Carol P Jsr
map-marker Bramhope, Leeds

Goods returned not refunded or replaced and very difficult to contact

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a medium sized collar it was too big for my Mali so I returned it requesting a smaller size this was over 3 mnths ago I have emailed and attempted to contact the company several times but nothing absolutely nothing. The product is good but their customer service is appalling. I want a refund or replacement collar in a smaller size Bullybillows. Or are you just going to keep ignoring my messages.
View full review

User's recommendation: Don’t buy from this company

Lynne N Vsk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

The dog harness I returned

I have not been sent a refund for the harness I RETURNED .. I sent it first class and I Have the certificate of posting dated 16 Jan 2024 I included a note with my name and address plus phone number. I should like to order a different harness when hear from you. Lynne M R Nunn
View full review
Helen R Obo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Impossible to speak to anyone by phone to get help with returns/ faulty items.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tried repeatedly to email company regarding an exchange as product costing me £79.99 had faulty stitching. Worst Customer Service ever experienced. Emails get ignored too! Unless your order is perfect - forget it! They have you going around in circles. I will NEVER order from them again and neither will my family and friends for same reasons. AVOID AT ALL COSTS.
View full review
Loss:
$80
Cons:
  • Horrific customer service

Preferred solution: Full refund

Anonymous
map-marker Johannesburg, Gauteng

Needing answers re shipping to South Africa, please.

Cant find a reply re my query Wanting to know if delivery to SA will attract import tax ? Seems to be you will use the Postal system which is non existent here now. Harness is just less than 50 pounds. If someone could call me please - Sounth Africa 0828025**** ( +27 8********)
View full review

User's recommendation: depends - so far Leah did respond in June - resend queries to info haven't received any response.

Karla M Vcy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Faulty product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BullyBillows - Faulty product
BullyBillows - Faulty product - Image 2
I received a harness and one of the buckles was sewn on incorrectly so the harness cant be used. Ive tried calling Billy billows and Ive gotten no response. Ive tried emailing and Ive left a review on their website. No response shipping it back would be over $100 from the USA Their policy is that they make the customer pay for shipping. How is that fair? Am I really out $76?
View full review
Loss:
$76

Preferred solution: Exchange.

User's recommendation: I don’t recommend purchasing from this company if you’re outside the UK

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Sunderland, Sunderland

Order not correct

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BullyBillows - Order not correct
My order I paid for the name troop to be put in the collar a payment of £61.96 has been taken from my bank I have received the collar and lead but with no name on it
View full review
Rylynn Bjo

I have purchased the wrong harness and need to...

I have purchased the wrong harness and need to return it but hsv no invoice ss i never got 1 also I would like a contact number so i can ring
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article