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Two Leaks in NEW Spa

1.0
Bullfrog Spas - Two Leaks in NEW Spa
I purchased my hot tub in June of 2022..it has been less than 8 months and Im on my second major leak. I called for repair and repair man said its deep and will need to be replaced Or factory repaired. Its been a week and Ive heard nothing. Great Escape said they cant do anything to help, and Ive had No return phone calls, nothing to get this resolved. The first leak I had to threaten to stand outside Great Escape with pictures before I could get anyone to help.

User's recommendation: Terrible customer service if anything goes wrong.

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ID
#4390256 Review #4390256 is a subjective opinion of poster.
Location
Bluffdale, Utah
Cons
  • No support or response to bad product
Loss
$13
Preferred solution
New hot tub that works or full refund!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Customer complaint

1.0
Hot tub has been down all year. They come out to repair put it back together and leave. We fill the tub with water and all leaks out. Repair person hasnt completed or check it over before he leaves to make sure he has put back and tightened everything up. After that they what to reschedule a day to come out to finish there below average work instead of coming out to finish what they havent fixed in the first place.

User's recommendation: Low.

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1 comment
#2206689

They are very difficult to operate there’s always something not right.

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0 0
ID
#3627027 Review #3627027 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Preferred solution
Someone to get out and repair it and leave with it working and not create another problem. I WOULD JUST LIKE TO USE THE HOT TUB!!!!!

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