Burga
Burga Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burga has a 1.3 star rating from 6 customer reviews and consumers are mostly dissatisfied, citing poor customer service, delivery failures, and issues with exchange, refund and cancellation policy.
Key Takeaways for Future Customers
- Read Burga reviews before buying and expect limited support for returns.
- Consider the high price level relative to reported service problems when ordering.
- Be prepared to escalate for a refund if items are delayed or undelivered.
Negative Feedback / Risk Areas
- Recurring Burga customer complaints about no delivery and unresponsive customer service.
- Many customers report inability to use the contact form and difficulty obtaining a refund.
- Strict return windows and refusal to exchange or replace broken items reported repeatedly.
Positive Feedback
Customers note good-looking, quality products with a great selection and attractive choices despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Burga has a 1.3 star rating from 6 customer reviews and consumers are mostly dissatisfied, citing poor customer service, delivery failures, and issues with exchange, refund and cancellation policy.
Key Takeaways for Future Customers
- Read Burga reviews before buying and expect limited support for returns.
- Consider the high price level relative to reported service problems when ordering.
- Be prepared to escalate for a refund if items are delayed or undelivered.
Negative Feedback / Risk Areas
- Recurring Burga customer complaints about no delivery and unresponsive customer service.
- Many customers report inability to use the contact form and difficulty obtaining a refund.
- Strict return windows and refusal to exchange or replace broken items reported repeatedly.
Positive Feedback
Customers note good-looking, quality products with a great selection and attractive choices despite service issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Little Rock, Arkansas
No delivery of ordered merchandise. Unhappy customer!
- - Ordered in late Nov 2025 and never received the iPhone cover or screen protector; an email said it would ship in Jan 2026, but it did not.
I never received the merchandise I ordered in late November,2025. They sent and email saying it would be sent about January, 2026.
That never happened.
The iPhone cover and screen protector never arrived nor did I receive an explanation of why it couldnt be sent in January. It was meant to be a Christmas gift.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
The Burga return policy is a joke.
The website requires a contact form to communicate. However, there is no contact form.
All mention of a contact form results in a loop.
They make it impossible to make a return. I'm very frustrated.
- Good looking quality products
- Absolutely zero customer service
- No way to make a return
Preferred solution: I'd like to return the merchandise (in pristine condition) and get a refund.
User's recommendation: Do not make a purchase from this company unless you are POSITIVE you have exactly what you want.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received product and horrible customer service! BEWARE!
- - Order placed 6/30/25; tracking shows awaiting pickup.
- - On 7/16/25 they asked for order info; we replied with the same info.
- - Eight follow-ups, no reply.
Update: 10 days ago, I FINALLY received an email stating they would reimburse the lost shipment and it would take "1-3 business days"...welp, still no reimbursement...VERY DISAPPOINTING!!!
We quickly responded with the requested information and haven't heard from them since... even after eight emails through the following weeks. They did respond to one of the emails on 7/23/25 stating, 'Sending multiple messages will delay things as it pushes your inquiry to the back of the line, so thank you for bearing with us!'... ridiculous!!!
I just put in a credit card dispute...
and I gave them a heads up 5 days ago that if I do not hear back, that I would do this and leave scathing reviews everywhere! I think they are a scam and will be out of business in no time!
- Customer service
- Shipping or
- Lack thereof from lithuania
Preferred solution: Apology
User's recommendation: Don't buy from BURGA
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer/Product support
- - The case broke when I put it on my phone; I didn't force it.
- - Burga says it isn't covered by warranty.
- - I requested a label; they offered a 25% code.
No contact attempted from Burga
I received a case that broke when I put it on my phone. I did not force the case or do anything that would cause it to break.
I contacted Burga and they told me that it was not covered under their warranty. If I understand, this would be a case of manufacturing.
I have requested a shipping label for the defective product and they offered a 25% code? I bought 4 cases at over $100.
- Love their choices
- Horrible to deal with
Preferred solution: Full refund
User's recommendation: Beware, their customer service is HORRIBLE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot willing to help resolve
- - Return cannot be started because the item has been used and is broken.
- - Return must be in the original packaging and condition.
Still no resolution. They offered to send a replacement case, have not received it nor any further contact from them as well.
Pissed, super pissed! What a waste time, money and will NEVER buy again.
Unfortunately, we're unable to initiate the return and exchange process for your case as it has been used and broken. As per the return conditions, the item should be in its original packaging and condition.
Let us know if you have any further questions. Kind Regards, BURGA. I replied to them, letting them know that their willingness to keep a customer has been outrageously ignored.
They are not willing to do anything to help me resolve this issue. Therefore, I will broadcast this response and how they treat their customers until I receive an appropriate resolution.
- Great selecrion
- Worst customer service ever
Preferred solution: Full refund
User's recommendation: DO NOT BIY FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo help! No customer satisfaction! No longer a customer!
- - I have been trying to replace a broken case since Oct 2024.
- - They say there was a 30-day return window and now won't take action.
I have sent a complaint to my state attorney General. They are now stating that there was no contact made within the 30 days of purchase.
Which is a lie, because I have the initial contact date of october 10 and the purchase date was Sept 19. They are trying to say that I did not reply to an email in Jan, offering me a replacement case, which is another lie bc I have that email as well.
I had been trying to get a broken case replaced, since october 2024. They are now telling me that I had thirty days in order to return the case broken or not. I contacted them in october of twenty twenty four in reference to this broken case.And now they don't want to do anything about it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn of broken cases
Burga has NOT offered any resolution to the situation. They are even worse than I ever expected.
I reached out due to a case being broken. I was not offered anything in replacement of the item. I would like my money back or a replacement.
Preferred solution: Full refund
User's recommendation: Don't order. Horrible customer service
Companies Similar to Burga
Hope Rings
“I left a voicemail to be called. The necklace was supposed to be mailed from [GEOGRAPHIC_DATA]. It...“
SUPCASE
“Never received my phone case; ordered it about a month ago. I would really like to talk to a customer...“
Drawelry
“I ordered a necklace 8 weeks ago and still have not got it. It was a memorial necklace with my son's...“
CAZAL Eyewear
“For such expensive pieces one would think it would afford them great customer service. Theres no phone...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.