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJb4 desactivar dueño anterior
Nobody answers me. Please, I just bought this JB4 and it won't let me use it because the last owner lost his account.
Preferred solution: Desbloquear mi jb4
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grand Rapids, Michigan
Why all the charges
No one can answer why so much money is being charged on my card. Pissed customers?
What kind of agreement is that? Yep, I'm pissed.
Preferred solution: Answers
User's recommendation: Stay away
Oklahoma City, Oklahoma
Awesome
- - There was a slight mix-up due to a bad order, quickly fixed.
- - Assistance was prompt and prevented escalation.
The situation involved a slight mix-up due to a bad order, but it was an easy fix that was quickly handled and resolved. Assistance was given promptly, ensuring the issue didnt escalate. The experience showcased efficient communication and a willingness to help, resulting in a smooth solution.
Sanford, North Carolina
Jb4 pro not working but it was my mistake I didn't realize I had to install the Bluetooth adapter
- - Bluetooth adapter wasn't installed; we installed it.
- - It now hauls.
- - It is a 25 RAM 1500 Limited, highly recommended.
I never had to talk to anyone. We realized the Bluetooth adapter wasn't installed, so we installed it.
Let me tell y'all, this thing hauls *** now!
Super impressed. 25 RAM 1500 Limited, highly recommended.
- Impressive performance
- Still stuck at 104 mph
Preferred solution: Nothing
User's recommendation: Highly recommended
Resolved: Received wrong wire harness on jb4
- - Need the right harness for my JB4 included with a pending order.
- - Waiting on an intake for the Supra and need return details for the harness received.
Well would want to get the right harness for my jb4 sent with the pending order I currently have , waiting on an intake for the same supra. I also need the details on how to return the harness I received...mmmmmkkkkklllllkkkbbbvvbvbhhhvvvbbvvvbvvvbggggghh g fcgggh!!!?!?!!!@@##^^#&@^#&@&#&#&#&#&#&#&#&#&#&#&#&
User's recommendation: Give all car details
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with JB4 tune kit on my 200* ***i BMW
- - JB4 tune kit not functioning after alternator replacement.
- - Unplugging and rebooting did not help.
- - Mobile app cannot find a signal.
Alternator went and after replacing it my JB4 tune kit will not function. I tried unplugging it and rebooting it to no avail.
Nothing shorted out and the alternator was replaced by a professional shop. I have the mobile app but it can not find a signal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about jb4
- - Product is good and I look forward to installing it.
- - I had to call Turner motorsports, but they could not answer my question directly.
I believe you have a great product but to not have a contact phone is unacceptable in business.
Its sad that I cant call a manufacturer with a question. Your product which I bought and heard really good things about should offer me the opportunity to talk to an expert with any question.
I had to call and talk to someone at Turner motorsports who could not answer my question directly. Im not complaining about your product and I look forward to installing it.
My complaint is not being able to talk to someone from your company. This is not the way.
User's recommendation: Demand a company contact number.
Cold air intake order
Missing parts from my order and seems impossible to get any customer service the phone number they give you tells you to send an email, but Im not getting a response from them.
User's recommendation: No customer service
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I didn’t make the comment, but no one here is with the company. We are readers on a third party public site.
You deserve a full refund. No nonsensical restocking fee to be charged. That being said, you need to rethink your entitlement to compensation for your time.
(here and any/everywhere in the future). Either stay away from online AI-assisted ordering (which wastes the very time you hold so dear/shows disregard) or shop in person.
Identify yourself, who is responding to this complaint! Explain this statement "It's your fault that you trusted AI without double-checking, not theirs" Burger MS has no intention of admitting that the company is at fault do they!
Nothing is my fault, I asked Burger MS BOT to chat with A HUMAN or be given a PHONECALL by your technical support to confirm measurements, Guess what! Burger MS doesn't have phone support? What reputable company doesn't allow customers to talk with human customer service? Usually UNETHICAL, UNACCOUNTABLE ones.
YOUR AI, which is Burger MS, same entity, gave me false information which led to this whole situation. Burger MS is at fault and my time is just as important as anyone else's, Burger MS owes me for wasting my time and effort, not to mention being disrespected and blamed initially, and they are still blaming me for their company problems.
You identify yourself. You cannot admit that you are wrong either.
Also silly little girl. No one posting works for the company.
You went through a completely normal returns process. The staff made concessions every time new information was supplied and you got to return the part, receive a refund, and have your restocking fee waived. It's your fault that you trusted AI without double-checking, not theirs.