Unethical Business practices

HORRIBLE, CREATIVE ACCOUNTING, PREDATORY, HIGH PRESSURE SALES, PRICE GOUGING INVOICE PADDING IS A SYSTEMIC BUSINESS MODEL PRACTICE, ETHICS AND REPUTATION CONCERNS: Interaction with Bumble Bee Plumbing was a nightmare from not honoring same day service, predatory sales, padding the bill, creative accounting, intentionally lying about receipt of agreed credit, and damage to my home. Bumble Bee Plumbing has developed a very slick, high-pressure sales tactic that starts from the moment of contact with the appointment setter, through to the dispatcher, to the plumbers and their manager/customer service manager. First, I recommend that you utilize the relevant review option and bypass the good rating and seek out the low-rated on all popular publish crowd-sourced reviews about businesses sites to see other customer service reviews that have had very similar customer transaction with Bumble Bee that I am outlining in my experience. I was experiencing the flow value malfunction where the water refill up to the flush handle and as leaking a lot of water onto the floor. I called my plumber but they were booked for 2 days. I utilize Home Advisor to look for a handyman to replace the Fluidmaster kit assembly on two toilets, the only recommendation were plumbers and I did not select any of the choices. But within minutes Bumble Bee calls in response I advise of my situation and they advised they could be out the same day. I agreed. Appointment setting advises they will review the situation and provide the best options. The dispatcher calls to advise they received appointment and they will have someone out that day, the dispatcher makes it a point to call incessantly to update that theyre working on getting a plumber out. Eight hours elapse a call come late in the afternoon that they are not able to get a plumber out for another two hours, I advised it has been a long day, he extends a $25 credit to reschedule, I agree with the specifics they come early in the morning. He agrees. Adrian arrives late, I advised of what I needed, he advises to take a look. Adrian removes the tank lid, he reviews the toilets date mark, then flashes a flashlight into the bowl advising the rim holes are clogged, he never looked, and advised due to the date of the toilet, it will crack upon replacing the Fluidmaster kit upon replacement and that would void the warranty. Adrian starts his high-pressure sales for new toilets. He does not provide any real details, he is vague on pricing, when asked about labor cost he rebuffs the question that a company book is used, never divulges. He steps out, to speak with his manager, this is when the two connect via IPAD and work in tandem on the high-pressure sales. Adrian returns advises he spoke to Jesus, manager, that they were giving a great price, this is sweetening the deal with some options, Adrian only has new toilets options and he pushes which one is your choice, I was reluctant on making a deal, Adrian asks, What can we do to get you off the fence and close this deal. This is the high-pressure sales that continued throughout our interaction. I agreed on the two toilets and the price. When Adrian starts the removal of the downstairs toilet, Mike was the assistance replaces the upstairs toilet he did a great job. Adrian oddly was able to get the toilet out without it falling apart. Adrian quietly says uhh ohh, calls me in, Adrian has a tool in his hand right next to the flange and he advise me that the flange broke due to how heavy the toilet was and the number of years it has been in place, the toilet was an older toilet in good working condition, he intentionally broke the flange to pad the bill. He then starts into the theatrical performance more like a hissy fit of how expensive this will be, how hard the job is, that it will be expensive went into great detail on how messy, noisy the job would be due to use of a saw and again that is was hard job. Adrian steps outside to speak to Jesus, he returns to provide price, Adrian makes a huge point of the normal price for a flange cost $757 but we will give me a deal of $677. During the installation Adrian does not use floor protection while he throwing his tools and the use of the saw around the room which ending up significantly gouging and scuffed my floor. I took pictures and emailed them to the company immediately for their records and made a call to them as well. I got a call from Jesus to address this issue and we agreed on a credit for damages. When Adrian returned from running an errand, Jesus had filled him in on my complaint of damage and Adrian became very unprofessional, making excuses to why he did not follow policy, something he did throughout his time in my home. When I was able to review the invoice, I see that the full floor credit was not given. I emailed to complain, Jesus calls me back to say that he indeed gave me a full credit agreed with additional $8. That was red flag. I pointed out the credits listed but it did equal the price agreed. Jesus points out a membership credit, they never advised of a membership, that this credit is being applied to the floor damage. The invoice has a Standard Price and a Your Price [like a membership club]. When I did my calculation, the member credit was the differences between the Standard Price and the Your Price or the price difference in the negotiation of toilets and not the agreed upon flooring credit he was trying to pass off as a completely different invoice accounting entry transaction as an unqualified credit. I immediately emailed one of the owners to advise that Jesus lied and the full credit was not issued and pointed out how he was fraudulently trying to scam me out of my full credit by muddying the waters, play the shell game like a car salesman. I received a call immediately from Jesus with a very hallow apology claiming he misunderstood the credit. In the reviews it seems that Jesus has worked for company for years. Again, this proof of the systemic deceptive, predatory, high-pressure, creative accounting, non-transparent pricing business tactic practices. Adrian was very unprofessional, when asked questions he was evasive, condescending, had to be in control and intolerable when challenged. Mike, the assistance, was met with being ignored when he asked Adrian with assistance with getting the upstairs toilet downstairs, and when Mike offered assistance to Adrian , he ignored Mike, as Adrian was having a tantrum by throwing tools around in his bucket. I felt awkward with their interaction Plus, I believe the damage to the flange was not only intentional to pad the bill but was needed to fit the new toilet base from the older toilet base, as he had to used quick set cement and ever since having internment flushing issues that requires several flushes. Also, I am not able to verify the model of the toilets to ensure they are the same, as they are not listed on the invoice, there is a tag on one toilet the other only has a bar code that I cannot confirm on the manufacture website or internet search. I also believe that the older toilet will be sold on eBay of approximately $400 or so. This has been a nightmare from not honoring same day service, predatory sales, non-transparent pricing, price gouging, intentionally lying about receipt of agreed credit, padding the bill and damage to my home. Along with lack of professionalism. This company needs to have their ethics and reputation checked and clearly their high ratings as they may not be truthful, accurate testimonies. Also, the invoice serves as contract and Adrian signed all with his name. The invoice asked for the homeowner signature but Adrian signs instead and I believe that may be fraudulent as he is not the property owner and again it reads like a contract of services

User's recommendation: Avoid.

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#2128440 Review #2128440 is a subjective opinion of poster.
Location
Phoenix, Arizona

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