Burger Lounge
Burger Lounge Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burger Lounge has a 2.4 star rating based on 1 review and overall consumer sentiment is dissatisfied; searches for Burger Lounge reviews reflect concerns about service, refunds, and gift cards.
Positive Feedback
Menu covers both meat and plant based diets and offers variety for different eaters.
Negative Feedback / Risk Areas
- Repeated Burger Lounge customer complaints highlight poor customer service and unacknowledged emails.
- Refunds and credits applied incorrectly and not issued to gift cards.
- Quality and consistency of orders are unreliable.
- Price level reported as high relative to service.
Key Takeaways for Future Customers
- Expect menu choice for vegetarians and meat eaters but verify orders on pickup.
- Be cautious using gift cards and confirm crediting after returns or promos.
- Allow extra follow-up for customer service and discount or promo resolution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burger Lounge has a 2.4 star rating based on 1 review and overall consumer sentiment is dissatisfied; searches for Burger Lounge reviews reflect concerns about service, refunds, and gift cards.
Positive Feedback
Menu covers both meat and plant based diets and offers variety for different eaters.
Negative Feedback / Risk Areas
- Repeated Burger Lounge customer complaints highlight poor customer service and unacknowledged emails.
- Refunds and credits applied incorrectly and not issued to gift cards.
- Quality and consistency of orders are unreliable.
- Price level reported as high relative to service.
Key Takeaways for Future Customers
- Expect menu choice for vegetarians and meat eaters but verify orders on pickup.
- Be cautious using gift cards and confirm crediting after returns or promos.
- Allow extra follow-up for customer service and discount or promo resolution.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Resolved: Disappointed over Treatment of Loyal Customer
- - Beverly Hills: 12/21/25, 4:34 pm.
- - Plant burger had animal product; credit amount was wrong and gift cards #1676 and #1948 were not credited.
It has been a horrible experience. I have had an issue in the past and they communicated, apologized and resolved it.
This time, I received no response, no acknowledgment and no resolution.
This is an indication of when companies are bought out by pe firms who are interested in using businesses as ATMs without delivering consistent quality experiences and reliable services. I will not ever purchase a gift card in the future and encourage others to not do the same.
The incident in question took place on 12/21/25 at the Beverly Hills location at 4:34 pm. We took advantage of the double up promo. I ordered the Lounge Burger and my wife, who is a strict vegetarian, had the plant lounge. While having her burger, she detected an animal product on our plant-based burger.
She has ordered this same patty several times in the past. She approached the situation with the staff, who were willing to credit her the amount. Two things did not happen. The amount that was credited is incorrect, which was $8.19.
The plant burger was originally charged $12.95 without tax. Secondly, we paid using two gift cards. Neither gift card has received the credited amount. Here are the gift cards #1676 and #1948.
I sent an email in the week through your website, and no one even acknowledged it. Very poor customer service and disappointing service.
- Good selection for both meat and plant based diets
- Service and quality very unreliable
Preferred solution: Full refund
User's recommendation: Be cautious buying gift cards- dead money for bad service
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What's a large 1/2?
Does the $12.95 include any sides? Because the menu shows $7.99 for just the burger. Regardless, how is your loss $20?
No, here is the breakdown. Receipt is 20030. Double up applied Lounge Burger $5.47 Plant Lounge $12.95 Large 1/2 $6.95 Tax 2.47 Total $27.84