New Reviewer

Customer service sucks!!

They would not send me a new one for free. They wanted me to clean it with vinegar and water first. Angry

User's recommendation: Do not buy one.

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ID
#3246172 Review #3246172 is a subjective opinion of poster.
Location
Galloway, Ohio
Pros
  • Makes good coffee when working
Cons
  • Warranty sucks
Loss
$190
Preferred solution
Send me a new bunn coffee pot for free.
New Reviewer

Always love a Bunn but this is to much

Bunn coffee maker keeps running over or something the company sent me a different filter it worked for a while now it started again has ruined my utility cabinet always had a bunn but so Aggravated please help done
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1 comment
#2230813

There are different size filters the larger ones doesn’t have that problems .

ID
#3221844 Review #3221844 is a subjective opinion of poster.
Location
Hope, Arkansas
Preferred solution
Let the company propose a solution
New Reviewer

Since it was under warranty but not happy it cost me 25.00 to mail my old one back to you, wasnt expecting to pay the shipping.

Had to pay shipping to send back coffee pot which cost over 25.00 I did receive a replacement due to mine being in warranty but not expecting it to cost me 25.00.
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ID
#2813604 Review #2813604 is a subjective opinion of poster.
Location
Youngstown, Ohio
Loss
$25

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Verified Reviewer
New Reviewer

LEAKING COFFEE POT

Update by user Jan 26, 2021

I called customer service , spoke with Kim. All they want to do is sell me another unit.

I do not understand a company selling a product that they know specific parts are going to wear out yet do not make these parts available. In this case no concern about electrical, simply pop of the plastic top & the issue is right there.

I was not trying to get anything for free, wanted to purchase the correct part to repair coffee pot. What a racket!

Original review posted by user Jan 26, 2021
10 year old coffee pot leaks. Called to get part to repair part and advised there is none and I had to purchase new pot. Based upon info on internet this seems to be a common problem with a simple gasket. I have used BUNN for 41 years however its unreasonable to have to spend $100 to replace a unit when it can be repaired for $1.00 part. Appears to be a very easy fix and also something they apparently a lot of issues with. Lousy customer support for their poor product. I understand things wear out however thats why they sell parts.

User's recommendation: yea, BUNN is a big name but suggest you evaluate other products & consider you'll have to throw it away in a few years .

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ID
#2395898 Review #2395898 is a subjective opinion of poster.
Location
Capital, Illinois
Product
Bunn Coffee Maker
Pros
  • Makes good coffee when working
Cons
  • Does not last & no customer service for parts

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