Darla V Uam
map-marker Naugatuck, Connecticut

Lies on this site?

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Bullbag - Lies on this site?
I am so tired of everyone only complaining and then lying to spin a tale to support their claim. Frankly, chronic complainers need to be seen through and weeded out. This site is great for valid complaints - but for those that lie? Well, this site should be paying attention because this company has turned their service around, hired great customer service people. I have been a customer of theirs for about 6 years now and have seen the not so good and recognize their super improvements and think this site should recognize that too!
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Pros:
  • Great customer service
  • Good pricing
  • Honest
Cons:
  • Just the past they are working hard to overcome

Preferred solution: Nothing. I want complainers on this site to know that they are not the norm and try to give them another try.

User's recommendation: Give them a try. Not like they are portrayed here!

debbie b Cdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Still have not heard anything from the customer service at Bullbag!

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Updated by user Oct 12, 2023

They have not responded in anyway.

Original review Sep 27, 2023
In January 2023 I had a bullbag pick up and my driveway was damaged. I have been in contact with customer service, Patricia Fraguado and then Michael Tidwell, Operations Director. Mr. Tidwell admitted guilt after seeing pictures but after I sent the bill for reimbursement of repairs he has not responded. I have reached out numerous times. I've explained that I am a retired teacher, widowed and on fixed income. I did not have it in my budget to spend $3000. For a small bag of trash removal.
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User's recommendation: No customer service!

debbie b Cdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pompano Beach, Florida

Damage to my driveway that they refused to be responsible for!

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Updated by user Sep 29, 2023

I have not heard a word from them.

Updated by user Sep 21, 2023

I have been communicating with this company since January 2023.I'm a retired teacher, widow, on fixed income. It is not in my budget to spend $3000. On a small bag of junk remival.

Original review Sep 21, 2023
They did not get permission to drive on my driveway to pick up bag and they caused my driveway. After many attempts they have refused to repair it and or reimburse for the damage.
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Loss:
$2700
Cons:
  • Terrible customer service

Preferred solution: Reimbursement for damaged driveway and full refund of the pick.up charge.

User's recommendation: Do not use this company!

Bob B Udf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They really stepped up their game

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I can't say enough good things about this new team that is being assembled! I am just a homeowner that uses them 2-3 times a year but have worked with them for over a 3 years, and have seen it all. This new team has been in place for like a year now and they really care, call me back, answer questions and just to put it simple - do what they say they are gonna do. They seem to have really heard what their customers complaints are and have been working hard to fix it all. I don't find many other companies that do that. They have really stepped up their game. For those who just complain, maybe give kudos where kudos are due! These guys really deserve it! Keep up the good work bullbag team!
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Pros:
  • Great product
  • Nice people
  • Stands behind there product
Cons:
  • Took a few years to get rid of the bad seeds working there

User's recommendation: give them a try - much bette than a metal dumpster

Jose A Clo
map-marker Chestnut Hill, Massachusetts

Horrible company

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Bullbag - Horrible company
Bullbag - Horrible company - Image 2
This company horrible when they came to pick up garbage they damaged my building I have it all on video see YouTube links below I also have additional video that have not been uploaded and they take no responsibility I asked for there insurance and owner replied we self insure the acknowledge that they damaged the Facia and Sofit but not taken responsibility for the damage to the siding owner said on the other side of siding had some damage so the new damage he does not have to pay I got 2 quotes for the job this week Im filing the report and going to see attorney for to take company to court for damages and collect attorney and court costs, Im also going to submit a complaint to home depot headquarters regarding this since they sell the bags for this company, one of the contractors working on house on the side told me if I bought materials he would do the job for 1500 after trying to ask the owner Paul Dispazio of Bull Bag for payment he claimed Im trying to extort him, I advise you stay away from this company as they have no respect for your property and will give you run around my mission here is to be compensated for damages to my building and to get them out of Home Depot. https://youtu.be/M7r2zDGv23E https://youtu.be/QMwZ9b4WxHE https://youtu.be/xIsC5dkrtU8 https://youtu.be/xCsmWztHEZU https://youtu.be/zulsuSGb4UI https://youtu.be/pWH-8p2HEOQ
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Preferred solution: Payment for damage to my building

User's recommendation: Avoid this company

2 comments
Guest

Judging from the house in the pics, you were probably happy to blame them on this! LOL

Guest

Judging from the house in the pics, you were probably happy to blame them on this! LOL

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Yatzil Rbs
map-marker Saugus, Massachusetts

Great people great product great service

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I began using them after my local dumpster company charged me $900+ for a 20yd dumpster because of overweight fees. The bullbag is great - it hold like 2+ tons and doesn't have surprise fees surcharges or anything. What I paid for was what I was quoted on the phone. The gals in the office were professional. the driver was a little interesting - had piercings and a mohawk, but once I got past this, he was courteous, well spoken, and very helpful. (Can't judge a book by its cover obviously.) But, he came out, and we both realized I put the bag in a spot that wasn't ideal due to trees and a fence, but we worked together and got it moved and emptied without too much trouble. He even went so far to walk around the property and give me other ideas for locations that would be more convenient for my guys to not have to walk so far and still let him pick up the bag. I gotta say, this bunch is top notch! My only complaint was that it took 3 days to empty.
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Pros:
  • Pricing
  • Customer service
  • Statewide availability
Cons:
  • It took 3 days to empty
Reason of review:
Good customer service
1 comment
Guest

I used them too and had a great experience. I have since referred them to all of my friends, colleagues and family many of which who have used them also and had a great experience!

It's usually the scummers that post negative reviews because they are trying to get something for nothing. I highly recommend these guys!

Anonymous
map-marker New York, New York

I was better off renting a regular dumpster.

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I called Tues 8/19 to set up a pick up of our Bull Bag. They arranged the pick-up and told me they can't pick it up for a few days. Fine no rush. I told them I have 4 yrd pickup. I was told they don't accept cash and need a credit card. I called them 8/25 @ 10:30 am to see if we can schedule for next week. They said ok. This was the also date that they charged my credit card. According to the web site, you pay for the line it's filled up to on the bag. I looked at my bank account on 8/25 and realized they charged me $229 for a 6 yard pick-up plus another $75. I called them back at 11:40am. The girl I spoke with said that they charge automatically for a 6 yard and credit the account for the difference. She said she was not in the office at that time and would call me back. I called back at 2:40 and was told that she is still not in the office. I have checks that bounced because they charged more than the amount that it was supposed to be. I called back at 4:00 and got an answering machine. I called them back on 8/27 and was told that they go through their accountant to credit people’s accounts and they only do it 2 times a month. I finally got in touch with someone there who said that the $75 was a mistake and I would be credited. I called back the week of 9/15 and was told it was in process. As of today I have still not received my credit or a call back.
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Loss:
$113
Reason of review:
Problems with payment

Preferred solution: Credit to my account

10 comments
Guest

I use this company regularly for my business. All of their prices and stuff are clearly shown on their website.

Not sure how you think it's ok to blame others for your failure to ask questions and read. Not cool Bro.

Guest

I just read your review and there are some things that don't make sense...I've used them before (6 times actually) and know that they take pictures of each bag they pick up. Whenever I've been incorrect on my height they have ALWAYS called me and left me a message about it notifying me of the charge.

They have always returned my calls and always provided me with photos whenever requested. I personally don't buy your story - it sounds like you are trying to get something for nothing.

Not to mention, you dropped the refund credit request and just opted to complain. If someone or a company owed me money, I would chase them until I got my money back.

Guest
reply icon Replying to comment of Guest-916757

HA! HA!

BUSTED AGAIN, VICK! WE ALL KNOW THIS RESPONSE TO A VALID COMPLAINT BY A CUSTOMER WAS WRITTEN BY YOU AND YOUR HUSBAND. YOU PEOPLE ACT LIKE CHILDREN, NOT BUSINESS OWERS. NO WONDER YOUR CULTURE SUCKS.

NOBODY STAYS AT YOUR BUSINESS. GEE, WONDER WHY?

Guest
reply icon Replying to comment of Guest-1788758

There are some seriously 'interesting' people here...i venture to believe this site was for legitimate issues...if there is someone skulking these sites because they feed off negativity, i would suggest they get a job so that their time is well spent. If they are seriously trying to help people, then direct them to effective communication with the company they are working with like an adult.

Guest

I would post this info on one of the main review sites, such as Google, so others will see it. People will continue to get ripped off by the bullbag if they don't know.

They lure you in with a low price then gouge you on the back end. That is no bull!

Guest
reply icon Replying to comment of Guest-900299

Actually, I've been using them for 4 years and they have NEVER overcharged me. All of their rates have always matched what is on their website.

The best part of working with them is that they only charge for the height you fill to on the bag - not by weight like metal dumpsters. So, if you had a problem with them, it is probably because you didn't realize there were multiple options for filling your bag.

AND I started using them because my contractor had been using them for a couple of years and liked them. Contractors wouldn't use them if they were a problem, more expensive or just terrible to work with.

Guest
reply icon Replying to comment of Guest-900299

I just had my bag emptied for a 4th or 5th time (I forget now), but I have never had a problem with them. Is it possible that you, like the other complainer, are possibly looking for something free?

If I use a service, I understand I need to pay for it.

The bullbag people have never ripped me off and I have referred them to a number of people who would have complained to me if they had a problem. I am a firm believer that if isolated instances pop up, as opposed to ongoing patterns, perhaps looking closer to home is a better option.

Guest
reply icon Replying to comment of Guest-900299

I worked at this dumpster of a company. The owners are deceitful, dishonest and abusive.

Guest
reply icon Replying to comment of Guest-1696972

Wow! You too?

I worked at this awful place last year. It's a nightmare due to the owners who are really angry people.

Guest
reply icon Replying to comment of Guest-1795602

BullBag has gutted the entire company and all of the poor hires are no longer with the company. We have people calling us weekly to see if there are any jobs available even when there may be nothing posted.

They owners are great to work for - if you do your job.

Those who were lazy when I started with the company over a year ago, are no longer here. It's a shame people can't own their role in their job loss.

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Paije Qrv
map-marker Bellmore, New York

Bullbag debris removal

Purchased a Bullbag at my local lumber yard , thought this was an easy , economical way to have debris removed from a job site . So they promise to remove bag within 2 days of calling . So I filled the per instructions , paid by credit card online and I was done . Customer at job site calls and said no one has come to pick up the bullbag after 4 days . First phone call representative informs me truck will be there by the end of the day . 5th day and second phone call , oh , we only have one truck for Long Island and the tranny is down so no we cant pick up . Now 6 days into this I talk with the owner informs me something will be done and not to worry . Next phone call yet another representative tells me he knows nothing at all about this . The left hand does not know what the right is doing at this company . & days into this and I had enough ! I had to manually load 3 thousand lbs of concrete by myself and dispose of it . Now I want a refund to my account , well here is more trouble . Took over two weeks to get this started . always an excuse . The owners wife even called me one evening from her home where while trying to put closure to this problem her kids were yelling over the phone and finally caused her to hang up . Very professional this group . I would never use this outfit again and would not recommend it to anyone . There are other companies that offer the same debris removal as them , give the others a try . Bullbag based out of conn. are not interested in providing professional service .
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Loss:
$300
3 comments
Guest

I had a negative experience with them on Long Island too but learned the people originally servicing Nassau and Suffolk were a franchise (not the parent company) and were terminated around the same time as you had your problem for a bunch of reasons as I was told. I reluctantly gave them another try and it worked out great.

I now use them regularly.

You should consider trying them again. Their pickup timeline has been very accurate since they got rid of the other clowns.

Guest
reply icon Replying to comment of Guest-916799

You are a fake user

Guest
reply icon Replying to comment of Guest-1746962

Yup! The owners spouse is trolling negative comments again. Pathetic.

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