New Reviewer

Can't log in

Actually I went to your Glen Ellyn store again and I want to say the girl that I talked to his name was Paula she was working up front taking orders. She helped me set up the app on my phone showed me how to work it. Actually this girl is a great asset to your company, beside being helpful she had a wonderful personality extremely friendly, and patient.
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ID
#3859073 Review #3859073 is a subjective opinion of poster.
Location
Bartlett, Illinois
Preferred solution
Nothing now.

Can't log in

Sunday I stopped at your location in Glen Ellen, I attempted to use some of my rewards, and I was told that I needed to update my app. Well I tried, and since you made changes I was not able to get into the app. So now since I can not remember my info, I assume I will need to do a new login. I have over 7000 reward points which will not make me happy if I lose them. The number on my account is 331.351.3701 which was used on Sunday. I will be waiting for your reply. Thanks,

User's recommendation: If you are going to update do not knock out all the user name and passwords.

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ID
#3837241 Review #3837241 is a subjective opinion of poster.
Location
Hoffman Estates, Illinois
Preferred solution
I do not remember the password to my account.

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Verified Reviewer
New Reviewer

Rewards

Buona - Rewards
My husband and I had total of 22,000 reward points we were never able to access! Messed up useless app. Emailed many times. Called many times! FINALLY got Becky in customer service who helped reset the mess. She was FABULOUS! Dont bother with emails! Call customer service and hit 1 or 2. Tell issues. Theyll connect u. Although this was first time I got a live person after 6 calls. Yea

User's recommendation: Call customer service 708 number! Be persistent! Don’t bother with emails.

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ID
#3667776 Review #3667776 is a subjective opinion of poster.
Location
Saint Charles, Illinois
Loss
$750
Preferred solution
Apology
New Reviewer

Didn't get what I ordered

Ordered two double red hots.I get two single. You owe me $4.79 cents plus taxes.I would like restitution.

User's recommendation: Not concern with other customers.

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ID
#3052594 Review #3052594 is a subjective opinion of poster.
Location
Bolingbrook, Illinois
Loss
$529
Preferred solution
Full refund

Bad Managers

GM Rob will walk by and eat a French fry. BAD MOJO in todays world!

User's recommendation: Visit on day he isn't there.

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1 comment
#1914291

Oh no! So tragic! How will you recover from this traumatic event?!

ID
#2129124 Review #2129124 is a subjective opinion of poster.
Location
Saint John, Indiana

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