Bullfrog Spas Reviews
Bullfrog Spas Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bullfrog Spas has a 1.1 star rating from 6 reviews, 33% would likely recommend, and overall sentiment is mostly dissatisfied; Bullfrog Spas reviews frequently note product defects and poor follow-up.
Key Takeaways for Future Customers
- Expect potential delays getting warranty parts or service for a hot tub.
- Be prepared to document defects and follow up persistently with customer service.
- Some reviewers cite good quality but consider the price level high.
Negative Feedback / Risk Areas
- Recurring customer complaints about lack of response and unresolved repairs.
- Reports of structural defects, leaks, contamination, and incomplete repairs.
- Issues obtaining warranty fulfillment and replacement panels.
Positive Feedback
Some reviewers note good quality of the product despite service and support problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bullfrog Spas has a 1.1 star rating from 6 reviews, 33% would likely recommend, and overall sentiment is mostly dissatisfied; Bullfrog Spas reviews frequently note product defects and poor follow-up.
Key Takeaways for Future Customers
- Expect potential delays getting warranty parts or service for a hot tub.
- Be prepared to document defects and follow up persistently with customer service.
- Some reviewers cite good quality but consider the price level high.
Negative Feedback / Risk Areas
- Recurring customer complaints about lack of response and unresolved repairs.
- Reports of structural defects, leaks, contamination, and incomplete repairs.
- Issues obtaining warranty fulfillment and replacement panels.
Positive Feedback
Some reviewers note good quality of the product despite service and support problems.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
SOLD US A DUD SPA AND WON'T FIX IT
- - Delivery crack; patch used instead of replacement.
- - The patch failed; black matter discharged from plumbing and contamination recurred under lid.
1. Initial structural defect: Upon delivery of the spa, a physical crack in the shell was discovered.
Rather than replacing the unit, your service team attempted to patch the crack.
2. First failure & contamination: The initial patch failed. Concurrently, we observed a black matter continuously discharging from the jet plumbing lines.
3. Attempted repair: Your company transported the spa back to your shop to fix the failed patch and perform a plumbing flush to clear out the pipes.
It was returned to my residence on or about a month ago.
4.
Recurrent failure & biological contamination: Within two weeks of the spa being returned, the black matter began discharging from the pipes again. Additionally, a heavy black substance has now formed on the underside of the lid and the headrests.
- Dont stand by their product
Preferred solution: Replacement
User's recommendation: DON'T BUY A BULLFROG SPA, THEY ARE NO BETTER THAN CHEAPER SPAS AND ARE NOT BACKED BY THE COMPANY
Chicago, Illinois
Product and service complaint
Purchased a Bullfrog F150 swim spot 3 to 4 months ago. Had problems getting the correct cover.
Once the cover was installed, there was a broken bracket on the cover, and the cover will now not close. I have not spoken with service due to no return call.
Idaho Falls, Idaho
Can’t get customer support on warranty.
- - Wrong color tub delivered; showroom panels swapped with mine.
- - Three panels arrived damaged.
- - No updates from service; unresolved for over a year.
Purchased my Bullfrog hot tub and on delivery they brought the wrong color hot tub. Their solution was to take all the panels off the showroom floor model, and replace with mine.
Pretty sure this would classify as a used product, but that's another review. They were told not to show up unless someone was home but failed to follow directions. When we got home, we noticed 3 of the panels were damaged and needed replaced. Called and sent emails to Aqua Spas & Pools to have them order the damaged panels, with no luck and no updates on the arrival of panels.
Went by the store and advised them of the urgency of getting these panels replaced, and once again no call back and no panels. I have left 3 phones messages and 1 email to Bullfrog customer service and no calls back to resolve my warranty issues.
This could have been resolved in a simple 3-minute phone call, and now it has been over a year of waiting for something to happen. Knowing what I know now, I would have never ordered and purchased this hot tub.
- Good quality
- Over priced
Preferred solution: Damaged parts replaced under warranty
User's recommendation: Deal with a reputable company that stands behind the products they sale.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bluffdale, Utah
Two Leaks in NEW Spa
- - Purchased hot tub June 2022; now on a second leak.
- - Repair says leak is deep and may need replacement or factory repair; week with no response.
I purchased my hot tub in June of 2022..it has been less than 8 months and Im on my second major leak. I called for repair and repair man said its deep and will need to be replaced Or factory repaired.
Its been a week and Ive heard nothing.
Great Escape said they cant do anything to help, and Ive had No return phone calls, nothing to get this resolved. The first leak I had to threaten to stand outside Great Escape with pictures before I could get anyone to help.
- No support or response to bad product
Preferred solution: New hot tub that works or full refund!
User's recommendation: Terrible customer service if anything goes wrong
Repair Status
Heater and motherboard *** out, waiting for the new parts to be installed. So basically, I havent been able to use my hot tub for one month and Im still waiting.
Preferred solution: The repair performed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer complaint
- - Hot tub has been down all year and repair left it leaking.
- - Repair wasn't finished and they want to reschedule to finish later.
Hot tub has been down all year. They come out to repair put it back together and leave.
We fill the tub with water and all leaks out.
Repair person hasnt completed or check it over before he leaves to make sure he has put back and tightened everything up. After that they what to reschedule a day to come out to finish there below average work instead of coming out to finish what they havent fixed in the first place.
Preferred solution: Someone to get out and repair it and leave with it working and not create another problem. I WOULD JUST LIKE TO USE THE HOT TUB!!!!!
User's recommendation: Low
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They are very difficult to operate there’s always something not right.